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"The staff were amazing and did there best to help with our needs. They were patient with us when we needed to communicate with google tran"

"Very recommend "

"Everything was great except the elevator"

"Excellent servuce"

"Super relaxing with Onsen, beautiful nature, polite and well-trained staff! Shuttles to and from the station was much appreciated, too. "

"I should have booked 2 nights to really enjoy! Everything was excellent. My 1st time in Japan and this was lovely. Staff checking me in spoke great English. I booked a huge tatami room and had a balcony overlooking the river. There is a turn-down service while you’re at dinner. Buffet was fantastic and the whiskey was not watered down at all! Definitely try the sesame ball things for desert. There are clear English instructions on how to use the onsens and an app that shows you how crowded they are in real time. Wonderfully comfortable sleeping here. I’d love to stay 2 nights in the future, maybe check out Edo Wonderland. The hotel gift shop is a good place to buy nicer, regional souvenirs. Excellent customer service: 100 out of 10. Just watch a couple videos on how the limited express trains work & the Kinugawa hotel busses & you’ll be fine. "

"Great place to stay with helpful and smiling staff"

"Friendly staff, clean rooms and convenient for both Tobu and JR railways. Plenty of eating and shopping choices nearby. "

"Everything was great except it was very disappointing that we couldn’t buy anything from the vending machine as it doesn’t cater to tourists. It needed a Japanese mobile number to sign up and buy things, and obviously we couldn’t. We called the staff several times and even asked if anything else could be done but there wasn’t much help and effort to try and resolve. "