TPC Summerlin

Check in process has to be better!

A deeply disappointing return after 14 years The Cosmopolitan was my first workplace when I arrived in this country 14 years ago, and I was always proud of the strict standards in cleanliness, service, and guest care. Returning for the first time as a guest, I chose it for my business partner believing it was still one of the best hotels in Las Vegas. Sadly, the experience was very disappointing. Our room key did not work for parking, so I was charged twice, and the bathroom sink was clogged and still had hair from the previous guest, despite the issue having been reported several times. What disappointed me most was the lack of concern or meaningful assistance from the staff. The bars and atmosphere are still enjoyable, but the cleanliness, service, and attention to detail no longer reflect the reputation or standards this hotel once had.

Clean. Helpful and friendly staff. Lots of food choices.