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Dear Guest,Thank you for choosing Bahía del Duque. It is a pleasure to know that you had a great time with us.Looking forward to welcoming you back soon.Kind regards,
The property and staff were all 5 ⭐️. The choice of restaurants, spa, live entertainment (included), beach, shopping, the pools, AND an observatory on the grounds make this an excellent choice for couples, families with young children or teenagers, and “golden years” travelers. Highly recommended!
Michael
Stayed 7 nights in Feb 2024
Response from Hotel Management on 7 Mar 2024
Dear guest,Thank you for sharing your comments about your stay at Bahía del Duque.We are delighted to read that you had a great stay with us and you were able to enjoy the different restaurants, spa, entertainment, beach and our observatory.It will be a pleasure to welcome you back in the future.Kind regards
Beautiful hotel. Very friendly helpful staff.Excellent choice of dining and fantastic breakfasts
Brian
Stayed 7 nights in Feb 2024
Response from Hotel Management on 12 Feb 2024
Dear guest,Thank you for choosing Hotel Bahía del Duque.It is a pleasure to know that you enjoyed the different thematic restaurants and the fantastic buffet.It will be a pleasure to welcome you back.Kind regards,
Great position by coastal promenade. Relaxing breakfast room. Good range of activities
Simon
Stayed 7 nights in Jan 2024
Response from Hotel Management on 6 Feb 2024
Dear guest,Thank you for taking the time to share your impressions about your recent stay at Bahía del Duque.We are delighted to read that you enjoyed our privileged location, facilities and services.Looking forward to welcoming you back soon.Kind regards,
10/10 Excellent
david
26 Jan 2024
david
Stayed 7 nights in Jan 2024
Response from Hotel Management on 20 Mar 2024
Dear client,Thank you very much for your kind feedback.Looking forward to welcoming you back.Kind regards,
Beautiful hotel. We were upgraded to a junior suite .
Great location walking distance to local restaurants.
Immaculately clean.
Staff exceptional, from the welcome by reception ( Patrick ) to all other staff.
A little dated in areas eg having to carry a safe key but all adds to the old school charm
Adele
Stayed 3 nights in Jan 2024
Response from Hotel Management on 6 Feb 2024
Dear Guest,Thank you for choosing the Hotel Bahía del Duque for your holidays in Tenerife.It is a pleasure to read that you had a great time with us and we look forward to welcoming you back in the near future.Kind regards,
Estimado cliente,Gracias por haber elegido el Hotel Bahía del Duque y por compartir su valoración.Lamentamos saber que su satisfacción no ha sido plena y le pedimos disculpas por ello. Le agradeceríamos nos hiciera llegar sus comentarios con el fin de seguir mejorando nuestra atención y servicios.Esperando que nos de una nueva oportunidad en el futuro, le enviamos un cordial saludo.
Amazing staff - never can do enough for you . Beautiful pools and gardens . Delicious breakfast .
Caron
Stayed 7 nights in Sep 2023
Response from Hotel Management on 22 Sept 2023
Dear Guest,Thank you for choosing the Hotel Bahía del Duque and for taking the time to post your review.It is a pleasure to know that you enjoyed our services and facilities as well as the delicious breakfast.It will be a pleasure to welcome you back in the future.Kind regards,Hotel Management
Wonderful and distinctive property with very, very friendly / helpful staff. Whilst the property has many amenities on offer, it is not too far a walk to outside establishments. The Playa del Duque south beach is right outside the hotel's lower entrance.
R
Stayed 1 night in Sep 2023
Response from Hotel Management on 22 Sept 2023
Dear Guest,Thank you for choosing the Hotel Bahía del Duque for your stay in Tenerife.It is great to know that you had a great time here and enjoyed our privilege location just in front of Playa del Duque beach with a lovely promenade. We hope to have the pleasure of welcoming you back in the future. Kind regards,Hotel Management
A resort full of options, whether you want quiet spa treatments, lounge areas, dining options, a gym workout or entertainment. So many staff that you’ll never have to wait or search out what you need.
Michael
Stayed 7 nights in Aug 2023
Response from Hotel Management on 22 Sept 2023
Dear Guest,Thank you for choosing the Bahía del Duque Hotel.As you say, the hotel offers a wide variety of services, multiple facilities and a staff dedicated to offering clients everything they need to enjoy a few days of relax and disconnection.We hope you return soon.Kind regards,Hotel Management
A fabulous hotel and a must stay when visiting Tenerife. It is the best by a country mile compared to others on the island in my opinion.
Friendly staff, excellent service, beautiful architecture and a place I will keep in my heart for ever.
Jason
Stayed 1 night in Aug 2023
Response from Hotel Management on 4 Oct 2023
Dear Guest,Thank you for sharing your comments about Hotel Bahía del Duque.We feel overwhelmed by your kind words of which we feel very proud.We all look forward to welcoming you back.Kind regards,Hotel Management
Simply the best!
Beautifully landscaped grounds, impressive architecture and great service, a must stay when visiting Tenerife. There is nowhere better in my opinion. 10 out of 10.
Thank you for another fabulous stay!
As a frequent traveler, I must say that I was thoroughly impressed with the level of service I received. The staff went above and beyond to accommodate all of my requests, and did so without any hesitation. Their willingness to go the extra mile truly exceeded my expectations.
Two issues need fixing: the rooms’ air conditioning system were noisy and did not cool properly and the room service food was mediocre.
The total experience of staying at the Bahia del Duque was amazing from start to finish. It’s the most beautiful place and the staff are just the best. Can’t wait to return.
Bahia Del Duque and Casa Ducales. I don’t usually do this but I wanted to congratulate the hotel on an excellent holiday and incredible staff. My partner and I are very well travelled. And I have spent 30 years working in the travel industry in various roles. My family and I are not easily pleased and although we travel on holiday 4 to 5 times a year we always go somewhere different. Except for an annual trip to the same hotel in Barbados, we never visit the same hotel twice. After 7 nights we all agreed the hotel and holiday ticked all the boxes for all 3 of us. The hotel should be extremely proud of all their staff. Andrea, Victoria and Ismael and the waiter (sorry I didn’t get his name) at Casa Ducales were incredible.
We had a little problem on arrival as we didn’t like our room. This was easily resolved by very efficient staff.
Great touches at casa ducales. Especially the complimentary drinks and canapés in reception and extra touches in room.
Downside. It’s a shame not all pools are heated (only 1) but from an eco viewpoint this is ok. Disappointed paddle and tennis not included at casa ducales as we played daily but a minor point. Food at beach club and Kensei incredible. Staff, cleanliness, ground and location can’t be beaten.
Thank you.
Dawn
Sent from my iPhone
A fabulous hotel which is aesthetically pleasing and a must stay when visiting Tenerife. Offering a range of swimming pools, excellent friendly service and good quality restaurants at a reasonable price.
I must say, this is my favourite hotel which I have visited many many times and in my opinion, the Best hotel in the Canary Islands and Spain.
Amazing!
This is a beautiful family friendly property. They have many restaurants to choose from along with plenty of other restaurants within walking distance. There is so much to offer in the area within walking distance. It is located in a beautiful upscale neighborhood and only a 10 minute drive from the bustling Playa de Las Americas. Some of the rooms could use an update, but they are clean. I believe the hotel is beginning renovations soon, so hopefully they are planning to update these rooms. The staff is lovely and very accommodating. I highly recommend this hotel if you are planning a trip to Tenerife.
Bahia del Duque is in a fantastic location in Tenerife and is made up of a series of unique buildings and landscaping. This makes it a great place for walks, both in and out of the hotel grounds. It has a variety of restaurants, all with great food. We found the service mostly great, but on some occasions a little disappointing for a five start hotel. Randomly something would not be cleaned in the room or drinks would not be restocked. Restaurant service was sometimes lacking attention during the evening meals. Staff going about their duties would shout to each other along the corridors, making it not quite the peaceful trip I was hoping for. Three times different staff knocked then immediately entered our room, rather than waiting for a response. These are all small details that we did not feel were worth complaining over and they are arguably about expectations. I would have mentioned them if asked for feedback on checkout but I was not asked.
Weather/ outdoor areas and gardens/ pools/ spa/ gym/ my room all lovely. Outdoor staff particularly attentive.
Restaurants very average. Bright lighting, battery operated candles and missing ambience with pleasant food. Service not quite there. Brasserie much lauded in the literature was a disappointment. There are better restaurants outside the complex. Staff in general in most areas were very friendly and helpful. Our maids went above and beyond and seemed to be working so hard for everyone. Lovely reception staff. Evening cabaret/ entertainment acts were very unsophisticated for the audience present. I cringed at the rubbish they presented us with. However the singers in the piano bar were mostly good and we loved dancing there. Overall a beautiful building in lovely grounds. Nearby amongst others the Mirador coast side restaurant fulfilled the better food and alternative entertainment to a much higher standard. So it’s worth it for the beautiful setting but be prepared to look elsewhere for evening fun.
The experience was similar to a good hotel in Las Vegas: good at everything but exceptional at nothing.
Savvas
Stayed 5 nights in Oct 2022
8/10 Good
KIERAN
Travelled with partner
22 Oct 2022
Liked: Cleanliness, staff & service, amenities
You really need to tie properties into giving a room upgrade for gold status - haven’t received it in my last 2 trips.
KIERAN
Stayed 4 nights in Oct 2022
6/10 Okay
philip
Travelled with group
6 Oct 2022
Liked: Cleanliness, staff & service
The hotel is a bit tired and the rooms could do with upgrading. We eat in the Hacienda restaurant which was
terrible. The fajitas were definitely not sizzling, luke warm
and tasteless. Did not bother with any other hotel restaurant after that. The breakfasts were Ok, but no better than most other hotels we have stayed in Tenerife.
Drinks were expensive which one would expect for a 5 star
hotel which this hotel is not. We only watched a couple of shows which were amateur. The pools don"t open until
10am which annoyed are friends who liked an early morning swim. Would not go back
Stunning hotel with beautiful gardens and landscaped pools. Outstanding restaurants serving a variety of cuisines to an impressively high standard. Staff are genuinely friendly and very helpful. Particularly appreciated the option to have breakfast served to the room.