It was a great design hotel in terms of the hardware.. very nicely designed with interesting spaces; great in-room amenties provisions with apple tv, in-room computer, awesome bath products, complimentary mini bar with great selection of drinks; in terms of location - very remotely located but exactly what we were looking for, with rather low capacity which gives us a perfectly quiet vacation. However, the software do require quite an improvement, i.e. service in general, language skills, maintenance of the rooms. We appreciate some front of house servicing from the hotel reception and the restaurant servers, however the back-of-house services may not be up to a good hotel standard, i.e. basic english standard of those who help with maintaining the room amenties, day to day in-room cleanliness, unsatisfactory late night emergency help.