While we have enjoyed this property in the past, customer service and winter safety issues have made it so I will not rent from this property management company again.
Our anticipated arrival coincided with a severe winter weather warning. We called to ask if we could arrive just one hour earlier so as to avoid being on the summit or on the road in severe weather. The company said they would have to follow protocol and eventually emailed us well after a time that would have allowed us to leave early, meaning we ended up on the road at the worst of the storm. Later, the neighbor informed me that the property had been empty that day, so this was not an issue of cleaning - just disregard for our situation.
Second, on arrival at the house we found that no firewood. The house has a heat system, but it was inadequate for the conditions and power was flickering regularly in the storm. Luckily, a kind neighbor provided us with firewood.
While I am sure the company will say that it was our decision to travel at such a time and we should have inquired about firewood, a company that manages remote properties in severe winter conditions certainly could demonstrate more care for the safety of its customers. If a severe weather refund is not available, more specific guidance and support to navigate the conditions would have simply been kind and humane.
I hope the owners of this lovely property will consider finding a different management company.