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"Very happy to receive a room upgrade. First time in 40 years of hotel stays. As usual the staff are helpful, polite and friendly. The room was well presented and clean. The chocolates were enjoyed by both of us, thank you. Only small issue is the WiFi was very poor. We're booked in again later this year "

"Excellent hotel slight issue with the plumbing in the room but staff moved us without an issue "

"Fantastic room. Staff were friendly and very helpful I would definitely stay again"

"Very comfortable room and the hotel is in a perfect location to explore York. The fridge in the room was a perfect addition as it meant we could bring some drinks and snacks into the room and keep these chilled. The breakfast was lovely with lots of options for everyone. Also liked being able to help yourself to tea bags/coffee when needed "

"Clean room, friendly staff. Very comfortable stay"

"The menu for breakfast was very good the staff on entry to exit were helpful and polite. Room was clean but a little dark as the building is covered in scaffolding."

"The hotel was lovely, staff were very friendly and helpful, and the pool etc was excellent. However the bed was extremely hard which was very uncomfortable. It wouldn't put me off staying but i would make sure I took a topper myself. "

"Rooms lovely and staff all very nice and helpful "

"The room was clean and spacious. The staff were friendly. The spa was a welcome bonus as were the free welcome cookies."