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Reviews of Prairie Moon Inn Sylvan Lake

2.5 out of 5
Prairie Moon Inn Sylvan Lake
13 Beju Ind. Dr, Sylvan Lake, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 173 out of 372 reviews" "
Rating 8 - Good. 127 out of 372 reviews" "
Rating 6 - Okay. 44 out of 372 reviews" "
Rating 4 - Poor. 13 out of 372 reviews" "
Rating 2 - Terrible. 15 out of 372 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bobby

Travelled with family and small children
I
Stayed 1 night in Apr 2024

8/10 Good

Donald L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit loud at night due to the 10 year old group that stayed for a hockey tournament. The hotel itself was great for anyone with kids
Stayed 1 night in Mar 2024

10/10 Excellent

Monique

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean and quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Travelled with family and small children
Nice place, nothing flashy but more than served its purpose, the water slide is fast but fun
Stayed 1 night in Feb 2024
Response from Joanna on 23 Feb 2024
Thank you for your comments. We are looking forward to serve you and your family again. Take care!

8/10 Good

Kerina

Stayed 1 night in Feb 2024

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Geordie

Good
Stayed 2 nights in Jan 2024

8/10 Good

YEVHENIIA

Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nothing was unique about this property. i made a reservation for Dec 2 for this place for a hockey tournament. There was a glitch in the expedia software where i date did not get changed so after I paid for it my husband told me to check the date and sure enough it was the wrong ate, sooo we spent New Years Eve in Sylvan Lake, AB . Since it was paid for the owners would not approve changes to the date after alot of emails expedia gave up on them. So make sure your dates are correct because owner will not allow changes. Some on the front desk staff were very unfriendly. Greedy owners
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! Only complaint! The king bed was very hard! Not our preferance for a good night sleep!
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is situated at such a beautiful place. My experiences hete have been awesome 👌
Stayed 1 night in Nov 2023

8/10 Good

Vern

Travelled with family
Liked: Amenities
Parking lot is a little bit small and didn’t like the fact that I couldn’t enjoy the pool and hot tub as much as I would have liked due to the fact that all the children were extremely load and nobody was asked to bring the volume levels down
Stayed 1 night in Nov 2023

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel but a little pricey
Good hotel, little pricey for what you get. Sylvan seems to be a higher priced small town in all things, food. restaurants. I would stay here again. I stayed in Calgary cheaper with a better chain of hotel. It is a local hotel so they have a bit of work to do. The rooms are a little shabby and probably need a facelift.
Stayed 1 night in Nov 2023
Response from Front Desk on 17 Nov 2023
Thank you for choosing us. we appreciated your comments and we are looking forward to serve you again!

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, firm bed, close to amenities.
Stayed 1 night in Nov 2023

8/10 Good

Teri

Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and service
Stayed 1 night in Sep 2023
Response from Front Desk on 17 Nov 2023
Thank you for staying with us and we are looking forward to serve you again!

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Great hot breakfast scrambled eggs and sausage. Friendly helpful staff
Stayed 1 night in Nov 2023
Response from Front Desk on 17 Nov 2023
Thank you for choosing us and we are looking forward to serve you again!

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice place to stay for the weekend.
Stayed 2 nights in Sep 2023

8/10 Good

Jaiden

Stayed 1 night in Sep 2023

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Monisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Darryll

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The manager completely ignores guests problems, does not respond to the problem and will not talk to the guest and will not return phone calls. The staff has no authority to deal with problems. I would never stay at this hotel again and I would not recommend it to anyone. As for Expedia, their agent in this reservation, that Expedia booked on the wrong date and could not or was not allowed to correct by the manager of the hotel, I was forced to pay twice for the stay i requested. My advise, do not deal with either.
Stayed 1 night in Sep 2023
Response from Management on 20 Sept 2023
Hello,As you have booked a non-refundable rate we cannot issue a refund on your reservation. Please always double check your dates before confirming your reservation or do not book a non-refundable rate. Thank you.

8/10 Good

Amr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a lovely stay and would have loved to stay longer and have the chance to use the pool.
Stayed 1 night in Sep 2023
Response from FD on 30 Oct 2023
We are so happy that you and your family enjoyed your stay here with us. we are looking forward to serve you again! take great care!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel but watch extra fees for check-in
This hotel was quite reasonable, comfortable and weekend breakfast was OK. We were there for wedding and check-in was for 4 pm. We needed an earlier check-in. They wanted $45 for 2 hours early check-in which is exorbitant if the room is available. Hot-tub was also filthy and unusable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Sep 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find and minutes from downtown Sylvan Lake. But away from the busyness of the downtown hotels. Affordable with good breakfast options.
Stayed 5 nights in Jul 2023
Response from FD on 30 Oct 2023
Thank you for your comments and we are looking forward to serve you again!

6/10 Okay

Suzanne

Travelled with partner
Enjoyed using hot tub.
Stayed 1 night in Sep 2023

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and friendly. They went above and beyond to help me. When my television had a small issue, they made numerous trips to and from my room until the problem was rectified. My only complaint was no bacon at breakfast, though the sausages and eggs were fresh and hot. I'll be staying again.
Stayed 2 nights in Sep 2023
Response from FD on 30 Oct 2023
Thank you for your comments. We are always here to serve you better. Take Care!

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023

8/10 Good

Eillen Marie

Liked: Staff & service, property conditions & facilities
It’s our 2nd time to stay here and we enjoyed the pool with the slide. Delicious breakfast. Definitely, we’ll come back again
Stayed 1 night in Aug 2023

10/10 Excellent

Kate

Stayed 1 night in Sep 2023

8/10 Good

Julienne

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
There were kids stomping in the room above us early morning but otherwise it was a great stay. Thanks!
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the pool and waterslide were great. My kids loved it!
Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Stayed 1 night in Aug 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family value
The kids had the best time at this waterslide and indoor pool as a break from the beach and lake. The location was quiet and my family was able to sleep. The BEST part about this stay was the unexpectedly excellent breakfast!! The selection was surprisingly abundant with yogurt, fruit, Costco muffins, fresh waffles and sausage!! Absolutely worth the price of the hotel! The hotel attendant managing the breakfast deserves special mention as she checked food ingredients for my son, who has a tricky allergy. My kids didn’t want to leave and we will definitely stay here again.
Stayed 2 nights in Aug 2023