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Shangri-La Sydney

Photo gallery for Shangri-La Sydney

Featured image
Indoor pool, open 9:00 AM to 7:00 PM, pool loungers
Indoor pool, open 9:00 AM to 7:00 PM, pool loungers
Indoor pool, open 9:00 AM to 7:00 PM, pool loungers
View from Room

Overview of Shangri-La Sydney

Shangri-La Sydney

5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
176 Cumberland Street, The Rocks, NSW

Explore the area

  • Popular LocationCircular Quay4 min walk
  • Popular LocationSydney Harbour Bridge12 min walk
  • Popular LocationSydney Opera House15 min walk
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.)16 min drive

Choose dates to view prices

About this area

Sydney

Located in Sydney, Shangri-La Sydney is in the business district and near a train station. Sydney Observatory and Customs House are cultural highlights, and some of the area's notable landmarks include Sydney Tower and Sydney Opera House. SEA LIFE Sydney Aquarium and Luna Park are not to be missed. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. Guests love the hotel's central location.

What's nearby

  • The Big Dig Archaeology Education Centre - 2 min walk
  • Circular Quay - 4 min walk
  • Museum of Contemporary Art - 4 min walk
  • Sydney Harbour Bridge - 12 min walk
  • Sydney Opera House - 15 min walk

Restaurants

  • Where to eat
  • Altitude Restaurant – Serves breakfast, lunch and dinner on selected days. Reservations required.
  • Blu Bar on 36 – Open on selected days.

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 16 min drive

About this property

Shangri-La Sydney

Luxury Sydney hotel in Sydney Central Business District, walk to Circular Quay
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. All 564 soundproofed rooms provide free WiFi, free wired Internet and room service. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Shangri-La Sydney offers 564 forms of accommodation with laptop-compatible safes and free newspapers. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

CHI The Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured covered valet parking on site (AUD 85.00 per day; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: AUD 55-65 for adults and AUD 27.50-32.5 for children
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business centre
  • Computer station
  • Conference space (20452 square feet)
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open selected days
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • Films for purchase
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in Blu Bar on 36 restaurant.
Please note: Altitude Restaurant is open limited days and hour. Dining is available by reservation only and meals must be pre-paid.
The valet parking fee is AUD 85 per day for vehicles under 82.6 inches (2.1 meters) high.
Shangri-la advises that they will automatically enroll guests, with check in from April 30, 2021 to December 31 2021, into Shangri-la's COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This property's restaurant will be closed December 26-28, 2021, and December 31, 2021-January 2, 2022. The bar is closed December 25-27, 2021, and December 31, 2021-January 2, 2022.

Renovations and closures

The following facilities or services will be unavailable from December 26 2021 to December 28 2021 (dates subject to change):
  • Dining venue(s)
The following facilities are closed seasonally each year. They will be closed from 25 December to 27 December:
  • Bar/Lounge
The following facilities are closed for New Year's Day:
  • Bar/lounge
  • Dining venue
The following facilities are closed on Sunday and Monday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AUD 250.00 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 55 and AUD 65 for adults, and AUD 27.50 and AUD 32.5 for children (approximately)
  • Valet parking fee: AUD 85.00 per day (in/out privileges)
  • Rollaway bed fee: AUD 250.00 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Shangri-La Hotel Sydney The Rocks
Shangri-La Hotel Sydney
Shangri-La Sydney The Rocks
Shangri-La Sydney
Shangri La Sydney
Shangri La Hotel Sydney
Shangri-La Sydney Hotel
Shangri La Hotel Sydney
Shangri-La Sydney The Rocks
Shangri-La Sydney Hotel The Rocks

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 1171 out of 1947 reviews
5 - Excellent 60%
Rating 4 - Good. 448 out of 1947 reviews
4 - Good 23%
Rating 3 - Okay. 180 out of 1947 reviews
3 - Okay 9%
Rating 2 - Poor. 87 out of 1947 reviews
2 - Poor 4%
Rating 1 - Terrible. 61 out of 1947 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service
Not what I expected for the amount I paid for and pictures are not exactly what they seem, also did not get a higher floor level like advertised but on the good side, room was comfortable and clean and staff were world class, thank you so much for the opportunity to stay at your hotel!!! 😁
Stayed 2 nights in Dec 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
The view was great
Stayed 2 nights in Dec 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent pool facilities. Nice large bathroom.
Stayed 1 night in Nov 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
nothing really stood out, The Covid compliance was good and made me feel safe, the view from the room was great, room amenities average good to see the buffet back but it was a little disappointing
Stayed 1 night in Nov 2021

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Horizon club staff were great.
Stayed 2 nights in Nov 2021