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"Close to the shops. Staff accommodating"

"I had made the booking for two rooms for a business trip, unfortunately plans changed due to a family bereavement, the app would not allow me to change the booking dates, I contacted the Hotels.Com contact centre and explained the situation, they attempted to call the property as the revised dates I required were available. The hotel front desk did not answer and the contact centre advised they will ensure the date will be changed for both rooms, I received an email confirming the change was made after they made contact with the hotel front desk two days later. I then kept receiving emails asking how my check in was on the original dates which I asked to be changed, worried I called the contact centre again, they reconfirmed the dates were amended for both rooms. Upon arriving to the property, the hotel advised they only made a change to one of the booking dates and classified the second booking as a "No Show" for the original dates. I had to waste another hour explaining the situation, providing email confirmations and evidence. This was not acceptable as it took one hour to attempt checking in with both rooms which were already prepaid. I was advised by the duty manager to take the matter up with Hotels.Com - very poor experience..."

"Very good "

"This hotel is incredible! The location was ideal and the staff were all incredibly helpful going above and beyond. Typically during a stay you will find one good person, if you are lucky, but here each person made our stay better in a unique way. The hot free breakfast was also phenomenal! We can’t say enough about this hotel and staff!"

"Very central location"

"No heat in the room. Bar/restaurant was good. Right on the Camino."

"Staff was extremely helpful and very knowledgeable."

"Lovely, quirky property. Great food and service. Spa was wonderful. Rooms a bit small but very comfortable. Pictures of bathtubs are limited to some Rooms so disappoint to have a view or tub. Outdoor cocktail area was charming as was the decoration. Great place overall. "

"Lovely, quiet hotel on the middle of a sanctuary. Staff was great. Breakfast was nice. "