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Pan Pacific Suzhou

4.5 star property
A peaceful garden retreat near Shantang Street with international dining, wellness facilities, and a seasonal outdoor pool for travelers seeking relaxation

Choose dates to view prices

Pan Pacific Suzhou, near Shantang Street, offers a peaceful escape with a garden and driving range. Dine at four on-site international restaurants, relax in the sauna or steam room, and swim in the seasonal outdoor pool. Helpful staff and free in-room WiFi enhance the experience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is HK$553
HK$645 total
includes taxes & fees
2 Aug - 3 Aug

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Premier King

Down duvets, minibar, in-room safe, blackout curtains

Premier King

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Twin

Down duvets, minibar, in-room safe, blackout curtains

Premier Twin

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite

A modern hotel room with a large bed, a desk, a chair, a nightstand, a wall-mounted lamp, a framed artwork, and a decorative vase with flowers.

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 689 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Twin

A hotel room with two beds, a desk, a chair, and a view of the city.

Premier Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King

A hotel room with a large bed, bedside tables, a TV, and a mirror.

Deluxe King

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin

A hotel room with two beds, a nightstand, a lamp, a wardrobe, and a door leading to another room.

Deluxe Twin

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Balcony Suite

A hotel room with a large bed, a sofa, a TV, a desk, and a balcony with a view.

Premier Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Balcony Twin

A hotel room with a bed, a desk with a lamp, a chair, and a view through a window with curtains.

Premier Balcony Twin

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Premier Balcony King

A hotel room with a large bed, a desk with a chair, a window with a view of greenery, and a decorative wall hanging.

Premier Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

Down duvets, minibar, in-room safe, blackout curtains

Family Suite

  • Garden view
  • 689 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Family Two Bedrooms

Down duvets, minibar, in-room safe, blackout curtains

Family Two Bedrooms

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Triple Room

Down duvets, minibar, in-room safe, blackout curtains

Family Triple Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Premier View King

A hotel room with a large bed, a desk with a chair, a small table, and a TV. There are curtains on the window and a lamp on the desk.

Premier View King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Executive Suite

A modern hotel room with a large bed, a desk, a chair, a nightstand, a wall-mounted lamp, a framed artwork, and a decorative vase with flowers.

Two Bedroom Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Premier View Twin

A hotel room with two beds, a desk, and a view of greenery outside.

Premier View Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family King Room

A hotel room with a large bed, a desk, and a chair. There are two bedside tables, each with a lamp. A window with curtains is visible, and a clock is on the wall.

Family King Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier King Grande

A hotel room with a large bed, a desk with a chair, a wardrobe, and a wall-mounted artwork.

Premier King Grande

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pagoda Suite

A hotel room with a large bed, a bedside table, a TV, a window with a view of a pagoda, and a balcony.

Pagoda Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

Down duvets, minibar, in-room safe, blackout curtains

Executive Suite

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier King

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Premier King

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Located in Suzhou Old Town, a neighbourhood in Suzhou, Pan Pacific Suzhou is near a metro station and on the riverwalk. Don't miss out on a visit to Humble Administrator's Garden. Visit our Suzhou travel guide
Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007

What's nearby

  • A traditional Chinese building with a multi-tiered roof and a courtyard with a water feature.
    Suzhou City Moat
    5 min walk - 0.5 km
  • A traditional red gate with intricate designs, leading to a stone pathway and a building with wooden lattice windows.
    Master of the Nets Garden
    3 min drive - 2.8 km
  • Panmen Scenic Area
    1 min walk - 0.1 km
  • Classical Gardens of Suzhou
    17 min walk - 1.4 km
  • Suzhou Park
    3 min drive - 2.8 km

Getting around

  • Renminqiao South Station
    9 min walk
  • Suzhou Railway Station
    13 min drive
  • Wuxi (WUX-Shuofang)
    46 min drive

Restaurants

  • Haidilao Hot Pot
    17 min walk
  • 萃英园 Garden Brasserie
    10 min walk
  • Monica's
    16 min walk
  • 85°C Bakery Café (85度C)
    8 min walk
  • KFC (肯德基)
    15 min walk

About this property

Pan Pacific Suzhou

  • Luxury hotel near Shantang Street
  • Located close to Suzhou Museum and Humble Administrator's Garden, Pan Pacific Suzhou provides a garden, dry cleaning/laundry services and a gym. Get out on the links at this hotel and enjoy amenities such as a driving range. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a business centre are available to all guests.
  • Other perks include:
    • A seasonal outdoor pool and an indoor pool, along with sunloungers, pool umbrellas and a lifeguard on site
    • Buffet breakfast (surcharge), an outdoor tennis court and an electric car charging station
    • Express check-out, a banquet hall and a vending machine
    • A 24-hour front desk, ping pong and wedding services
  • Room features
  • All 336 rooms include comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes.
  • More amenities include:
    • Free tea bags/instant coffee and electric kettles
    • Baths or showers, free toiletries and hairdryers
    • 47-inch flat-screen TVs with satellite channels
    • Wardrobes/cupboards, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Lifeguards
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for CNY 300.0 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 68 for adults and from CNY 68 for children
  • Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 300.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 7:00 AM to 9:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Pan Pacific Suzhou have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:00 AM to 9:30 PM.

How much does it cost to stay at Pan Pacific Suzhou?

As of 26 Jul 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Suzhou on 2 Aug 2026 start from HK$553, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pan Pacific Suzhou?

Limited spots are available.

What time is check-in at Pan Pacific Suzhou?

Check-in start time: 3:00 PM; check-in end time: 6 PM. Late check-in is available from 1:00 PM to 6:00 PM for a fee of 50%.

What time is check-out at Pan Pacific Suzhou?

Checkout is at noon.

Where is Pan Pacific Suzhou located?

Located in Suzhou Old Town, this luxury hotel is 2.8 mi (4.6 km) from Shantang Street, and within 6 mi (10 km) of Suzhou Museum and Humble Administrator's Garden. Hanshan Temple is 4.5 mi (7.3 km) away. Renminqiao South Station is 9 minutes by foot and Nanmen Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pan Pacific Suzhou Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 350 out of 550 reviews
Rating 8 - Good. 140 out of 550 reviews
Rating 6 - Okay. 39 out of 550 reviews
Rating 4 - Poor. 18 out of 550 reviews
Rating 2 - Terrible. 3 out of 550 reviews

Reviews

Verified

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, breakfast is excellent too
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to historic sites. Friendly staff and absolutely beautiful architecture
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Ehab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior Hotel in Great location with great amenities
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services. Breakfast was great! We enjoyed our stayed.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Very good. Nice room and good breakfast
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Beautiful property. Clean and spacious room. The on-site noodle restaurant and cafe are good, too. Would definitely book again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

CLEMSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a replica of an ancient Suzhou villa and garden. It is a huge resort and offers many fun facilities. We visited the Han dynasty clothing experience center which lends one guest one free hour of Han dynasty ancient clothing to try out. That was a lot of fun and we shot many pics in the ancient garden. The manager was so nice and generous and offered 2 guests in our party of the same service. I heartily recommend this hotel.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to a park, quieter, free and worth a lot.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Josceyln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast variety was good but local breakfast items were the best. Room was clean and comfortable with a good hairdryer which is important for me. Staff were great and I enjoyed the history of Suzhou by the Manager and his knowledge is great. He gave a lot of exploration tips and I definitely need to go back Suzhou again to throughly enjoy the city
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Pan Pacific Suzhou. The room was modern, beautifully designed, and very clean, which made the entire stay feel incredibly comfortable and relaxing. The location was also a huge plus. It’s close to Panmen Gate and the gardens, and getting around was really easy. Everything felt convenient without being too busy. Overall, a great mix of comfort, design, and location. I’d definitely stay here again!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Edmond

Liked: Cleanliness, staff & service, amenities
Overall clean and spacious room, but it was an extremely long walk from lobby to our room. Staff was helpful. Several restaurants within walking distance and there was an excellent bakery shop nearby.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

lei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is clean
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Yuan

Liked: Cleanliness, staff & service, amenities
The hotel is build as a traditional Chinese style with modern amenities, very charming. We had a tower facing suite which is large, clean, and comfortable. The customers have access via a back door to an attraction, which is excellent. The hotel garden is well designed and pretty. We went to the hotel's Chinese restaurant for dinner and had breakfast at the hotel. We were not impressed by the food. You should be able to find better food outside.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Lim

Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff, and superb amenities!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property had a vintage feel to it. Staff were great. Cleanliness was great and the bed was very comfortable. I did my photoshoot with the hotel’s photoshoot shop. The cheongsame were very well made, comfortable and pretty. The photographers were awesome, they made me smile naturally and the photographs were very well done. Highly recommended.
All photographs are taken inside Pan Pacific Suzhou
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Very cool hotell. High class rooms and facilities.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Johnny Chinh

Liked: Cleanliness, amenities, property conditions & facilities
Well appointed room but a bit dates but that could be because they wanted to stay with the Chinese styled theme. Beautiful garden and scenic area for photos and check in if that's what you're into.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great room, staff, cleaning and facilities. Many perks available for guests such as complimentary hanfu experience, access to Panmen garden, etc.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Joanelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel looks like a palace and the garden is linked to a beautiful place of interest which hotel guests can gain free entry and also get 1 hour of complimentary ancient dressing
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Darren Hank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem. It is build as part of an ancient courier station that has significant Chinese history. The park in the back lights up at night and provides a beautiful contrast with the bustling Suzhou. You get the same feel of the Venice-like town all to yourself. The hotel itself also has what you would expect of a 5star hotel with restaurants and various gyms/spa/family amenities. A must stay if you visit Suzhou!
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room is huge and hotel is beautiful but walking distance to the room is a problem for my mum with knee problem even with advance notice as all of their family room is away from the elevator. As this hotel catered to lots of tour groups, finding seats for breakfast in the hotel is on a first come first served basis on your own. Quality of food is only mediocre as there are no eateries around the hotel we had no choice. We will look for a smaller boutique hotel instead for our further visit. Roger and his team at the concierge desk were wonderful in assisting all of our needs - thank you and keep up the good work!!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Suping

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room with beautiful landscape environment
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Qing

Liked: Cleanliness, amenities, property conditions & facilities
It was such a wonderful surprise, the hotel is in the famous Suzhou traditional garden setting, right next to a park with an ancient tower and beautiful gardens. The rooms are luxuriously furnished with classic Chinese wooden decorations. The staff are super friendly and very helpful. rooms are very clean. The breakfast is outstanding I will go again anytime I go to the area, specially trying to reserve a room that faces the garden with impeccable views. Definitely the place to stay in the city
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities
Nice room. Staff are attentive. Good and clean room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super clean. Staffs were friendly and helpful. Will definitely come back to this hotel in future when re-visiting Suzhou.
Stayed 2 nights in Oct 2025