2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Clarion Hotel Real Tegucigalpa

4 out of 5
Clarion Hotel Real Tegucigalpa
Col. Alameda Calle Princ. Juan Pablo II, Tegucigalpa, Francisco Morazan

Reviews

8.4

Very good

Rating 10 - Excellent. 477 out of 888 reviews" "
Rating 8 - Good. 229 out of 888 reviews" "
Rating 6 - Okay. 97 out of 888 reviews" "
Rating 4 - Poor. 47 out of 888 reviews" "
Rating 2 - Terrible. 38 out of 888 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Juan Espinosa General Manager on 28 May 2024
Srita Valeria, gracias por su calificación por su reciente estadía con nosotros, estamos muy contentos de saber que disfruto de la misma, esperamos tener la oportunidad de servirle nuevamente.

4/10 Poor

Elena Del Carmen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The reason why I rated 2 stars is because we left our AirPods on the night stand after checking out and we called to notify this and they said they were not there and they never showed up.
Stayed 3 nights in May 2024
Response from Juan Espinosa - General Manager on 16 May 2024
Dear Elena Del Carmen,Thank you for your recent stay with us. We apologize that our response in regards to items that you may have left behind. We have tried to contact you in regards to assisting in helping to locate the item via the Find My feature. Our top priority is assuring your satisfaction and well follow up with you in this matter.Kindest regards,

10/10 Excellent

Shajena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great and affordable stay for our family. We loved that there was a pool, continental breakfast, and great dining options nearby. We would definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Juan Espinosa | General Manager on 16 May 2024
Dear Shajena,Thank your for taking the time to leave such a great review. It was a pleasure to host your stay and were glad to know that you enjoy every service and amenity. We hope to see you soon again.

10/10 Excellent

Iris

Stayed 3 nights in Apr 2024
Response from Juan Espinosa General Manager on 28 May 2024
Srita Iris, gracias por habernos seleccionado para su reciente estadía, nos complace saber que disfruto mucho de ella, esperamos tener la oportunidad de servirle nuevamente.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 4 nights in Apr 2024
Response from Juan Espinosa general manager on 7 May 2024
Srita Martha gracias por haberse hospedado con nosotros , estamos muy contentos de saber que su estadía fue placentera, esperamos tener la oportunidad de servirle nuevamente

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Juan Espinosa General Manager on 7 May 2024
Srita Gina gracias por la oportunidad de poder servirle, estamos contentos de saber que disfruto de su estadía, esperamos tener la oportunidad de servirle nuevamente

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 1 night in Apr 2024
Response from Juan Espinosa | General Manager on 22 Apr 2024
Estimado Hector,Gracias por su reciente estadía y por tomarse el tiempo de llenar esta reseña. Nos alegra mucho saber que su experiencia fue de su agrado. Le esperamos pronto.

2/10 Terrible

Eddy

Disliked: Cleanliness, staff & service, property conditions & facilities
Sucks on check in. Security, parking guys, food, everything sucks
Stayed 1 night in Apr 2024
Response from Juan Espinosa General Manager on 22 Apr 2024
Mr. Eddy, thank you gave us the opportunity to serve you we apologize for all the inconveniences, we will take care to improve our service.

4/10 Poor

BERNAL ALBERTO, San jose

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel has a nice property, but service has worsened over the years, the Restaurant quality is poor both in service and food quality. The water is not safe for drinking or tooth cleaning. The security staffers are not polite and manage the customer relations in bad manner, specifically the one in charge of the pool/restaurant area. Ana in front desk in a complete exception as well as Rosa in housekeeping
Stayed 5 nights in Apr 2024
Response from Juan Espinosa General Manager on 9 Apr 2024
Mr Bernal, thank for your recent stay with us, we really appreciate your feedback, we will take care about everything to improve our service, we are really sorry for all the inconveniences, we hope to have the opportunity to serve you again

6/10 Okay

Geovani

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Bathroom was bad, pillows are old beds are old. better mattresses wud be better.
Stayed 1 night in Apr 2024
Response from Juan Espinosa | General Manager on 5 Apr 2024
Dear Geovani,Thank you for your recent stay. We greatly apologize for the inconveniences you encountered during your stay. Our purpose is to provide you and all guests with excellence in service and experience. We will provide this information with our staff to make the necessary adjusts to improve your next stay.

6/10 Okay

alejandro, Spring Hill

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The was issue with hot water, had to come twice to front desk and ask what’s going wrong, pool full from outsiders, they rent pool area and guess can not enjoy the pool, phone at my room not working, hear dryer defected, they just set one bottle of water for two persons.
Stayed 2 nights in Mar 2024
Response from Juan Espinosa General Manager on 4 Apr 2024
Dear Alejandro thank you for your recent stay with us, we will take care about all your feedback, we hope to have the opportunity to serve you again.

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Mar 2024
Response from Juan Espinosa - General Manager on 25 Mar 2024
Dear Angelo, thank you for your preference and for taking the time to leave a review. We greatly appreciate your perfect rating. We hope to see you again.

10/10 Excellent

CARLOS ROBERTO, Bronx

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias por el servicio que prestan. Personas muy amables y resuelven los problemas que uno puede tener.
Stayed 6 nights in Mar 2024
Response from Juan Espinosa | General Manager on 22 Mar 2024
CARLOS ROBERTO, Gracias por tomarse el tiempo de llenar esta encuesta. Nos alegra inmensamente saber que su estadía fue de su agrado. Esperamos poder servirle nuevamente en un futuro no tan lejano.

8/10 Good

Jaime

Business traveller
Liked: Staff & service, amenities
Property is a little outdated and need renovations
Stayed 6 nights in Feb 2024
Response from Juan Espinosa - General Manager on 18 Mar 2024
Dear Jaime,Thank you for taking the time to leave a review about your stay. We greatly appreciate your feedback regarding your experience. We hope to see you soon again.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean. Nice restaurants.
Stayed 2 nights in Mar 2024
Response from Juan Espinosa - General Manager on 14 Mar 2024
Dear April,Thank you for your recent stay and for leaving a splendid review. Were joyful to learn that you had a pleasant experience. We hope to see you soon again.

10/10 Excellent

Victor, DORAL

Stayed 2 nights in Feb 2024
Response from Juan Espinosa - General Manager on 13 Mar 2024
Dear Victor,Thank you for your recent stay and for taking the time to leave a review. Were glad to know that your stay was pleasant. We hope to see you soon again.Kindest regards,

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Juan Espinosa - General Manager on 7 Mar 2024
Estimado Allan, Gracias por su reciente estadía. Le agradecemos por su reciente estadía. Nos alegra mucho recibir su encuesta con calificación de excelencia. Le esperamos muy pronto.Saludos cordiales,

10/10 Excellent

Arnoldo

Stayed 2 nights in Mar 2024
Response from Juan Espinosa - General Manager on 25 Mar 2024
Dear Arnold, thank you for your preference and for taking the time to leave a review. We greatly appreciate your perfect rating. We hope to see you again.

6/10 Okay

Victor S

Someone left a package for me and they didn’t gave me to me… and was a very important envelope and they keep it for themselves
Stayed 4 nights in Feb 2024
Response from Juan Espinosa General Manager on 2 Mar 2024
Mr Victor, we want to thank you for choosing us as your hotel for your recent stay at Tegucigalpa, according with our files the envelope were received at 3pm and you check out was 8 am, we were unable to give to you, please let us knows how we can find a way to sent this envelope to your address. best regards

6/10 Okay

Miguel

Business traveller
Disliked: Property conditions & facilities
I had a no land line or cable throughout my stay. I reported this issue at least 4 times.
Stayed 2 nights in Feb 2024
Response from Juan Espinosa - General Manager on 24 Feb 2024
Estimado Miguel,Gracias por su reciente estadía y por tomar el tiempo de llenar esta reseña. Lamentamos mucho el inconveniente que tuvo en su habitación y por la falta de seguimiento ante su solicitud. Estaremos haciendo las correcciones necesarias para evitar que se repita esto en el futuro. Esperamos nos permita una segunda oportunidad para demostrarle el servicio que el Clarion da a sus huéspedes. Saludos cordiales,

6/10 Okay

Keandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was fine the bathrooms didnt match the elegence
Stayed 2 nights in Feb 2024
Response from Juan Espinosa - General Manager on 21 Feb 2024
Dear Keandra,Thank you for your recent stay and for taking the time to fill out a review. We appreciate your honest feedback in regards to the hotel design.

8/10 Good

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nicestaff members attitude
Stayed 1 night in Feb 2024
Response from Juan Espinosa - General Manager on 21 Feb 2024
Dear Ramon,Thank you for your recent stay. We are ecstatic to know that our staff is delivering excellent service. We hope to see you soon again.Kindest regards,

8/10 Good

Mario

Business traveller
Liked: Staff & service
I didn’t no like the smell in the room.
Stayed 1 night in Feb 2024
Response from Juan Espinosa - General Manager on 21 Feb 2024
Dear Mario,Thank you for your recent stay. We appreciate your honest feedback in regards to your room experience. We have taken this up with our maintenance department in order to correct this issue. We hope to see you soon again to improve your next stay.Kindest regards,

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
A great location, clean, good customer services and a fun place to stay
Stayed 2 nights in Jan 2024
Response from Juan Espinosa General Manager on 27 Jan 2024
Dear Rosa thank you for your recent stay with us we are glad to know that you enjoy your stay and the service of our staff

6/10 Okay

James

Travelled with family and small children
Disliked: Staff & service, amenities
The stay was great, and as per my review it was an average stay. The beds are great. But the hotel needs a renovation fast. Also need to up the ante on the staff. Kitchen as well very slow. Waited one night over 1hr for a pasta and nachos.
Stayed 4 nights in Jan 2024
Response from Juan Espinosa General Manager on 5 Feb 2024
Mr. James, we want to thank you for your recent stay with us, and thank you for your feedback we will take care about our service at the restaurant and kitchen. We hope to have the opportunity to serve you again.

4/10 Poor

Elvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service at restaurant wait almost one hour to be service. Not good
Stayed 2 nights in Dec 2023
Response from Juan Espinosa General Manager on 7 Jan 2024
Dear Elvin thank you for your recent stay with us, we are really sorry about the inconveniences at restaurants, we will take care to improve our service, we hope to have the opportunity to serve you again

6/10 Okay

Stefano

Stayed 1 night in Dec 2023
Response from Juan Espinosa General Manager on 5 Feb 2024
Se. Stefano, gracias por haberse hospedado con nosotros, hemos notado que su calificación no a Sido satisfactoria, nos gustaría conocer más de su experiencia, quedamos atentos.

10/10 Excellent

Raul

Stayed 1 night in Dec 2023
Response from Juan Espinosa General Manager on 5 Feb 2024
Se. Raul, fue un gusto haberle tenido en casa, muchas gracias por su calificación, le esperamos pronto.

6/10 Okay

Scott

Stayed 4 nights in Dec 2023
Response from Juan Espinosa General Manager on 25 Dec 2023
Sr. Scott, en primera instancia deseamos agradecer se haya hospedado con nosotros, nos gustaría conocer a profundidad lo sucedido en su estancia para intentar mejorar. Esperamos tener la oportunidad de servirle nuevamente.

4/10 Poor

MAURIZIO

Stayed 1 night in Dec 2023
Response from Juan Espinosa General Manager on 25 Dec 2023
Sr. Maurizio, deseamos primero agradecer la preferencia de hospedarse con nosotros, hemos notado que su calificación no fue la mejor, nos gustaría conocer un poco mas sobre la experiencia para intentar mejorar.

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Juan Espinosa General Manager on 25 Dec 2023
Srita Carol, agradecemos por habernos seleccionado en su reciente visita a la bella ciudad de Tegucigalpa, estamos contentos en saber que disfruto de la estadía, le esperamos nuevamente.

10/10 Excellent

Elvin

Stayed 1 night in Dec 2023
Response from Juan Espinosa General Manager on 25 Dec 2023
Sr. Elvin, gracias por haberse hospedado con nosotros, nos complace saber que disfruto su estadía, esperamos tener la oportunidad de servirle nuevamente.

10/10 Excellent

AURORA, Pasadena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back again
Stayed 2 nights in Nov 2023
Response from Juan Espinosa General Manager on 25 Dec 2023
Dear Aurora thank you for your recent stay with us, we are glad to know that you enjoy your stay, we hope to have the opportunity to serve you again

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place.
Stayed 4 nights in Nov 2023
Response from Juan Espinosa General Manager on 8 Dec 2023
Dear Josue thank you for make your reservation with us, we are glad to know that you enjoy your stay, we hope to have the opportunity to serve you again

10/10 Excellent

Randall, Colorado Springs

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Juan Espinosa General Manager on 8 Dec 2023
Me Randall thank you for make your reservation with us, we are glad to know that you enjoy your stay we hope to have the opportunity to serve you again

6/10 Okay

Roberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location and proximity to several places I did not like the lack of acoustic control in the rooms (you could hear everything in the halls) and the noise in the pool area.
Stayed 2 nights in Dec 2023
Response from Juan Espinosa General Manager on 8 Dec 2023
Dear Roberto thank you for make your reservation with us, we really appreciate your feedback about the noise, we hope to have the opportunity to serve you again and give you a room to the other side of the building and you can have a better sleep time.

6/10 Okay

MARCELA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Juan Espinosa General Manager on 5 Dec 2023
Srita Marcela gracias por habernos seleccionado en su reciente estadía , nos complace saber que el personal fue amable, estamos a su disposición y le esperls nuevamente

10/10 Excellent

fuad

Stayed 1 night in Dec 2023
Response from Juan Espinosa General Manager on 25 Dec 2023
Sr. Fuad, gracias por habernos seleccionado para su reciente estadía, nos complace saber que disfruto de su estadía esperamos tener la oportunidad de servirle nuevamente.

10/10 Excellent

Irving

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all employees! Very close to all the important things to do in Tegucigalpa. Great food in the 4 seasons restaurant.
Stayed 5 nights in Nov 2023
Response from Juan Espinosa General Manager on 4 Dec 2023
Mr. Irving than you for your recent stay with us , we are really happy to know that you enjoy been with us. We hope to have the opportunity to serve you again

8/10 Good

Jose, Orlando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service could be better. Staff is not friendly, sometimes are rude.
Stayed 2 nights in Nov 2023
Response from Juan Espinosa General Manager on 4 Dec 2023
Dear José thank you for make your reservation with us, we really sorry about the staff behavior, we will try to improve our service, we hope to have the opportunity to serve you again and give you a better assistance.

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Juan Espinosa General Manager on 25 Dec 2023
Sra Irma. nos gustaría comenzar agradeciendo nos haya dado la oportunidad de servirle, estamos complacidos en saber que disfruto de su estadía, le esperamos nuevamente

10/10 Excellent

Kathya

Liked: Amenities
Super clean and safe. Staff is the best!
Stayed 3 nights in Nov 2023
Response from Juan Espinosa General Manager on 4 Dec 2023
Miss Kathya thank you for your recent visit, we are glad to know that you enjoy your stay, we hope to have the opportunity to serve you again.

8/10 Good

MELVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Juan Espinosa General Manager on 4 Dec 2023
Sr. Melvin gracias por haber reservado con nosotros, nos complace saber que disfruto de su estadía esperamos tener la oportunidad de servirle nuevamente

10/10 Excellent

Ovidio

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Juan Espinosa | General Manager on 16 Nov 2023
Señor Ovidio,Gracias por su reciente estadía en esta, su casa. Fue un placer recibirle en está, su casa. Agradecemos el tiempo que tomo para dejarnos una reseña de excelencia, le esperamos pronto en un futuro no tan lejano.Saludos cordiales,

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fantastic in terms of cleanliness, decor, amenities and staff. Major downside is that there is a nightclub downstairs and on 2 nights we were woken up at 4am by partygoers coming back in... slamming doors and talking loudly etc. Traffic noise is also pretty bad and walls are thin between rooms. Bed and pillows could also be softer (staff couldnt give us a replacement).
Stayed 4 nights in Nov 2023
Response from Juan Espinosa | General Manager on 16 Nov 2023
Dear Stephanie,Thank you for your recent visit. We are pleased to know that you have received top-notch service and attention from all of our staff. we greatly appreciate your feedback regarding your complete experience and well share with our staff to make the necessary corrections to the issues that exist within our reach. We thank you for taking the time to write this review and hope to have you back in the near future.Kind regards,

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Nov 2023
Response from Juan Espinosa | General Manager on 16 Nov 2023
Dear ERICK,Thank you for your 5 star rating. It was a pleasure to receive your visit and we hope to see you soon again!

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice
Stayed 1 night in Nov 2023
Response from Juan Espinosa | General Manager on 16 Nov 2023
Dear ERICK,Thank you for recent stay and also we greatly appreciate your perfect review. We are always happy to receive great feedback from our guests.Kindest regards,

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Juan Espinosa | General Manager on 16 Nov 2023
Dear Owen,Thank you for leaving a perfect review. We are ecstatic to know that your stay was to your liking. We hope to see you soon again!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I found the parking area to be very tight, but the personnel are very helpful and patient getting us into parking spots. The drain system in the room was absolutely slow and backed up, I filled the sink while I was shaving and got water all over the floor from the shower curtain not working as it should. I couldn’t turn the air conditioning down either, it was always warm in the room and didn’t need all the blankets to say the least. All of the employees were exceptional!!!
Stayed 1 night in Nov 2023
Response from Juan Espinosa | General Manager on 16 Nov 2023
Dear Brian,Thank you for taking the time to leave this wonderful review. We are happy to know that our staff was stupendous and we will be sharing your feedback with our staff to make the necessary corrections to further improve our guests experience.Kindest regards,

10/10 Excellent

Victor, DORAL

Stayed 2 nights in Oct 2023
Response from Juan Espinosa | General Manager on 16 Nov 2023
Sr. Victor,Gracias por su reciente estadía, nos alegra saber que su estadía fue de su agrado. Le esperamos pronto.Saludos cordiales,