「Staff was very helpful and friendly, due to surroundings room was quite noisy, room was definitely in need of repair, a lot of the tiles in the floor had been broken and just glued back down, toilet seat was broken, but overall, reasonable price for the motel.」
"There was a very bad smell in the bathroom (really bad) and we reported to the front desk at the first night but it was around 10pm they said they do not have 24 hour service. They fixed the problem on the next day but we could not get to sleep because of the smell.
Also, there were fly in the room, which was really annoying…"
"The hotel was beautiful although not quite ‘zen’ as the name suggests. The hotel seemed to have a deal with tour groups so there was constant bus loads of tourist groups coming through which turned the bar into a bubbling tourist spot with people pushing and shoving your tables and drinks rather than a relaxing place to enjoy your drink as the sun went down. Seems like the hotel needs to work on their zen vibe.
The rooms were beautiful, comfortable beds and a good size. Cleanliness was ok but inconsistent, once our door was left open which was a security risk especially because of the sheer volume of non-guests staying there!
Food was mainly good although issues with meat in food despite informing them of vegetarian diets. You have to prebook the breakfast in the morning so they can have the food ready for you but a few times we came in the morning and had to wait over half an hour for our breakfast - no apologies. It was a very inconsistent service!
Bar staff at the pool had good consistent customer service. There was one lady at the reception that was always friendly and worked really hard to resolve problems, so we appreciate her help a lot! The manager was also very helpful and accommodating so thank you to her! "
