“No it was not amazing. The service is poor specially restaurant service. they don't have menu to select food of your choice. Tea bags and milk pouch were provided only first day...they remain out of stock... have one excuse or other. Unprofessional staff.”
“The property is nice and the service is good. The staff is friendly and helpful as well. Food was good, breakfast had multiple varieties as well.
Had a nice experience there!”
“The staff were very friendly, polite and helpful. The roof-top terrace had a very nice view of the main road & the Dal lake, both at night and in daytime. The breakfast spread was very nice and the food menu was awesome - both Ala carte and In-room dining. A great location opposite Ghat No.2 at Dal gate and just 30mts from Srinagar airport.”
“Toilets leaked every day. Rooms could have been cleaner, People were great. I think Kashmir needs to upgrade its infrastructure - their tourism is still in 1980s while the world has moved on to 2023”
“Staff at restaurant was untrained. They don't know what to serve at what time and moreover they lack basic servicing & communication skills. General Manager of the property doesn't have a courtesy to meet and address guests grievances and look at service deficiency.”
