I am redeeming 1 night and paid an additional night to stay. My redeemable price for room rate is about Hk$1900. Yet this hotel only costs about Hk$1300.
Yet, upon check in, I was given a 2/f room with windows facing the opposite windows of local residence, ie absolutely no privacy.
I asked to change for higher level, yet they said there is no other room at that room rate, and ask that if I want to upgrade, I have to pay NTD 500 per night.
That is disappointing, (1) I waste my redeemable night with a higher rate which should qualify for a premium room;
(2) my sister family travel with me paying the same rate but manage to get a 6/f room, ie room with a view.
Also, dirty cups at rooms are not cleaned/replaced. No replenishment of shampoo, conditioner, soap... poor service.
The front desk (afternoon shift) is not helpful at all.
