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The Star Grand Hotel and Residences Sydney

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Overview of The Star Grand Hotel and Residences Sydney

The Star Grand Hotel and Residences Sydney

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Parking available
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
80 Pyrmont Street, Pyrmont, NSW

Explore the area

  • Popular LocationStar Casino1 min walk
  • Popular LocationInternational Convention Centre Sydney14 min walk
  • Popular LocationSEA LIFE Sydney Aquarium15 min walk
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.)15 min drive

Choose dates to view prices

About this area

Sydney

The Star Grand Hotel and Residences Sydney is located in Darling Harbour, a neighbourhood in Sydney, and is in the city centre and on the waterfront. The area's natural beauty can be seen at Hyde Park and Coogee Beach, while SEA LIFE Sydney Aquarium and Luna Park are popular area attractions. Check out an event or a game at Qudos Bank Arena, and consider making time for Taronga Zoo, a top attraction not to be missed.

What's nearby

  • Star Casino - 1 min walk
  • Australian National Maritime Museum - 7 min walk
  • International Convention Centre Sydney - 14 min walk
  • SEA LIFE Sydney Aquarium - 15 min walk
  • King Street Wharf - 18 min walk

Getting around

  • Star City Light Rail Station - 2 min walk
  • Exhibition Centre Station - 14 min walk
  • Sydney Airport (SYD) - 15 min drive

About this property

The Star Grand Hotel and Residences Sydney

Luxury Sydney hotel in Darling Harbour, walk to Star Casino
A casino, a nightclub and self parking are available at this hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and a meeting room are on-site. All 480 individually decorated rooms feature free WiFi and Tempur-Pedic beds. For entertainment, TVs come with satellite channels, and guests can also appreciate comforts such as premium bedding and down comforters.
The Star Grand Hotel and Residences Sydney offers 480 forms of accommodation with iPod docking stations and minibars. Each accommodation is individually decorated. Tempur-Pedic beds feature down comforters and premium bedding. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 40 per night)
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 24-hour room service

Things to do

  • Nightclub
  • Shopping

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • 312 casino gaming tables
  • 1500 casino slot machines
  • 3 casino VIP rooms
  • Casino (39558 square feet of space)
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
Cash is not accepted at this property

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Sauna
  • Spa tub
The following facilities are closed on Friday and Saturday:
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 80.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: AUD 40 per night
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Astral Tower Star Hotel Pyrmont
Astral Tower Star Hotel
Astral Tower Star Pyrmont
Astral Tower Star
The Star Residences Sydney
The Star Grand Hotel and Residences Sydney Hotel
The Star Grand Hotel and Residences Sydney Pyrmont
The Star Grand Hotel and Residences Sydney Hotel Pyrmont

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 689 out of 971 reviews
5 - Excellent 71%
Rating 4 - Good. 177 out of 971 reviews
4 - Good 18%
Rating 3 - Okay. 59 out of 971 reviews
3 - Okay 6%
Rating 2 - Poor. 28 out of 971 reviews
2 - Poor 3%
Rating 1 - Terrible. 18 out of 971 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in 3pm. Room not ready until 3.50pm. On second day room not serviced until 4.30pm. Breakfast cold and overpriced. Staff in breakfast area unfriendly. Overall appeared to be under staffed.
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucky to get a upgrade. Much appreciated.
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location to Lyric Theatre
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable
Stayed 1 night in Nov 2021