10/10 Excellent
Yvette M.
5 Aug 2025
Liked: Cleanliness, check-in, communication, location, listing accuracy
5 star view but not quite matched by service
withput doubt the property has a 5 star view and location but it does not have a 5 star service. Some elements are strucutral - for example one lavatory for 8 people on the first floor and a sheer cliff surrounding the garden where fototballs are lost ( a fence would be good). Notwithstanding we found the service not up to standard. We were without hot water for four days which given there was a 7 month old baby was a trial. When the sink blocked - which we were warned about, again it took 2 days to rectify and despite paying for cleaning, the cleaner only changed the linen after the first week. The welcome pack was parsimonious to say the least and not refreshed after the first week so we had to buy toilet paper and washing up liquid which felt a bit mean given there was no reduction in prcie for 2 weeks. Given the stunning architecture, the fittings were ikea which felt wrong and the hanging space in the penthouse was risible.We did enjoy our stay there as the spaces worked perfectly for this extended family but I think, with the exception of the lavatory issue, some small adjustments would make a huge difference and bring it up to the 5 stars that it deserves.
Yvette M.
Stayed 14 nights in Jul 2025