In the middle of night there was false fire alarm goes on whole night and every body have to evacuate from hotel room and we are staying in room 2209 all the way down from 22 floor all the way use fire exit door to lobby and wait for more than an hour until we back to our room but fire alarm still going on whole night. I would like to lodge a complaint for our suffered and argue for compensation that we have spent over $1200 a night stay was absolutely nightmare.
Regards
Mark Chow
Mark
2024 年 11 月入住 1 晚
10/10 超赞
Huichi
与家人出行
2024 年 7 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Huichi
2024 年 7 月入住 3 晚
10/10 超赞
FEN-HSIEN
与家人出行
2024 年 7 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
FEN-HSIEN
2024 年 7 月入住 3 晚
10/10 超赞
Ziwei
2024 年 2 月 6 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ziwei
2024 年 1 月入住 9 晚
10/10 超赞
Shuling
2024 年 1 月 5 日
Shuling
2024 年 1 月入住 3 晚
4/10 很差
chak cheung
2024 年 1 月 5 日
不满意:员工和服务
chak cheung
2024 年 1 月入住 1 晚
10/10 超赞
Norman
与家人及幼儿出行, 带宠物出行, 与配偶出行, 团体旅客
2025 年 8 月 8 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
An incredible, Luxury hotel with an elegant atmosphere. Personal highly qualified and with a privilege ubication.
Norman
2025 年 5 月入住 1 晚
8/10 还可以
Chafic
2025 年 8 月 6 日
满意:服务设施
Valet is the biggest issue this hotel has. Way over priced
Chafic
2025 年 7 月入住 12 晚
2/10 糟糕
Shari
与配偶出行
2025 年 8 月 4 日
满意:清洁度
不满意:员工和服务
The merchant fee of $33 is ludicrous considering how there was no other option but to pay via card.
Being turned away from the hotel bar, that was full of people when all I requested was a beer because it was closing time.
The $36 burger plus the $6 room service fee, was the tiniest, most disappointing burger I've consumed being not much more than the size of a child's burger at room temperature.
Being told by staff that level 30 was not open yet, but that its invite only so I wouldn't be able to go even if it was.
With a price point of nearly $600 per night for a lead in room, I must say I did expect better.
Shari
2025 年 8 月入住 3 晚
10/10 超赞
Liseth
与配偶出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very upbeat vibe, very modern, professional friendly staff, great location.
Liseth
2025 年 7 月入住 1 晚
8/10 还可以
Hong
与家人及幼儿出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location ,walk distance to Chinatown. Suit for family.
Hong
2025 年 7 月入住 2 晚
10/10 超赞
Juanita
与配偶出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, friendly staff, plus really quiet for being so close to the overpass.
Juanita
2025 年 7 月入住 3 晚
10/10 超赞
Talia
与家人出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic hotel and service. BTWN restaurant staff and chef is amazing.
Talia
2025 年 7 月入住 2 晚
10/10 超赞
Jessica
团体旅客
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Modern, clean, busy, great hotel for both couples and families
Jessica
2025 年 7 月入住 1 晚
10/10 超赞
Daniel
与配偶出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, amenities and design
Daniel
2025 年 7 月入住 1 晚
10/10 超赞
Ian,Illawong
与配偶出行
2025 年 7 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The restaurant Btwn was exceptional for cocktails, dinner and breakfast, the staff were attentive and polite. The rooms were gorgeous. Not much to do in Darling Harbour but you’re only a 10 minute walk to George street.
Ian
2025 年 7 月入住 1 晚
6/10 一般
Rudy
与配偶出行
2025 年 7 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Service of staff was good, other than that, pretty average
Great location and views of the city. Staff were excellent and the room was really nice.
Stephen
2025 年 5 月入住 1 晚
6/10 一般
sandra
2025 年 7 月 13 日
sandra
2025 年 7 月入住 1 晚
8/10 还可以
Aurora
与配偶出行
2025 年 7 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Large selection in mini bar although we did not have any, good size complimentary water.
Interesting decor as most W hotels.
Very happy our room was ready when we arrived a couple hours ahead of check-in time.