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关于辣椒庄园别墅的点评

5 out of 5
辣椒庄园别墅
Kater Road, Sutton Forest, NSW

点评

8.6

超赞

10 分 - 超赞。256 条好评，共有 530 条点评" "
8 分 - 还可以。175 条好评，共有 530 条点评" "
6 分 - 一般。60 条好评，共有 530 条点评" "
4 分 - 很差。29 条好评，共有 530 条点评" "
2 分 - 糟糕。10 条好评，共有 530 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.0/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Xiaoyin

满意：员工和服务，清洁度
2021 年 1 月入住 2 晚
Kellie 于 2021年01月28日 的回复
Thank you for your rating.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Darren

与配偶出行
满意：住宿条件和设施
The history of the building
2024 年 4 月入住 1 晚

6/10 一般

Kris

Over priced for very average appointed rooms. No prices for food and beverages in the restaurant.
2024 年 3 月入住 1 晚
Zach 于 2024年03月29日 的回复
Dear Kris,Thank you for taking the time to provide me with your feedback - it is valued and appreciated.I am sincerely sorry we didn't meet your expectations on this recent stay. Please rest assured I am working with the team to rectify the areas you have highlighted in your feedback.The team and I do value your patronage and hope to have the opportunity to welcome you back in the future to make amends.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Todd

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely stay, staff very welcoming. I stayed for my birthday and they arranged a fruit platter for me, very classy touch indeed, thank you so much for a lovely stay guys.
2024 年 1 月入住 2 晚
Zach 于 2024年03月14日 的回复
Dear Todd,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

4/10 很差

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
We have stayed at Peppers before and loved it. We had dinner in the restaurant. The main waiter was quite arrogant to my husband as if he didn't know what he was talking about when the actual waiter got the order wrong. We were not game enough to say something as our meal had not been served as yet. Our meal was lovely. However very expensive. We also found the cooked breakfast had been sitting too long. The bacon was dried up and the scrambled eggs were sloppy, All the other breakfast food was very nice.
2024 年 2 月入住 1 晚
Zach 于 2024年03月14日 的回复
Dear Anonymous,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Gabriella

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Zach 于 2024年03月14日 的回复
Dear Gabriella,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施
Lovely property with lots of activities available.
2024 年 1 月入住 1 晚
Zach 于 2024年03月14日 的回复
Dear Richard,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

2/10 糟糕

Robert

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
The property was OK - its was the experience with Wotif that was terrible
2023 年 12 月入住 1 晚
Zach 于 2024年03月14日 的回复
Dear Robert,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 还可以

Kris

The surrounding grounds and facilities are very well maintained.And the staff were very helpful and went out of their way to help.
2024 年 1 月入住 1 晚
Zach 于 2024年03月14日 的回复
Dear Kris,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

6/10 一般

Brooke

满意：服务设施，清洁度
I liked the 24 hour reception, the dining options and the beautifully maintained grounds. What I didn't like was being allocated a room with a glass door which made me feel very unsafe as a solo traveller. The room did have curtains to cover the glass windows and the door but that didn't help with the feeling of uneasiness I had experienced for the two nights that I was a guest and I didn't sleep well as a result of this. I requested my room be made up for me and left a sign on the door for this to happen and it was ignored. Wifi signal is not strong enough to connect to if you are staying in the Hillside cottages and the air conditioner in my room kept turning off throughout each night of my stay. If you are a solo traveller and are interested in staying here and want to feel safe, perhaps spend some more money and book a room within close vicinty to the reception desk.
Zach 于 2024年03月14日 的回复
Dear Brooke,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Kelli

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, refurbished and great service
Mark at the front desk is lovely, check in was quick, efficient and friendly. He gave us a complimentary upgrade which was very much appreciated. The room was in the garden view area, and it was lovely - recently refurbished and looks modern, but still has the classic style with a bath tub and spacious room. I appreciated the shampoo and body wash in large pump bottles in the shower, it would be great if the hand soap and other toiletries were converted from single use to larger bottles to make it more sustainable. Otherwise overall a great stay!
2024 年 1 月入住 1 晚
Zach 于 2024年03月14日 的回复
Dear Kelli,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 还可以

Jonathan

2024 年 1 月入住 1 晚
Zach 于 2024年03月14日 的回复
Dear Jonathan,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Rick

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything about the stay and looking forward to returning. In particular Mark at the desk was super helpful.
2024 年 1 月入住 1 晚

10/10 超赞

jan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

6/10 一般

Maree

与配偶出行
不满意：清洁度
Beautiful, peaceful, quiet property Hillside room very good outlook. Had four day stay, daily room cleaning could off been better!
2023 年 12 月入住 4 晚

8/10 还可以

Lynette

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location- Peaceful & quiet Friendly staff service
2023 年 12 月入住 1 晚

8/10 还可以

Ian

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Really had a relaxing short break and the place lived up to all our expectations. The staff were wonderful and we’d recommend this location to anyone looking for a quiet location that’s surrounded by so many beautiful areas to explore.
2023 年 12 月入住 2 晚

8/10 还可以

Dennis

与配偶出行
满意：清洁度、员工和服务、服务设施
2023 年 12 月入住 2 晚
Zach 于 2023年12月31日 的回复
Dear Dennis,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

2/10 糟糕

Darcy

团体旅客
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
The property is gorgeous but sadly I will not be a returning guest.When checking in we were told breakfast was not included when we had booked a room that included breakfast (clearly stated along the whole booking process). The check in staff were adamant it wasn’t and advised I should contact Expedia as they have displayed it wrong. Even after supplying multiple screenshots, displaying “free breakfast” the staff still sent me to call support. After spending an hour on hold then another 30 minutes talking to support they advised breakfast was included and that the hotel hasn’t updated their listing if otherwise. After all that we still did not get the breakfast, I wasted time on my getaway and overall had an unpleasant experience. I understand perhaps things are displayed wrong on other sites however it is the responsibility of the property to review and update their listing. Not a very pleasant experience.
2023 年 12 月入住 1 晚
Zach 于 2023年12月31日 的回复
Dear Darcy,Thank you for taking the time to provide me with your feedback - it is valued and appreciated.I am sincerely sorry we didn't meet your expectations on this recent stay. Please rest assured I am working with the team to rectify the areas you have highlighted in your feedback.The team and I do value your patronage and hope to have the opportunity to welcome you back in the future to make amends.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome staff at Peppers Manor House. Thank you to Yusef and Mark for being fantastic hosts. Dinner and Breakfast were amazing.
2023 年 12 月入住 1 晚
Zach 于 2023年12月31日 的回复
Dear Paul,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

WILLIAM

满意：清洁度、员工和服务、住宿条件和设施
Peaceful surroundings and well kept grounds
2023 年 12 月入住 1 晚
Zach 于 2023年12月31日 的回复
Dear William,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Neil

满意：清洁度、员工和服务、住宿条件和设施
Lovely gardens
2023 年 11 月入住 2 晚
Zach 于 2023年12月31日 的回复
Dear Neil,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 还可以

Andrew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I found the rabbits interesting, the feel overall was good. Maybe a little attention to detail, cobweb in corner of restaurant above where we were seated - small details, but they make a difference. Young staff but they were great. Room was quiet and well presented. Again small details, Bathroom vent needed a bit of a clean, power outlet extension wasn't working for kettle and USB.
2023 年 11 月入住 1 晚
Zach 于 2023年12月31日 的回复
Dear Andrew,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 还可以

Craig

满意：住宿条件和设施，员工和服务
The grounds are beautiful, the staff are very friendly, unfortunately the room smelt musty.
2023 年 10 月入住 1 晚
Zach 于 2023年10月29日 的回复
Thank you so much for your feedback. We are glad you enjoyed your stay with us.

8/10 还可以

Sherylyn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice quiet location with pretty gardens. Staff were friendly and helpful.
Zach 于 2023年10月29日 的回复
Thank you for your feedback. We are glad you enjoyed your stay with us.

6/10 一般

Hussein H

满意：员工和服务，清洁度
2023 年 9 月入住 2 晚
Zach 于 2023年10月4日 的回复
Dear Hussein,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

David，North Richmond

2023 年 9 月入住 2 晚
Zach 于 2023年10月4日 的回复
Dear David,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 还可以

Paul

满意：清洁度、员工和服务、住宿条件和设施
Everything was fine except TV reception was no good on channel 9 for the NRL and the Airconditioner stopped working other than that all good.
2023 年 9 月入住 1 晚
Zach 于 2023年10月4日 的回复
Dear Paul,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Lauren

2023 年 8 月入住 1 晚
Zach 于 2023年10月4日 的回复
Dear Lauren,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

6/10 一般

Lauren

满意：员工和服务，清洁度
不满意：住宿条件和设施
2023 年 8 月入住 1 晚
Zach 于 2023年10月4日 的回复
Dear Lauren,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

6/10 一般

CHERYL

2023 年 8 月入住 2 晚
Zach 于 2023年10月4日 的回复
Dear Cheryl,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Denise

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Zach 于 2023年10月4日 的回复
Dear Denise,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Lindy

不满意：员工和服务
2023 年 8 月入住 2 晚
Zach 于 2023年10月4日 的回复
Dear Lindy,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 还可以

Jim

满意：员工和服务，清洁度
2023 年 8 月入住 1 晚
Zach 于 2023年10月4日 的回复
Dear Jim,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Lesley

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Zach 于 2023年10月4日 的回复
Dear Lesley,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Kerryn

满意：清洁度、员工和服务、住宿条件和设施
Lovely stay and would go back again.
2023 年 8 月入住 2 晚
Reception 于 2023年08月13日 的回复
Hi Kerryn, I am so glad that you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 超赞

Mark

2023 年 8 月入住 1 晚
Zach 于 2023年10月4日 的回复
Dear Mark,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

2/10 糟糕

Tom

不满意：住宿条件和设施，员工和服务
We Arrived at 7.30pm, waited at reception for half an hour, searched the bar, the restaurant every space we could enter looking for someone to check us in. We ended up reaching across the counter to see a piece of paper with our name and key, so went about checking ourselves in. We paid $300 to check ourselves In. Then drove around the haunted property looking for our room number, To no avail.. To then finally come across the night guy, who didn’t apologize. Our room was upstairs.. we settled in and went to sleep, finally. Chapter 2, A knock at the door.. is this place actually haunted… who knocks on your hotel door, this doesn’t happen often in our experience at 9.30 when we are asleep.. but after passing the other zombie looking guests in on the way to our room, were unsure of our future…woken by this emotionless soul it’s the night guy…good evening. I parked our car in the wrong spot, and must move it, I offered him the keys to do it himself as by this stage was ready to jump out the window.. he politely refused.. I put my layers back on and moved the car. Thanks for listening, couldn’t get out of there fast enough the next morning, wanted breakfast but didn’t want the potential headaches, so went straight for the well parked car and got out of there. Never have asked this in life, yet Would love our money back, worst hotel experience yet! Stayed the next night at the Robertson for half the price.
2023 年 8 月入住 1 晚
Zach 于 2023年10月4日 的回复
Dear Tom,Thank you for taking the time to provide me with your feedback - it is valued and appreciated.I am sincerely sorry we didn't meet your expectations on this recent stay. Please rest assured I am working with the team to rectify the areas you have highlighted in your feedback.The team and I do value your patronage and hope to have the opportunity to welcome you back in the future to make amends.Kind regards,Zachary MorrisAssistant Manager

8/10 还可以

Setha

2023 年 8 月入住 1 晚
Zach 于 2023年10月4日 的回复
Dear Setha,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 超赞

Diane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A beautiful place for a luxury break. Wood fires we’re welcoming, staff were delightful and the restaurant was excellent.
2023 年 8 月入住 1 晚

8/10 还可以

Emma

与配偶出行
满意：服务设施，清洁度
Property has a nice country vibe and surroundings. We had a pleasant stay. The check in and check out was ok, however we find that the girl receptionist was friendly and professional while the boy wasn't very friendly and professional at the check in and needs improvement. The Highland Queen room was small and had only one tired chair, smelled like cleaning product a bit at the beginning, but it was warm and after opening the window and getting some fresh air in, it was pleasant enough to sleep. Facilities are a little tired, and the road near the gate has many potholes. Didn't use the pool as it was cold, although it looks like it might need a thorough clean, as the bottom looks a bit brownish. The live music was nice to have although the musicians felt a bit tired and monotonous at times rather than upbeat although the songs they performed were supposed to be upbeat. The breakfast didn't have any gluten free options, the non dairy milk was only soy and it was cold, so the coffee was cold as well. Overall, the experience was still quite pleasant. Surroundings are peaceful and lovely, and it felt like a nice country manor, and not a typical hotel, which is nice.
2023 年 7 月入住 1 晚

8/10 还可以

Bob

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
This is not unique to Peppers but at check in being asked to sign a form consisting of several lines of closely typed detail of legal based terms and conditions without any explanation of what they are in layman's language is regrettable. It is difficult also for the Reception Staff as they cannot explain this detailed document either. If push come to shove I think a magistrate would not support the manner in which the document is served to the customer - either sign it or we won't let you in. Pens are more dangerous than bullets.
2023 年 7 月入住 1 晚

8/10 还可以

Beena，Yanchep

与配偶出行
满意：员工和服务
We liked that the property was well kept and respected, being an older manor. The staff were excellent in customer service, they were all polite and always trying their best to get what you want or need. The breakfast was also great. The down side to the property is that they are rebranding at the moment and did not inform us. We were impacted by this because there were several new staff members finding their way around still. The staff we not aware of certain discounts available in the restaurant at Katers. There were a couple before us paying and was trying to show membership cards for restaurant discount and staff were not aware of this and in a quiet restaurant, this could be heard by all diners. Can be quite embarrassing for customers. Then we went to pay and was showing another type of discount program that the restaurant was offering, but the staff were unaware of this and was texting someone to ask about it and then ended up calling them. I had to explain the type of card and discount offered several times and staff did not understand and I wasn’t about to give a maths lesson to staff. I was quite agitated and didn’t like the attention I was getting from other customers. I ended paying for the meal and left. Not the kind of feeling I wanted on holidays. The bathroom was small, but fine. The room was not serviced after the first night except for bed being made. No amenities were restocked, we had to ask for several items from reception.
2023 年 7 月入住 3 晚

10/10 超赞

Terence

与配偶出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
A short stay was very relaxing and enjoyable - far more then we expected.
2023 年 7 月入住 2 晚

10/10 超赞

Madeline

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Staff were really helpful and the property was clean and quiet
2023 年 7 月入住 2 晚

10/10 超赞

Brett

2023 年 7 月入住 2 晚

10/10 超赞

Victoria，VISALIA

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This is my favorite accommodation in the Southern Highlands. Fabulous property to get away and relax in the wine country. Request a room on the hill and you will be able to see wild kangaroos in the morning and early evening just behind the building on the hill top.
2023 年 6 月入住 3 晚

10/10 超赞

MICHAEL

与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good dining Room was spacious
2023 年 7 月入住 2 晚

10/10 超赞

Katrina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Absolutely amazing, from the moment you drive up, check in to the rooms and breakfast and dinner. Was Absolutely fantastic.
2023 年 6 月入住 2 晚