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Reviews of Wyndham Garden Guam

3 out of 5
Wyndham Garden Guam
240 Ypao Beach Road, Tamuning

Reviews

6.8
Rating 10 - Excellent. 106 out of 624 reviews" "
Rating 8 - Good. 181 out of 624 reviews" "
Rating 6 - Okay. 187 out of 624 reviews" "
Rating 4 - Poor. 106 out of 624 reviews" "
Rating 2 - Terrible. 44 out of 624 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and has small convenient stores close by.
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff were great. The surrounding area is kind of trashy, but since it's not in Tumon Bay, most areas are like that. The room was modern...had USB charging, a wonderful bathroom, and the room was nice. The space where the couch and table were was a plain gray room. No decorations and the only one outlet. Little things, but I would stay there again. Also, you don't earn Wyndham rewards if you book through Expedia. I stayed 20 days and didn't earn any points. Just FYI.
Stayed 10 nights in Feb 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Hirata

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 3 nights in Dec 2023

10/10 Excellent

Zhujing

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very decent and clean room
Stayed 7 nights in Feb 2024

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Peaceful and quiet area.
Stayed 3 nights in Feb 2024

4/10 Poor

Rafael

Stayed 2 nights in Feb 2024

10/10 Excellent

al

Stayed 2 nights in Feb 2024

2/10 Terrible

James

Business traveller
It took Five days to get the remote working and after the first day I had no hot water.
Stayed 14 nights in Jan 2024

4/10 Poor

Jacquie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
worked well
Stayed 1 night in Jan 2024

10/10 Excellent

Keith, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gregg

Liked: Staff & service
the mattress is very hard. AC works very well. Front desk staff very friendly. Internet very weak. Did see a cockroach coming out of the shower drain.
Stayed 1 night in Dec 2023

6/10 Okay

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with family
Stayed 2 nights in Dec 2023

6/10 Okay

Vilmar

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Hannah-Marie

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Tried calling front desk multiple times, no answer.
Stayed 2 nights in Nov 2023
Response from Belle on 14 Nov 2023
Hafa adai Hannah-Marie,Thank you for your feedback. We apologized for the inconvenience. During this time, we had some challenges with our phone system after the power outages. This issue has been resolved.Again, thank you and we sincerely apologized.

10/10 Excellent

Kaleb, Koror

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff at reception
Stayed 1 night in Nov 2023
Response from Belle on 9 Nov 2023
Hafa adai Kaleb! Thank you for your awesome review! We appreciate you. Hope you consider us again in the near future!

8/10 Good

Kozo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Belle on 9 Nov 2023
Hafa adai Kozo! Thank you for leaving your amazing feedback. We look forward seeing you again on your next trip to Guam!

10/10 Excellent

alice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very helpful and friendly
Stayed 3 nights in Oct 2023
Response from Belle on 9 Nov 2023
Hafa adai Alice! Thank you for your awesome review! We appreciate you. Hope you consider us again in the near future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5
I find it friendly and comfortable, which includes cleanliness, so quite, and respectful.
Stayed 3 nights in Oct 2023
Response from Belle on 9 Nov 2023
Hafa adai! It is always good to hear positive feedback. We are glad to hear that you had a satisfactory stay. We look forward seeing you again at the Wyndham Garden Guam.

6/10 Okay

Nathan

Stayed 1 night in Oct 2023
Response from Belle on 24 Oct 2023
Hafa adai Nathan,Thank you for your feedback. Hope you consider us again in the near future. Take care.

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I've been here a couple times. The rooms got renovated and they look very nice. The staff were very friendly as usual when I checked in. The only I had was I tried calling the front desk to book a taxi for the airport, but my calls were not being received. I tried calling for a couple hours but nothing..This is the first time this has happened in all my stays so I'm not sure if the phones were down or not.
Stayed 1 night in Oct 2023
Response from Belle on 9 Oct 2023
Hafa adai Sharon,Thank you for taking the time to leave your review. Thank you for your loyalty. I will share with the staff your satisfactory stay with us and your kind words. I apologized for the missed calls and taxi requests. We will look into it. We look forward for your next stay with us. Hope to have the opportunity again to welcome you back for another pleasant experience in the near future.

8/10 Good

Shirley

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Shopping at the mall is nearby, easy access to medical services, and quite.
Stayed 3 nights in Oct 2023
Response from Belle on 9 Oct 2023
Hafa adai Shirley,Thank you for taking the time to leave your review.We are glad that you enjoyed the proximity of the malls and medical services from our property. We hope you consider us again in the near future.

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location if you have your own transport... staff very friendly
Stayed 2 nights in Sep 2023
Response from Belle on 6 Oct 2023
Hafa adai Cindy,Thank you for taking the time to leave your review. We are glad to hear you enjoyed your stay with us. We look forward welcoming you back next time.Take care.

6/10 Okay

patrick noel

Liked: Cleanliness, property conditions & facilities, room comfort
Ok Hotel for transiting and business
It was ok they made our room but they did not restock the soap and complimentary water we were. However front desk gave us some when we asked.
Stayed 2 nights in Aug 2023
Response from Belle on 8 Sept 2023
Hafa adai Patrick Noel,Thank you for taking the time leave your feedback. We apologize that your toiletries wasn't restock. We will look into this to better our service to our guests. The Complimentary Welcome bottle water is only upon arrival. The bottled water are available at the front desk should you wish to avail during the rest of your stay with a minimal charge. Again, thank you and we hope you consider us again on your next trip to Guam.

8/10 Good

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful staff. Excellent service
Stayed 1 night in Aug 2023
Response from Belle on 8 Aug 2023
Hafa adai Caroline,Thank you for taking the time to review our hotel. It is our pleasure to know that your stay was overall satisfactory one and you found our location ideal and were impressed with our amicable and helpful staff.We look forward welcoming you back on your next trip to Guam.

10/10 Excellent

Rick

Stayed 1 night in Jul 2023
Response from Belle on 26 Jul 2023
Hafa adai Rick! Thank you for taking the time to leave your review. We are ecstatic of your kind feedback and meeting your expectation. We hope you consider us again in the near future.

10/10 Excellent

Willie

Stayed 1 night in Jul 2023
Response from Belle on 26 Jul 2023
Hafa adai Willie,Thank you for taking the time to review our hotel.It is our pleasure to know that your stay was overall satisfactory.We hope you consider us again in the near future.

6/10 Okay

SallovesJr

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The Hotel needs some upgrade and the AC was not working well so as the mirror lighting. Bright colors and some space for the room would be nice . The mini fridge is very old made such loud noises.
Stayed 2 nights in Jul 2023
Response from Belle on 21 Jul 2023
Hafa adai SallovesJr,Warm greetings and thank you for taking the time to leave your review. I will address your concerns with our management and team so, we may review and improve our services to you. Your feedback is greatly appreciated.

6/10 Okay

Cherlyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean. We got a double room. One bed was a hospital bed that didn't lay completely flat. The water was a little warm, but not hot. The beds were clean but not the softest. It's ok. We just needed a clean place to rest before continuing our travels. The staff was very helpful and accommodating. We appreciate them:)
Stayed 1 night in Jun 2023
Response from Belle on 21 Jul 2023
Hafa adai Cherlyn,Thank you for taking the time to leave your review. We appreciates the items you pointed out and, have shared to our management team to better our services to our valued guests.We are delighted that you were impressed with our helpful staff. We will share your feedback.

6/10 Okay

Hannah-Marie L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For some reason there was a dog in the room next to mine and it barked the entire three days I stayed here. Also, I paid for a queen sized bed and got twin beds instead. According to the front desk, they were fully booked and not able to honor my reservations.
Stayed 3 nights in Jul 2023
Response from Belle on 21 Jul 2023
Hafa adai Hannah-Marie L,Thank you for your time to review our hotel.We are a pet-friendly hotel and accommodates pet. I apologized for the inconvenience during your stay and, if we didn't meet your expectations of having a single bed.We hope you consider us again on your next stay here in Guam.Stay Safe.

10/10 Excellent

Arlana Carmita I

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jun 2023
Response from Belle on 21 Jul 2023
Hafa adai Ariana,Thank you for your feedback! We cant wait to welcome you back on your next stay with us.Stay Safe.

4/10 Poor

Konrad

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Belle on 21 Jul 2023
Hafa adai Konrad,We appreciate you taking the time to leave your review. We hope to hear from you on how we can better serve you.Stay safe.

8/10 Good

HANNAH-MARIE

Business traveller
Liked: Cleanliness, property conditions & facilities
It’s nothing fancy but it’s comfortable and dependable. I like the 3rd floor rooms they are a bit more of an upgrade. Have access to Netflix which is a plus now that we are expecting a typhoon. Bed mattress is weird on the thin side, Wi-Fi drops video calls too frequently, and Front Desk has answered two of my four calls(??) in the past two days but overall the place is my new go-to when passing through Guam. Too bad no restaurant but it’s near by enough to the mall to get to on foot.

10/10 Excellent

MERLE

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in May 2023
Response from Belle on 19 May 2023
Hafa adai Merle,Greetings from Wyndham Garden Guam. We are delighted to hear that you enjoyed your stay, and you were impressed of our friendly staff. We look forward seeing you again in the very near future.

4/10 Poor

Connor

Stayed 27 nights in Mar 2023
Response from Belle on 19 May 2023
Hafa adai Connor,Thank you for taking the time to leave your review. I hope you consider us again so, we can get another opportunity to better serve you. Take care.

8/10 Good

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Belle on 4 May 2023
Hafa adi Ella,Thank you for taking the time to leave your review. We hope you consider us again in the near future!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One night only
The room smelled terrible, the bed was like a sheet of plywood, and the hallways were unswept with dirt, dust, and dead bugs.
Stayed 1 night in Mar 2023
Response from Belle on 4 May 2023
Hafa adai! Thank you for taking the time to share your feedback. Please accept our sincere apology that we did not meet your expectation and, we will definitely look into the matters you have mentioned for service enhancement.We truly regret to note of the experience you had during your stay nd, we hope you will consider giving us another time to welcoming you back in the future.

6/10 Okay

gary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Belle on 4 May 2023
Hafa adai Gary,Thank you for your review. Please consider us again on the near future.

10/10 Excellent

Ignacia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, safe & ride to airport available.
Stayed 1 night in Mar 2023
Response from Jennifer Aguirre on 31 Mar 2023
Hafa Adai Ignacia, Thank you for your recent review on our hotel. We value your feedback and hope to be of service to you in the future. I will be sure to share your comments with my team.

10/10 Excellent

Gregory

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
The staff were friendly and were able to answer questions about local attractions. The room was big and comfortable. Nice location near to shopping and food.
Stayed 2 nights in Jan 2023
Response from Jennifer Aguirre on 30 Jan 2023
Hafa Adai Gregory, Thank you for taking the time to review the hotel on your recent stay with us. I will be sure to share your kind words with my teams. We value your feedback and hope to see you again in the future.

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No bar, no restaurant, no airport shuttle. I chose this hotel because the online description lead me to believe it had all three…NOT! Room was clean, a/c worked and was quiet, staff was great.
Stayed 1 night in Jan 2023
Response from Jennifer Aguirre on 30 Jan 2023
Hafa Adai John, Please accept my sincere apologies for the misinformation that was provided on your online booking. We are currently still working on the renovations of the restaurant. We hope we can resume our shuttle services again in the future. Again, I do apologize for the inconveniences you had experienced.

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed here several years ago and enjoyed it then. Over the past few years, they have made may improvements, but kept the cost of stay very reasonable.
Stayed 1 night in Jan 2023
Response from Jennifer Aguirre on 17 Jan 2023
Hafa Adai Kenneth, Thank you for taking the time to review our hotel and come back to stay with us. We appreciate your feedback on our recent property improvements and we do hope to see you again soon!

8/10 Good

Irine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendy staff
Stayed 1 night in Jan 2023
Response from Belle on 9 Nov 2023
Hafa adai Irine! Thank you for your splendid review! We are happy to hear that you find our staff amiable and warm. We look forward seeing you again on your next trip to Guam.

10/10 Excellent

Leonel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that we were close to popular shopping places as well as the gas station.
Response from Jennifer Aguirre on 29 Dec 2022
Hafa Adai Leonel, Thank you for taking the time to review out hotel on your recent experience with us. I am pleased to hear you found our location convenient to your needs. We hope to be of service to you again!

10/10 Excellent

Johnson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the long walks to get to our room the place was well maintained, clean, and overall a comfortable place to stay. Front desk staff are very helpful and accommodating.
Response from Jennifer Aguirre on 29 Dec 2022
Hafa Adai Johnson, I am pleased to hear you have found our hotel satisfactory to your lodging needs. We do apologize for the long distance to get to your room. I will share your kind comments with our team.

6/10 Okay

Verified traveller

Business traveller
Elevator did not work
Stayed 6 nights in Dec 2022
Response from Jennifer Aguirre on 29 Dec 2022
Hafa Adai, Please accept my sincere apologies for the elevator not in service during your stay. We have addressed this issue and hope to see you again.

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank You.
Response from Jennifer Aguirre on 29 Dec 2022
Hafa Adai Ms. Gloria, You are very welcome and we hope to be of service again soon.

8/10 Good

TERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property clean and freshly renovated, good customer service.
Response from Jennifer Aguirre on 29 Dec 2022
Hafa Adai Terry, Thank you for your feedback. I will share your kind words with our team. We hope to see you again soon!