Penrose Sylvan Glen Golf Course Hotels

"The staff was not helpfull at all. I asked for a check in one hour earlier than scheduled 2pm because of the wedding I was attending at 3pm and was offered the use of the staff bathroom instead, to change so I can attend the wedding on time. The property is very basic and very expensive for the low standard that offers. Will never stay there again. "

"The staff were really nice and made up feel very welcome. We were a bit disappointed about the room because it looked quite rundown. The mirror on the wall had a big crack right across it, the kettle for making a cup of tea or coffee, which they had in the room for us to use, was filthy inside, and even after trying to clean it for ages, I couldn't get all the dirt off it, which isn't the end of the world, but the cleanliness of the room was what let it down. The toilet and shower area particularly was dirty. There were hooks attached to the back of the door of our room, which we were meant to hang our clothes on. We had brought our clothes on coat hangers so that was not a problem, but space was very limited when only 5 hooks were on the door but only 3 could hold the hangers as two hooks were broken. We had dinner there the first night and the food was good and the service was fine. The Bar was good and they had a band playing for part of the night and they were entertaining. There were some shops nearby which we enjoyed looking in. That's about it. Friendly staff but the room let the place down. They need to make sure the cleaners are doing a much better job than they are doing at the moment!"

"Breakfast buffet was ok"

"Great stay Will be back"

"The hotel had a lot of character. Very handy and a great restaurant."

"Cabin was very old and dated. Could do with a thorough clean "

"The spa was lovely and the fireplace was really nice to sit around. Tim, the host was lovely, friendly and helpful. The house was almost perfect for the 14 of us, except for the fact that we had no idea that the master bedroom was a loft, so getting to sleep when others were still up was near impossible. The house offered a great dining area and kitchen which made our shared dinners a wonderful experience. Overall, a lovely week. "

"Our stay was great! We had a room with a view of the golf course, our room was clean and freshly renovated. Had everything we needed for an overnight stay. Staff from reception through to bar staff were all very polite and eager to help when needed. "

"The property is clean and well landscaped. It’s one way in, one way out. Rooms are clean and smell pleasant. Beds are comfy, water pressure in the shower is excellent. The microwave is located in the room with the washing machines. All in all, a very pleasant stay. "