We stayed at Radisson Collection Hotel to celebrate my daughter’s birthday, and the hotel made a lovely gesture by offering us a complimentary room upgrade and a bottle of Prosecco, which we truly appreciated.
There were a couple of issues during our stay, though. Our room cards didn’t provide access to the spa or breakfast, even though it was included in our package, so we had to spend extra time at reception to resolve it. Also, I had ordered an extra item for our room, but the wrong item was delivered. When we reviewed the invoice, it didn’t match what I had originally ordered. The hotel acknowledged the mistake and offered a refund, which we accepted.
Overall, the staff were courteous and responsive, and the birthday surprise added a special touch to our stay. With some improvements in coordination and attention to detail, it could have been an excellent experience.