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"Breakfast staff was very nice and welcoming—they made the visit at this hotel! Great location and easy parking! Decent room and love that we could control the temperature and turn heat off as it was too warm. "

"Although the hotel building and its facilities are a little bit old, the room is very clean and hotel staff are very friendly. It takes about 15 minutes’ walk from New Shirakawa (Shin Shirakawa) Train Station, or you can catch a taxi at about 1000 Yen. There are several restaurants located within five minutes’ walking distance, however, it is relatively far from downtown Shirakawa and Komine Castle."

"The accommodation was pleasant. The staff were very helpful and the onsen was wonderful. The little extras made the stay even better, gift in the fridge, fresh water each day, free ice cream and yakult when using the onsen, the manga library and storing our bags post stay before we caught our train. Only thing to improve was the dark curtains that are dated to help brighten the place."

"Breakfast delicious and staff are friendly."

"Reasonable price. Location is good. There has Coin laundry service. But there is an old building and old designed room. My overall score is good hotel. "

"Great accommodation "

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"The staff was very accomodating, nice room, kaiseki delicious."

"steps away from shin shirakawa bullet train stations and a short walk to aeon mall, 711,, unfortunately i could not get a non smoking room , i hope they ban smoking rooms indefinitely and jus have a designated area , clean airs for all 👍"