Check-in process was terrible. When we reached out 5 times over 2 1/2 hours, we were promised a phone call back multiple times that never happened. Everyone was polite but no one helped. Not the owner. Not Vacasa. Nobody seemed to care.
We were stuck in the foyer waiting to hear back for more than 2 hours and we kept getting promises that someone would help us but we never got anybody to call us or proactively help us in any way. The hotel where this is at is actually very nice but I wouldn't stay in this place. They don't seem to care.
Lots of other things need fixing in the unit. The furniture is all old and that's not terrible because we're used to that. But one thing to warn you about is the coffee table is topsy-turvy and should be replaced. If you put anything on it it is liable to tip over and spill on the ground so be careful. The sitting chair in the living area is also topsy-turvy and frankly I would never sit in it because it doesn't feel safe. The couch and pillows are fine. The bed upstairs is old but we found it okay. Others have complained that it is sort of dipped in the middle and we saw that but It didn't really affect our sleep and we kind of like each other so having us roll towards each other isn't a terrible thing.
Other things: besides having the owner and vacasa not really caring about our experience, we kept getting texts asking how our stay was and when we described what was actually happening they apologized but no one helped us.
Stay away.