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Reviews of Loewenburg - family and group retreat with a difference

Loewenburg - family and group retreat with a difference
Aroona, QLD

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

3.0/10

Cleanliness

Reviews

2/10 Terrible

Christopher P.

Disliked: Cleanliness
Would not recommend
We messaged the property manager about one hour out of our arrival to the property to ask for the code; we finally received the code upon our arrival, however we had been booked in to the wrong property. Once we got past the awkwardness of asking the current tenants to vacate as we had it booked (they had been approved for a late departure), and waited for the cleaners to arrive to clean the property, it was evident the property has significantly lacked the ongoing maintenance it requires. Mould in the fridge, rust on the BBQ (rendering it useless), poor light fixtures (sitting in dark at night time), 1/5 stoves on cook top working, fish pool in disrepair.. list goes on. Additionally, there was no hot tub as advertised in the photos. Incredibly disappointed with our stay and would absolutely not recommend it to anyone.

6/10 Okay

Joseph J.

Disliked: Cleanliness
Disappointing and embarrassing stay
We should have read the reviews on air bnb prior to booking. Our expectations were certainly not met. We had guests arriving from interstate and we were hoping to show them around and have a relaxing time. However, we spent the first hour of our stay cleaning up the house to an acceptable standard. Pros: -location was accessible to shops, beaches and other attractions. -the house was large enough to accommodate a larger group. Cons: - Overall cleanliness of the house. The couch and floors were sticky and dirty. The kitchen benchtop and stove were oily. A dead fly and crumbs in the fridge. Used dental floss on the floor upstairs in the games area. This is very disappointing considering you pay a cleaning fee as part of your rental. -The door to the main bedroom upstairs would not close -No spa as depicted in the photos and description -The dryer and washing machine were full of laundry from the previous stay -Flooring in the downstairs area was broken and gaps in the flooring -Unable to turn the light on over the main dining area, we had to eat in darkness - The pond was filthy and missing fencing - The house is not suitable for elderly or infants due to stairs and missing railings in some parts - The house requires overall general maintenance to be fit for rental - Communication with the owner/property manager was virtually non-existent. Even after 3 phone calls and voicemails and messages left, there was no reply until the night before our stay. I would avoid booking this property and look at other properties in the area.