Baños de Agua Santa The Tree House Hotels

"It was like visiting a family in a beautiful camp, close to all the famous activities such as La Casa del Árbol. "

"Amazing staff and very clean facilities."

"Excelente! Nice hotel and restaurant. "

"The property is very well kept and the staff is very cordial. I will definitely stay here again. "

"This hotel is clean and comfortable, centrally located, is good value for money, and is beautifully decorated. Trips out can be arranged from the hotel and the owners Carl and Priscilla are very friendly, helpful, and informative. I would certainly stay here again if I was in the area"

"The staff were very friendly and helpful. The property was well-maintained and our room was well-kept. The hotel is in a great location, close to all activities. "

"Friendly staff, well located and very clean."

"Our host was very nice, helpful, and knowledgeable about the area. Breakfast was great!"

"It’s a nice place for the price and staff is very very helpful "

"Great location!"

"I have stayed here twice. It’s a nice, comfortable room close to downtown but far enough from the loudest part of the area. Very safe location, I was able to walk around late at night without worries. The best part was the excellent service from the front desk staff. Extremely accommodating person at the front desk who was very responsive to our needs and gave a personalized experience. I have managed hospitality and travelled extensively and this stay I received some of the best service...

"Room was clean, friendly staff and comfy beds we enjoyed our stay..."

"Great place to stay close to everything and nice breakfast buffet for kids also "

"Very comfortable and my room was clean, shower hot, central location was great and staff lovely "

"This is a little gem right in the heart of Baños. Very quaint, very reasonable price, excellent friendly staff"

"Location is really good if you don’t mind not having pool and other amenities. "

"These people ghosted me. Booked 24 hours before stay. I showed up and they never answered the phone or my messages. There is no front desk or reception area. I think this place is a scam. Once the customer service agent from hotels.com managed to get them on the phone. They said they didn’t speak English and after that they never answered the phone again. This place should not even be listed and travelers should stay away. "

"It was terrible because they did not honor my reservation and there was no room. They did not even let me in. I had to find another place to stay. I had to pay double, and I have not received my refund yet."