"I was very disappointed in one thing - They advertised a pillow menu, so the family saved car space and didn't bring pillows from home, thinking I would find a pillow to suit. I called #7 reception as mentioned to 'order' pillows for the family, no answer. We did this 3 times, and went down to reception twice - both times there was no one around - and this was between 6.30pm and 8.30pm. We all woke up with sore necks and was very disappointed."