Cromwell TPC River Highlands Hotels

"Check in was at 3 pm but my room was not ready until 5 pm"

"Pool was not open. Winter, didn't need ac"

"Perfect for what we were looking for. We visited family 40 min away and the room was clean and the area was safe. Looking forward to stay here in the future."

"Absolute filthy room! Stains on our sheets, couldn’t find a hand towel without nasty stains. There were no soaps anywhere in the bathroom. Kleenex container empty. Garbage everywhere on the ground outside and a mattress laying on the ground by the front door. Really the list could go on and on. When asking the staff for a refund I was told no refund.. and then ignored while the man went about the work he was doing. Ignoring me while I tried to talk to him. Absolutely terrible place to stay. What you see in their pictures from their website is most definitely not what you get. "

"I travel frequently and am comfortable staying in modest hotels as long as they are clean and safe. Unfortunately, The Capitol Hotel in Hartford raised serious safety concerns and appears to be significantly misrepresented online. The property does not resemble the photos on Expedia. The exterior is extremely run down, and the covered entrance had large holes in the roof with exposed pipes and roofing material hanging down, giving the immediate impression that the building is poorly maintained. My daughter arrived around 11 PM after a late flight. When she entered the lobby there were multiple people sleeping on the floor and in chairs, and she overheard the front desk telling someone without a room that they could sleep in the lobby for the night. This did not feel like a safe or properly managed environment for guests arriving late at night. While the room appeared old but generally clean, the bed was two box springs with only a thin mattress topper instead of a proper mattress, which is completely unacceptable and clearly not what is represented online. The listing also advertises a fitness center, but the front desk confirmed there is no gym. The television only received one channel. These issues reflect clear misrepresentation of the amenities advertised on Expedia. When I arrived the next morning, I was so concerned by the property conditions that we immediately checked out and left. Travelers should be aware that the actual conditions of this property"

"Our experience was fabulous. This is a beautiful hotel. We will be back in a few weeks for another event. Thank you. "

"First I got into the room and it didn’t have a microwave or a mini fridge. The pictures when I booked the room had both in the pic. The room had a bad smell to it. Smelled bad like smoke and dirty clothes. The mirror was broken. The toilet seat was disgusting. It was peeling or looked like it was once panted. Bathroom exhaust fa didn’t work. The tv was broken, looked like there was discoloration in the screen. And the remote didn’t work. Garbage all over the property and dog crap everywhere. I will never stay at a motel 6 again! "

"The floor we were on had a weird smell as well as our room. The curtain that is suppose to darken the room did not cover the window it was on a small track that you weren’t able to pull the curtain all the way, so the parking lot lights glared in our window all night! Will not stay there again. Glad it was only a one night stay there for us!"

"Pool was under construction but we didn't find out until it was too late to do anything about it. It ended up not being a big deal because we stayed busy elsewhere. The staff was extremely nice and attentive. Overall it was in a great location and checked all the boxes for what we needed"