2 outdoor pools
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Reviews of Lotte Hotel Guam

4 out of 5
Lotte Hotel Guam
185 Gun Beach Road, Tamuning

Reviews

8.4

Very good

Rating 10 - Excellent. 483 out of 999 reviews" "
Rating 8 - Good. 317 out of 999 reviews" "
Rating 6 - Okay. 113 out of 999 reviews" "
Rating 4 - Poor. 48 out of 999 reviews" "
Rating 2 - Terrible. 38 out of 999 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Travelled with family and small children
Liked: Staff & service, amenities
VIP benefits weren’t received. Towels that were given were dirty, bench and headboard were torn, rain shower handle missing so couldn’t use rain shower head.
Stayed 2 nights in Apr 2024
Response from Lotte Hotel Guam on 1 May 2024
Thank you very much for choosing Lotte Hotel Guam for your precious trip.Thank you for taking time out of your busy schedule to write your valuable comments. We will recheck the parts you mentioned one by one and improve the parts that were inconvenient by communicating with the relevant departments.We sincerely apologize for the inconvenience you experienced during your stay and ask for your understanding for the shortcomings.Once again, thank you for visiting Lotte Hotel, and we will do our best to serve you better on your next visit. thank you!

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Beautiful view and beach! Very friendly staff; nice bed and sheets; cold aircon, but a little loud; clean; good room set-up for family - good value. I would return.
Stayed 1 night in Apr 2024

10/10 Excellent

Vincent

Stayed 1 night in Mar 2024

10/10 Excellent

DEBRAKA

Stayed 1 night in Feb 2024

6/10 Okay

Irene

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Reported that the tv sound system was very distorted with very loud noise. Very inconvinent for the playoof games were being play
Stayed 1 night in Jan 2024
Response from Lotte Hotel Guam on 8 Feb 2024
Thank you very much for using Lotte Hotel Guam for your valuable trip.Thank you for your valuable comments while you were busy, and we sincerely apologize for the inconvenience you experienced while using the hotel.We will share any inconveniences you experienced during your stay with the relevant departments for facility inspection.In addition, we will do our best to make sure that the same inconvenience does not recur in the future.If you visit our hotel again, we will do our best to repay you with better service.thank you!

8/10 Good

Jennifer

Stayed 10 nights in Dec 2023

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping and porter staff were all excellent. They very polite and smiled at me...few people do that at our local hotels. I am local. That matters a lot. We also had our Public Health Party on December 9th...excellent! Thank you.
Stayed 2 nights in Dec 2023
Response from Lotte Hotel Guam on 11 Dec 2023
Thank you very much for choosing Lotte Hotel Guam for your precious trip. We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

10/10 Excellent

HEE JUNG

Travelled with family
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view.
Stayed 1 night in Oct 2023

10/10 Excellent

Kyusun

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Mostly, friendly and convenient at the hotel. But, aftermath of typhoon hit Guam show.
Stayed 1 night in Oct 2023
Response from Lotte Hotel Guam on 4 Oct 2023
Thank you very much for choosing Lotte Hotel Guam for your precious trip. We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

8/10 Good

Colasita

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff… nice and convenient for guests
Stayed 2 nights in Sep 2023
Response from Lotte Hotel Guam on 25 Sept 2023
Thank you very much for choosing Lotte Hotel Guam for your precious trip. We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and beautiful views.
Stayed 1 night in Sep 2023
Response from Lotte Hotel Guam on 19 Sept 2023
Thank you very much for choosing Lotte Hotel Guam for your precious trip. We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

8/10 Good

Dongkwan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
beach front access! amazing! kids / baby themed rooms! what i didn't like is how access to the pool and beach is so difficult (can't use the entry on our side of the building and it has no instructions). the rooms were out dated and bugs all over the floors, lighting kept on going out showing signs of wear, shower room seemed like an old massage parlor.
Stayed 3 nights in Sep 2023
Response from Lotte Hotel Guam on 19 Sept 2023
Dear Dongkwan, Thank you for taking the time to leave a review. We sincerely apologize for the inconveniences you had experienced during your stay. Please be assured that your feedback has been shared with the relevant departments and management. Here at LOTTE we are committed to providing the best services and facilities, and it is your feedback that helps us to be better at what we do. Again, we apologize and we hope for another chance to welcome you in the future. Warm regards,

10/10 Excellent

Mirae

Stayed 3 nights in Aug 2023

6/10 Okay

Jolene

Liked: Cleanliness
None
Stayed 1 night in Sep 2023
Response from Lotte Hotel Guam on 5 Sept 2023
Thank you very much for choosing Lotte Hotel Guam for your precious trip. We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

10/10 Excellent

Michael, Yigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, beautiful view
Stayed 1 night in Jul 2023
Response from Lotte Hotel Guam on 21 Aug 2023
Thank you very much for choosing Lotte Hotel Guam for your precious trip. We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

2/10 Terrible

MORINA

Travelled with family
Rooms were hot, we had an event in the ballroom the ac wasn’t working 😡 also area where the food setup the ac wasn’t working.
Stayed 1 night in Jul 2023
Response from Lotte Hotel Guam on 21 Aug 2023
Dear MORINA, Thank you for taking the time to leave a review. We sincerely apologize for the inconveniences you had experienced during your stay. In regards to the air-conditioning issues, please be assured that we have assessed and are continuously making corrections where needed. Unfortunately due to Typhoon Mawar, some areas of the hotel had been heavily affected and our team has worked hard to overcome the issues. We thank you for your kind understanding and hope for another chance to service you again. Warm regards, LOTTE Hotel Guam

10/10 Excellent

Cara

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel so much that I’m writing this review TWICE! We were upgraded to an ocean view room and the wine was set up so nicely AND THE SMELL WAS SO GOOD! Can’t express how much we love this hotel!💙
Stayed 2 nights in Jul 2023
Response from Lotte Hotel Guam on 19 Jul 2023
Thank you for loving our hotel. And thank you very much for choosing Lotte Hotel Guam for your precious trip. We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In good condition considering it's a month after a major typhoon
Stayed 1 night in Jun 2023
Response from Lotte Hotel Guam on 19 Jul 2023
Thank you very much for choosing Lotte Hotel Guam for your precious trip. We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!
Stayed 1 night in Jun 2023
Response from Lotte Hotel Guam on 19 Jul 2023
Thank you very much for choosing Lotte Hotel Guam. We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was under renovation not available. The typoon damaged the poolside but,overall is satisfying
Stayed 1 night in Jun 2023
Response from Lotte Hotel Guam on 20 Jun 2023
We sincerely apologize for the inconvenience about the pool being available.We will do our best to become a hotel that provides more comfortable services based on your valuable comments while you are busy. Thank you once again for sharing the memories of your Guam trip with Lotte Hotel Guam.

6/10 Okay

John Nestler, Barrigada

Liked: Cleanliness
The F&B staff were a little rude when asking for ice. The one by the tower was broken, we were advised to check with the cafe. The hotel failed to mention basic instructions when getting ice.
Stayed 3 nights in Jun 2023
Response from Lotte Guam on 14 Jun 2023
Dear John Nestler, We sincerely apologize for the inconveniences you had experienced during your stay. Please be assured that your feedback has been shared with the relevant departments and management. Here at LOTTE we are committed to providing the best services and facilities, and it is your feedback that helps us to be better at what we do. Again, we apologize and we hope for another chance to welcome you in the future. Warm regards, LOTTE Hotel Guam

10/10 Excellent

Sangdon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the opportunity for the family suite, could have had more seating in the living area and more comfortable seating.
Response from Lotte Guam on 28 Dec 2022
Dear Cheryl, Thank you for staying with us and for taking the time to leave a review. We sincerely appreciate your feedback and hope to see you again in the future. Warm regards, LOTTE Hotel Guam

4/10 Poor

Arvil Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC doesnt keep the room cold enough even after changing the settings, cockroach found in chairs inside the cabana.
Response from Lotte Guam on 21 Dec 2022
Dear Arvil Ann, Thank you for taking the time to leave a review. We sincerely apologize for the inconveniences you had experienced during your stay. Please be assured that your feedback has been shared with the relevant departments and management. Here at LOTTE we are committed to providing the best services and facilities, and it is your feedback that helps us to be better at what we do. Again, we apologize and we hope for another chance to welcome you in the future. Warm regards, LOTTE Hotel Guam

2/10 Terrible

Haerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and subpar (terribly misleading)
The Island wing is terribly run down. The bathroom ceiling was falling apart, furniture was old, vanity sink was cracked, light bulbs in the living room were blinking. Overall I would never call it 4-5 star hotel. It was poorly maintained and the service was very slow. I booked this place because my experience at Lotte hotels at different locations were good. This was seriously misleading. I booked this place because this hotel had VIP access for Hotels.com gold members. The service and room conditions were subpar. The room was old poorly maintained run down. Terrible. I NEVER EVER would stay here at this price. I would have paid more to stay at a better place. I heard The Tower wing is better condition. Their advertisement is Terribly misleading.
Stayed 5 nights in Dec 2022
Response from Lotte Guam on 18 Dec 2022
Dear Haerry, Thank you for taking the time to leave a review. We sincerely apologize for the inconveniences you had experienced during your stay. Please be assured that your feedback has been shared with the relevant departments and management. Here at LOTTE we are committed to providing the best services and facilities, and it is your feedback that helps us to be better at what we do. Again, we apologize and we hope for another chance to welcome you in the future. Warm regards, LOTTE Hotel Guam

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good welcome wine for the VIP access hotel. The quality looks not a cheap one.
Stayed 1 night in Dec 2022
Response from Lotte Guam on 14 Dec 2022
Dear MYOUNGHAN, Thank you for taking the time to leave a review. We sincerely appreciate your feedback and hope to see you again soon. Warm regards, LOTTE Hotel Guam

10/10 Excellent

Barbara, Saipan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk was so helpful, the rooms were clean and the amenities were great. Will definitely come back.
Response from Lotte Guam on 4 Dec 2022
Dear Barbara, Thank you for staying with us and for taking the time to leave a review. We sincerely appreciate your feedback and hope to see you again in the future. Warm regards, LOTTE Hotel Guam

2/10 Terrible

Genesis

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

JOSEPH

Stayed 2 nights in Oct 2022

10/10 Excellent

HuiYun

Stayed 2 nights in Aug 2022
Response from Lotte Guam on 11 Oct 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hakyung

Stayed 3 nights in Aug 2022
Response from Lotte Guam on 12 Oct 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

DONGMIN

Travelled with family
Liked: Staff & service, property conditions & facilities
Bathroom is too old.
Stayed 4 nights in Jun 2022

10/10 Excellent

power

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Lotte Guam on 12 Oct 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more than I hope it would be in a good way. The room and the view were outstanding. Couldn't be any happier.
Stayed 1 night in Mar 2022
Response from Lotte Hotel Guam on 8 Mar 2022
Dear Julian, Thank you for staying with us and for taking the time to leave a review. We appreciate your feedback and hope to welcome you again in the future. Warm regards, LOTTE HOTEL GUAM

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Lotte Guam on 12 Oct 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ginger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The VIEWs
Excellent views!
Stayed 1 night in Mar 2022
Response from Lotte Hotel Guam on 8 Mar 2022
Dear Ginger, Thank you for staying with us and for taking the time to leave a review. We appreciate your feedback and hope to welcome you again in the future. Warm regards, LOTTE HOTEL GUAM

8/10 Good

Hyunji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compare with pictures, more old furnitures had. But it has nice ocean views
Stayed 1 night in Mar 2022
Response from Lotte Guam on 14 Mar 2022
Dear Hyunji, Thank you for staying with us and for taking the time to leave a review. We appreciate your feedback and hope to welcome you again in the future. Warm regards, LOTTE HOTEL GUAM

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Did an overnight transit. Was clean and comfortable. AC's were a little difficult to control. Japanese-style shower was nice. Did not get to enjoy view or amenities as we had to leave early morning for flight. Airport shuttle available but pricey. Hotel deli closed early due to lack of people staying at hotel during these times.
Stayed 1 night in Jan 2022
Response from Lotte Hotel Guam on 26 Jan 2022
Dear Joshua, Thank you for staying with us and for taking the time to leave a review. Your feedback is sincerely appreciated and we hope for another chance to welcome you again in the future. Warm regards, LOTTE HOTEL GUAM

8/10 Good

JHA ANI MERAE

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2022
Response from Lotte Guam on 12 Oct 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Lotte Guam on 12 Oct 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

joji hazel

Stayed 1 night in Dec 2021
Response from Lotte Guam on 12 Oct 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything. I was close to the places I wanted to go to by walking distance.
Stayed 4 nights in Nov 2021
Response from Lotte Hotel Guam on 21 Nov 2021
Dear Rachel, Thank you for staying with us and for taking the time to leave a review. We appreciate your feedback and hope to welcome you again! Warm regards, LOTTE Hotel Guam

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Island escape
Great balcony views and infinity pool.
Stayed 5 nights in Sep 2021
Response from LOTTE Hotel Guam on 12 Oct 2021
Dear Christopher, Thank you for taking the time to leave a review. We appreciate your feedback and are happy to hear you enjoyed our pool facilities and balcony views. Thank you again, and we hope to welcome you in the future. Warm regards, LOTTE Hotel Guam

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh, they could do better for the price
While i was staying in one of the two rooms i purchased that was decent and clean; the others in the other room said it wasn't good. I was told about the carpet being messed up and a bunch of rust in the bathroom. They seemed to have a different experience when i thought all rooms was supposed to be the same. We also didn't have enough cups with all of us together. We all agreed too that hours for different things were stupid. How are you gonna have a pool only open from 2-8pm and on certain days of the week? The other hotel next to us had people all day and night in the pool everyday, and their pool had fancy lights too. Next time i most likely will stay somewhere else bc of these stupid hours and my friends complaining about their room.
Stayed 3 nights in Aug 2021
Response from Lotte Hotel Guam on 17 Aug 2021
Dear Guest, Thank you for staying with us and for taking the time to leave a review. We sincerely apologize for the inconveniences you had experienced. In regards to the condition of the rooms, we carry out normal routine checks to ensure the quality of our rooms. However, the related departments are making the necessary investigations where you had pointed out. In regards to the pool hours, unfortunately, this is related to the negative affects placed on our hotel operations due to COVID-19. We hope for your understanding and wish to welcome you back once our full operations are back in place. Thank you again and we sincerely appreciate your feedback as it will help us to be better at what we do. Warm regards, LOTTE Hotel Guam

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kimberly at the front desk was the best! She saved our stay since the room was not ready for a few hours after we got there. Food was amazing, pool was nice. The jacuzzi was luke warm which shouldn’t be a problem since it’s normally hot out, but during rainy season, warm water is needed.
Stayed 1 night in Jul 2021
Response from LOTTE Hotel Guam on 26 Jul 2021
Dear Guest, Thank you for staying with us and for taking the time to leave a review. Your feedback is important to us as it will help us to be better at what we do. We will be sure to check the temperature of the Jacuzzi to ensure our guests enjoyment. In addition, we will share your kind comments about Kimberly at the Front Desk. Thank you again, and we hope to welcome you back to our hotel. Warm regards, LOTTE Hotel Guam

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water temperature in the shower kept switching from extremely hot to extremely cold and back even though it was set for a certain temperature. The TV in the room wasn’t working. The pool floor was rough and had scrapped our feet. The main pool was closed, it was green but the kids pool was open and the green water from the main pool was still seeping into the kids pool. The hotel policy doesn’t allow outside food into the pool area. The pool bar staff said I could purchase items from their deli in the lobby since the pool bar had limited items. When I had brought drinks down to the pool, the hotel staff had loudly approached me for the items I had bought from their deli in the lobby that other guests were looking. I had to explain to the staff that I was told it was ok to do so since it wasn’t considered outside food as it was purchased from their establishment. He still continued to argue with me until I told him to take it up with the pool bar staff. Everyone else was nice and professional.
Stayed 1 night in Jul 2021
Response from LOTTE Hotel Guam on 25 Jul 2021
Dear 비공개, Thank you for staying with us and for taking the time to leave a review. Please accept our apologies for the inconveniences you had experienced during your stay. Be assured that investigations are on the way in regards to room water temperature, TV issues, pool situation, and service. Routine checks of rooms and facilities are normally done to ensure all are in working order. Your feedback is vital so that we may focus on the areas mentioned to rectify any issues. In regards to your experience with our staff, we will be making the necessary investigations as our standards are to give the best customer service and respect to all our guests. Again, we apologize for the inconveniences you experienced and hope to have another chance to welcome you in the future. Warm regards, LOTTE Hotel Guam

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating especially towards any inconvenience we experienced while there. The only thing that was upsetting was we had this free coupon to use at The Cabane by the pool side but the lifeguard told us we can only use it on weekends. We did not have a chance to use it as we werent staying thru the weekend. As we were checking out, we saw that people were using the Cabane and it wasn't a weekend. That was the only disappointing thing.
Stayed 5 nights in Jul 2021
Response from LOTTE Hotel Guam on 18 Jul 2021
Dear 비공개, Thank you for staying with us and for taking the time to leave a review. We apologize for the inconvenience you experienced in regards to the Cabane. At this time they have reduced operations to weekends only. Your comment will be forwarded to the managing team and investigations will be made to avoid any mishaps in the future. We appreciate your feedback and hope to have another chance to welcome you again. Warm regards, LOTTE Hotel Guam

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet, respectful staff. I will definitely stay here again.
Stayed 1 night in Apr 2021
Response from Lotte Hotel Guam on 12 Apr 2021
Dear Guest, Thank you for staying with us and for taking the time to leave a review. We appreciate your kind feedback and hope to welcome you in the future. Warm regards, LOTTE HOTEL GUAM