Telchac Puerto hotels from HK$331

"The hotel is incredibly outdated & the rooms desperately need a renovation. I had no hot water! And when I unplugged my phone charger the entire outlet pulled out of the wall "

"pool is very small and water isn't that clear and inviting"

"This place is so unique and beautiful but there were also so many small annoyances. Our rating reflects the disparity between our expectations booking a boutique resort that touts offering a luxury experience (at a much higher than average price point for the area) and the actual experience we had. Pros: The grounds are beautiful and appear as shown in the photos. The staff is polite, friendly, and attentive. The theming of the resort is unique with elements including the rooms themselves designed to mimic bird’s nests as also reflected in the name of the restaurant (Nido is nest in Spanish), and the naming of each room after a local bird. K’u also means nest in the Mayan language. The design blends nicely into the local environment. The food that we had from the restaurant was good with the chef and kitchen staff at dinner doing a particularly good job with the food and presentation. The cleanliness of the rooms and facilities was generally very good with exceptions noted below. Cons: Here we will itemize our long list of small annoyances. Extra costs: There is a “no external food or drink” policy at the resort. Onsite food and drink costs that were considerably higher than average. The drinks in particular were expensive. If you bring outside alcohol the resort charges a $500 peso uncorking fee to have it on property. It should also be noted that my husband’s coffee was consistently brought to him at room temperature. This menu item was listed at almost $7.00 CA"

"Truly delightful stay. Comfortable and stylish accommodation, extraordinary terrain with historical buildings full of artistic and vintage artifacts. Secluded yet safe. with the most friendly and accommodating staff. Excellent food in the onsite restaurant. Great for walking around, where birds, iguanas and even monkeys can be spotted. Impressive seiba trees. Artisan pottery souvenirs can be purchased directly from the artist. "

"Room was clean. Staff was friendly. Make sure you bring lots of insect spray and you must have a vehicle. There are no dishes, coffee maker or utensils in the room but the restaurant is amazing! Thanks to Manuel!"

"Friendliness of property manager "

"This property is very nice, the bedrooms are beautiful and the pool area lovely and very clean all round. We found there wasn’t much to do/see compared to other hacienda properties we’ve been to. No complaints on food or staff either, food was very good and excellent service staff. Just not a place we would return to for the price it costs. "

"The property was not as it shows online. The resort was totally empty except for us. The security guard checked us in. Although they were empty, they put us on the fourth floor with no elevator. The staff that we did see over our stay were incredibly helpful and accommodating. The restaurant wasn’t open and the pools were not clean. Maybe it was off season, I don’t know. The staff is the only redeeming factor."

"The house and artwork were beautiful.The bedrooms were very spacious and comfortable. We were two families and the kids really enjoyed the pool. The pool no longer has a fence around it and many of the rooms have been upgraded since the photos in this listing. There are no longer bunkbeds which was a disappointment for the kids. If you want to go on beach walks or runs, beware of stray dogs. We hired cooks which was amazing, but the cookware in the house was in really bad shape and had Teflon peeling off, which is disappointing. We were not able to sleep in the master bedroom as the wind made the glass slider rattle so loud you couldn’t sleep. We were here during March which is a windy time of year. I would definitely stay here again, but the place would be a lot more comfortable with some basic improvements. "