Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Reviews of Americas Best Value Inn & Suites Three Rivers

2 out of 5
Americas Best Value Inn & Suites Three Rivers
1211 W. Broadway, Three Rivers, MI

Reviews

6.2
Rating 10 - Excellent. 23 out of 157 reviews" "
Rating 8 - Good. 42 out of 157 reviews" "
Rating 6 - Okay. 39 out of 157 reviews" "
Rating 4 - Poor. 22 out of 157 reviews" "
Rating 2 - Terrible. 31 out of 157 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Sheree, Kalamazoo

Stayed 2 nights in Feb 2024

2/10 Terrible

Tatiana

Stayed 1 night in Feb 2024

2/10 Terrible

Robert

Disliked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Betsy, Nixa

Business traveller, Travelled with pets, Travelled with partner
Your normal run of the mill hotel.
Stayed 4 nights in Dec 2023
Response from PK on 20 Feb 2024
Thank you Betsy! for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

4/10 Poor

walter

Disliked: Property conditions & facilities, room comfort
Never again stay there
I could smell cigarette smoke, bathroom was bad, tv mount on wall was aweful, wifi was bad, morning breakfast sad? Never stay again or recommend it
Stayed 1 night in Feb 2024
Response from Guest Relations on 16 Feb 2024
Dear Walter,It is heartbreaking that your stay with us fell below your standards and our own. We know we are capable of providing our guests with a better experience and will focus our efforts on improving our accommodations and amenities. It was a pleasure hosting you, and we hope you'll give us another chance to change your perception of our hotel.

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
America Best in Three Rivers is great!
Checkin was an experience. They charged 20.00 for pet and 100.00 refundable deposit. I was not expecting this but it's ok. Beautiful suite with kitchenette full size fridge. Bedroom off the side in a room itself. Nice. Clean throughput. Bed was super.
Stayed 1 night in Feb 2024
Response from PK on 11 Feb 2024
Thank you Marianne for your positive feedback. We really appreciate it your business and feedback.

6/10 Okay

Caleb

Business traveller, Travelled with pets
Liked: Staff & service
They won’t give me my deposit back even though room is fine and really shady characters being loud next door to me. I wouldn’t bring my wife and kids to stay here. They were super nice staff though.
Stayed 1 night in Feb 2024
Response from PK on 11 Feb 2024
Thank you Caleb for your Feedback we Appreciate it. Deposit is release from your card on 02/08/24 and its taking 24 to 48 business hours.

2/10 Terrible

Verified traveller

paid for room but snow/wind stop me getting there
The stay did not happen due to bad snow and wind that day. I paid for the room in advance, not knowing I would not be able to go. It was for the funeral service of my cousin's husband. It was non-refundable.
Stayed 1 night in Jan 2024
Response from Guest Relations on 26 Jan 2024
We are sorry for your loss. Please reach out to the third-party site where you booked a reservation to handle matters regarding a refund. Unfortunately, it is beyond our control.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PK on 11 Feb 2024
Thank you Nick for your positive feedback. We really appreciate it your business and feedback.

2/10 Terrible

Jake

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken Air conditioning and annoying cleaning staff .
Stayed 1 night in Nov 2023
Response from Guest Relations on 22 Nov 2023
Dear Jake,Thank you for taking the time to share your thoughts with us. We are sorry that you felt this way during your stay. This is not indicative of the high standards that our team usually strives to provide for our guests. Our front desk team is readily available to help during the stay. We will be sure to share your important feedback with our team for immediate improvement. We hope that you will stay with us in the future so we can show you a much better experience.

8/10 Good

Kathy

Business traveller
Liked: Cleanliness, staff & service
It was ok. Clean and quiet Outdated. Needs minor freshening up
Stayed 1 night in Oct 2023
Response from ABVI on 14 Oct 2023
Thank you for your feedback on your recent experience, Kathy! We appreciate your comments and are committed to providing our guests with the best possible stay. We'll certainly take your suggestions into consideration and work on updating and freshening up our facilities. We hope to have the opportunity to welcome you back in the future and offer you an improved and more enjoyable stay. Thank you for choosing us!

4/10 Poor

Deb

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best
I had reservations & the 1st rm they showed me was not good & had a bad smell. So they showed me another rm, which I reluctantly said ok, but I decided to go look at the '8' around the corner & it was so much better for the same price. So I went back & asked for a refund. They showed me another one on the 2nd floor, but I said I don't want to stay there & insisted on the refund. (He said they had a pipe burst, probably was what caused the bad smells.) I am very sensitive to smells & have asthma. So he reluctantly processed the refund which hasn't fallen off my cc yet. He was very nice, but just couldn't stay there. No comparison to the other one & I would go back to the 2nd one.
Stayed 2 nights in Oct 2023
Response from ABVI on 13 Oct 2023
Thanks for choosing us Deb! I am sorry to see you were not impressed with the rooms because of the issues you claimed. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Refund Process taking 24 to 48 Business hours so hopefully you will get back full amount.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location. The room didn’t hav enough furniture in the space provided and the breakfast area was incomplete.
Stayed 2 nights in Aug 2023
Response from ABVI on 13 Oct 2023
Thank you so much for the rating, Suzanne!It's rewarding to learn that we met your expectations, most especially with the value. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

4/10 Poor

Fred

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from ABVI on 13 Oct 2023
Thank you for taking the time to share your review with us, Fred! Although it's difficult to see the bad news of your experience, we appreciate you sharing so that we can improve moving forward. Should you decide to choose us again, please reach out to us so that we can make sure we take care of you.

6/10 Okay

Chad

Liked: Cleanliness, staff & service
It served the purpose. No breakfast.
Stayed 2 nights in Sep 2023

4/10 Poor

Rick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a makeover.
Stayed 1 night in Sep 2023

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Staff was great, bed was comfortable and things looked like they were being updated. We had a king suite. Cons: No usable closet or hangers (there was a huge area for one but not completed). The other issue was that the air conditioner had to cool not only the bedroom but a kitchen and living space. It took quite awhile for it to cool down on a very warm day. Price was reasonable, would stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Kristy

Stayed 1 night in Aug 2023

2/10 Terrible

Mike

Stayed 2 nights in Jul 2023

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Find a better option.
Here are the positive points: It’s a dry place if it is raining I suppose and the air conditioning works. The beds are comfortable compared to most hotels and the bathroom is clean. Nice size refrigerator that works and a nice TV. Now, the negatives: First, they took a security deposit that wasn’t mentioned in the listing. I hate having to run my card for something unexpected, especially when my numbers have gotten stolen in the past. The room is dated and poorly laid out, the nightstand is 4 feet from the bed. The room is huge but mainly wasted space, at least put a nice chair in there to watch TV. The “continental breakfast” consisted of cereal, coffee, juice and granola bars, what a joke. My allergies are crazy in the room which for me would indicate mold. That’s a non-scientific analysis however. Finally, the door’s deadbolt doesn’t work. It’s hard to sleep when you feel unsafe. Pay a few dollars more and stay at the neighboring Holiday Inn Express.
Stayed 1 night in Jul 2023
Response from Guest Relations on 3 Aug 2023
Dear Michael, Thank you for taking a moment to share your concerns. We apologize that you did not feel entirely comfortable during your visit, and we appreciate you sharing your insights. Guest satisfaction means everything to our team, and we'll discuss your suggestions regarding the room layout and breakfast. We know that we can deliver a more enjoyable stay, and we truly hope to have the chance to prove it.

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived without a reservation. We were tired. There was one room left without A/C. They offered us a discounted rate with some floor fans. It wasn't going to work for us, we really wanted A/C. There was another room with A/C, but it was in the "renovation" zone. We had a look at the room and requested this one. Because it was in the renovation zone, they again gave us a discount. They went above and beyond to ensure that we were happy. Because of the renovations, there was no breakfast, but they offered every guest a big brown bag breakfast. Cereal, granola bar, apples, OJ, milk for the cereal, yogurt and a croissant. I would stay here again, for sure!!!
Stayed 3 nights in Jul 2023

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another accommodation
Where do I begin - The room was unclean, there were stains on the comforter, the window was cracked which had been taped and tape removed but residue left to yellow, bed springs squeaked, paper thin scratchy towels! Then the dogs - Property allows pets but doesn't monitor owners. Dogs left alone in rooms were barking at 10:30 for 1/2 hr and we were woken at 3AM again by barking for an entire hour. Front desk was unhelpful in getting noise stopped. The other travelers yelling down the hall in frustration further aggravated the situation & our sleep. No credits were offered for the inconvenience either. ** I have pictures but app isn't allowing me to upload.
Stayed 1 night in Jul 2023
Response from Guest Relations on 22 Jul 2023
Dear Jacqueline,It's unfortunate to hear about any cleanliness or upkeep issues during your visit and we will keep your comments in mind for the future. Thank you, and we hope you will consider coming back to join us again soon.

6/10 Okay

Brittany

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Taresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very friendly
Stayed 1 night in Jun 2023

6/10 Okay

Shuji

Stayed 1 night in May 2023
Response from GM on 22 Jun 2023
Thank you Shuji For your business appreciate it . Thank you for positive feedback

8/10 Good

Lee, Marcellus

Travelled with partner
Liked: Cleanliness, staff & service
I like the location of the property because it is very close to downtown. However the rooms are some what unfinished as in missing trim tile pieces and the room we currently are in there is grey grout flakes throughout the kitchen and bathroom tile floor. The kitchen countertops and sink could also have been cleaner when we checked in but overall it has been a decent stay.
Stayed 1 night in Jun 2023
Response from GM on 17 Jun 2023
Thank you for choosing us, Lee! We appreciate you taking the time to share your feedback, most especially the comments you made about the room and location. It's important for us to impress our guests and your comments will make this goal that much more attainable.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
It was an okay hotel my room was clean
Stayed 1 night in May 2023
Response from PK on 6 Jun 2023
It is wonderful to hear that you enjoyed your stay with us, Larry! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Susi

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022
Response from GM on 21 Jun 2022
Thank you Karen appreciate for taking time for review Thank you for your business

6/10 Okay

STEVEN

Travelled with family
Disliked: Cleanliness, room comfort
The towels are small and scratchy, the shower curtain was dirty like a greasy mechanic just showered, and the AC did not work.
Stayed 2 nights in May 2022

4/10 Poor

Wendy

Stayed 1 night in May 2022

6/10 Okay

jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was really dirty, stains on the carpet, carpet was sticky, holes in the wall,walls were dirty, blood stains on the sheets. Bed was comfortable until i seen the blood stain on the sheet. The guy at the desk was so nice i feel bad leaving a bad review. But it was not clean. Needs a remodel among other things. If you can stay at holiday inn next door.
Stayed 1 night in Apr 2022

10/10 Excellent

Mariann, Goshen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the relaxing stay.
Stayed 2 nights in Apr 2022

2/10 Terrible

AUSTIN

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was nice for having a living space. The blankets had stains, the tv was tiny and was from the 2010's, the doors dont shut very well. There was patches of drywall falling off. There were people in the halls yelling at 1am. The elevator was super sketchy. Just a bad experience all around.
Stayed 1 night in Mar 2022
Response from Guest Relations on 6 Apr 2022
Dear Austin, We're committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team has been made aware of the oversight in cleanliness you experienced, so we can improve in this manner and provide an even better service to future guests. We hope to see you again for a better stay in the future.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
Don't stay here! There are 2 hotels surrounding this one and they are MUCH better. No front desk service. No breakfast in the morning. Terrible smell throughout hotel. Terrible bathroom towels. TV had only 3-4 channels. Again - DO NOT STAY HERE. You'll thank me later.
Unpainted wall
Terrible shower head
Stayed 2 nights in Mar 2022
Response from Guest Relations on 29 Mar 2022
We're sad to hear that you didn't enjoy your time with us and we apologize for any lack of service or cleanliness during your visit. We're always using guest feedback to influence future decisions, so we'll be sure to keep your comments in mind. While it's unfortunate to hear that you didn't have a great experience with us this time around, we hope that you'll give us another chance to impress you the next time you come to the area.

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
First room had bugs on the Drapes. Upgraded to a suite tv doesn’t work , hair all over Pillow case. I’m just going to stop it’s way too much to type. Worst place I have ever had to visit. Spent most of my time in the car switched rooms the next day soon as one was available else where
Stayed 1 night in Nov 2021
Response from Manager on 30 Nov 2021
Thank you for bringing to our attention your experience I am so sorry to hear about the difficulties that you experienced with the room We take this very seriously and again are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 Poor

Alisha

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected this hotel due to it being pet friendly. The rooms are carpeted and I spent a lot of time trying to keep my dog from marking spots from where she could smell other scents. My allergies immediately were terrible. The room wasn’t clean - there were candy wrappers by my bed. The carpet was dirty. There are exposed pipes by the microwave that a child or pet could get to. The curtain for the room was a shower curtain. They advertised a coffee pot in the room, that was non existent. They advertised an ironing board, that was non existent. They advertised an area for your pet outside, there is grass but that’s it. The breakfast included was burnt stale coffee and a grab and go brown bag that consisted of a pastry, small bottle of warm water, small warm juice box and a granola bar. The sink in the bathroom wouldn’t drain and when I requested to have it fixed I was told they would when we leave. The wifi wouldn’t let us log in. And the door to the room would stay unlocked. I’m not one to complain and have never left a bad review but this was terrible and not what I expected at all and will never go back.
Stayed 2 nights in Oct 2021
Response from Guest Relations on 7 Oct 2021
Dear Alisha, We are sorry to hear your stay with us did not meet up to your expectations. Is it our goal to provide clean and comfortable accommodations for all of your guests and we apologize if that was not your experience. Our team will be addressing all of your concerns as soon as possible in order to ensure we are meeting our own high standards. Thank you for taking the time to help us improve, and we wish you all the best in your future travels.

6/10 Okay

Brenda

Travelled with family
Disliked: Amenities, property conditions & facilities
The property was close to our destination. We had to ask for towels as there were none in the room, no blankets or bedspreads, and no iron or ironing board. We were attending a wedding. These items were important!
Stayed 1 night in Oct 2021

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience friendly
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bites
Stayed 2 nights in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find a different place to stay
I use to stay here a couple years ago and it was a decent place to stay but never again. Its run down dirty and stinks. The walls are dirty and the paint is chipped. The bed are very uncomfortable. We pulled up on the mattress to find that they have a queen size mattress on a double box springs. The towels looked like they never have been washed and the curtains had so many holes in them i dont even know why they had them up. Last but not least, this is suppose to be a non smoking building,but the morning we are to leave i woke up to the smell of Marijuana coming from the vents into our room so bad it made me sick.
Towels are dirty
Stayed 2 nights in Sep 2021
Response from GM on 25 Sept 2021
Thank you for taking the time to tell us about your experience at Americas Best Value Inn Three Rivers. I am sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. We appreciate the time you took to review our hotel, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Patricia

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is definitely and old building that is due do some MAJOR upgrades and cleanings and repairs. Our window was cracked and instead of replacing it, it was tapped up. Our toilet stopped working out last night there. Shower heard was being held up by a hair tie. If it weren’t my sister in laws wedding and there were somewhere else to stayed we would have left in a heart beat.
Stayed 2 nights in Jul 2021
Response from management on 25 Jul 2021
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Older building and rooms. Outside areas need more care.
Stayed 1 night in Jul 2021
Response from management on 20 Jul 2021
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

6/10 Okay

Terishanda

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Basic and ok
The room was decent service was decent. The room had a wet spot by door and a ton of ants. It was late i was tired so i stayed anyway. 1 night stay you will be ok.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Meh
Stayed 1 night in Jul 2021
Response from management on 9 Jul 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.