Lexington The Candy Factory Hotels

"Z"

"We emjoyed our stay. Hotel was conveniently located, front desk staff was friendly and helpful, and the hotel is clean and well maintained. Our beds were comfortable and the sheets/pillows/towels were good quality, which sometimes isn’t the case in older hotels like this. Knocked off one star because of mildew on our shower walls which should have been addressed but otherwise our room and the hotel itself felt very clean."

"I don’t usually do reviews but this was enough and I give these reviews because of what I had a reservation for and what I actually got for the weekend was not what was in the confirmation. I was suppose to get a superior room with two queen beds, which were actually two full size beds, a mini refrigerator with a microwave, just a refrigerator, multiple stains that could have been cleaned up on the carpet, sticky surfaces, no pool towels, I asked for some and the associate had a blank stair on their face and said let me see if I could find some, 2 mini size pillows on full size beds which should have been queen size beds, the furniture had like a chopped up appearance to it as well. The reason we did not find another place was we had kids and one was sick and we were tired of traveling and figuring rooms out and wanted our sick child to rest finally from the long road trip. This will be the last time with this hotel chain. "

"Terrible "

"It’s typically understood that budget lodgings will not have certain amenities and luxuries available at other hotels. However, this was simply a disgraceful representation of affordable accommodations. The state of the room, was far below acceptable based on what was advertised in their photos. In addition to the devastated state of the room, the overwhelming smell of cleaning products, there was no sense of safety anywhere on the facility grounds. The stench of smoke wafting through the halls, the stained walls and unsanitary state of the stairwells was another mark against this location. In my room I found mold on the bathroom tiles, black and pink mold in the grout , around the toilet, buildup on the shower head. Leak stains in the ceiling that were never addressed and the stained linens on the bed further encouraged me to relinquish my keycard and find another place to stay. Management did not even TRY to offer a remedy to my qualms. They simply checked me out, 15 min after checking in, without question and kept the fee. No sense of pride in their facility or customer experience which is the most disgraceful part of this ordeal. I would not recommend this Location at all."

"Great house! Beautiful setting, perfect spot for the dogs and our family! Everything was so clean and well appointed! Thank you and we hope to be back! "

"Very nice place to stay. Nice clean rooms and common areas. Easy access to shopping and restaurants."

"When I went to check in the man at the front desk, heavyset white guy had clearly an attitude. He did not want to greet me and when he checked me in, he like shoed me away with his hands like get out of here. Very rude off putting. Some other staff left some of the cleaning supplies in the room other than that everything else seem to be clean in order."

"I checked in and enterered my room to the immediate smell of mold. I walked in the bathroom and there was visible black mold all above the bathtub. The front desk was very kind in understanding my need for a refund. Management seemed conserened. The lobby was stuffy and hot, turn the air on and there might not be mold."