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Shangri-La Tokyo

Photo gallery for Shangri-La Tokyo

Lobby
Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar

Overview of Shangri-La Tokyo

Shangri-La Tokyo

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to, 100-8283

Guests rated this location 9.5/10 - Exceptional

Explore the area

  • Popular LocationTokyo International Forum12 min walk
  • Popular LocationHibiya Park19 min walk
  • Popular LocationTokyo Imperial Palace7 min drive
  • AirportTokyo (HND-Haneda)29 min drive

Room options

About this area

Tokyo

In the entertainment district, Shangri-La Tokyo is in Chiyoda, a walkable area in Tokyo with good shopping. Tokyo Imperial Palace and Tokyo Tower are notable landmarks, and some of the area's popular attractions include Disneyland® Tokyo and Tokyo DisneySea®. Looking to enjoy an event or a match while in town? See what's going on at Tokyo Dome. Guests appreciate the hotel's location for the sightseeing.
Visit our Tokyo travel guideOpens in a new window
Map

What's nearby

  • Tokyo International Forum - 12 min walk
  • Hibiya Park - 19 min walk
  • Nippon Budokan - 3 min drive
  • Tokyo Imperial Palace - 7 min drive
  • Tokyo Dome - 14 min drive

Getting around

  • Otemachi Station - 3 min walk
  • Tokyo Station - 7 min walk
  • Tokyo (NRT-Narita Intl.) - 49 min drive

Restaurants

  • ザ・ロビーラウンジ - 2 min walk
  • 梅もと - 1 min walk
  • Sarabeth's - 1 min walk
  • 京橋千疋屋大丸東京店 - 1 min walk
  • 鼎泰豊 - 1 min walk

About this property

Shangri-La Tokyo

5-star luxury hotel located in Chiyoda
Located close to Tokyo Imperial Palace and Tokyo Dome, Shangri-La Tokyo provides a return airport shuttle, a cafe and dry cleaning/laundry services. Indulge in a body treatment, a hot stone massage and a detox wrap at CHI, The Spa, the on-site spa. The on-site international cuisine café, The Lobby Lounge, features light fare. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.
You'll also enjoy the following perks during your stay:
  • An indoor pool with a lifeguard on site
  • Cooked-to-order breakfast (surcharge), free bike hire and valet parking (surcharge)
  • A local area shuttle, an electric car charging station and express check-out
  • A lift, wedding services and luggage storage
  • Guest reviews give good marks for the helpful staff and proximity to shopping
Room features
All 200 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.
Other amenities include:
  • Children's dinnerware, children's books and childcare services
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and bidets
  • 42-inch flat-screen TVs with premium channels and DVD players
  • Fridges, electric kettles and daily housekeeping

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (JPY 3000 per day)
  • Valet parking on site (JPY 4500 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 6578 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • The Lobby Lounge
  • Nadaman

Things to do

  • 24-hour fitness centre
  • Free bike hire
  • Full-service spa
  • Indoor pool
  • Lifeguards on site
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Children's books
  • Children's games
  • Children's dinnerware
  • Children's toys
  • DVD player
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Lifeguards on site

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Feather duvet
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch flat-screen TV
  • Digital channels
  • DVD player
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Eco-friendly cleaning products used
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of JPY 12650 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 33 lb per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 12650 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: JPY 5000 per stay
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately JPY 6578 per person
  • Airport shuttle fee: JPY 3100 per person (one-way)
  • Self-parking fee: JPY 3000 per day
  • Valet parking fee: JPY 4500 per day
  • Pet fee: JPY 12650 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12650 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Shangri-La Hotel Tokyo
Shangri-La Tokyo
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri-La Hotel, Tokyo Japan
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Tokyo Hotel
Shangri-La Tokyo Tokyo
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel Tokyo

Frequently asked questions

Does Shangri-La Tokyo have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at 東京香格里拉?

As of 27 Mar 2023, prices found for a 1-night stay for 2 adults at 東京香格里拉 on 25 Apr 2023 start from HK$5,524.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Tokyo pet-friendly?

Yes, this hotel allows dogs (limit 1 per room) with a maximum weight of up to 33 lb per pet. There's a fee of JPY 12650 per pet, per night. Service animals are exempt from fees.

How much is parking at Shangri-La Tokyo?

Self-parking is available for JPY 3000 per day. Valet parking is available for JPY 4500 per day. Limited spots are available.

What time is check-in at Shangri-La Tokyo?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Tokyo?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Shangri-La Tokyo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JPY 3100 per person applies.

Where is Shangri-La Tokyo located?

This family-friendly Tokyo hotel is located in the entertainment district, within 3 mi (5 km) of Tokyo Imperial Palace, Ueno Park and Tokyo Dome. Tokyo Tower and Urban Dock LaLaport Toyosu are also within 3 mi (5 km). Otemachi Station is only a 3-minute walk and Nihombashi Station is 8 minutes.

Shangri-La Tokyo Reviews

Shangri-La Tokyo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 374 out of 464 reviews" "
" "10 - Excellent 81%
Rating 8 - Good. 66 out of 464 reviews" "
" "8 - Good 14%
Rating 6 - Okay. 17 out of 464 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 4 out of 464 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 3 out of 464 reviews" "
" "2 - Terrible 1%

9.7/10

Cleanliness

9.5/10

Staff & service

9.7/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ed, Johnstown

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall the property is beautiful and impeccable, which one would expect from Shangri-La. I had been trained/treated by other Shangri-La hotels with small daily touches such as chocolates, notes, etc.. There were no such daily gifts at this Tokyo hotel which seemed like a small miss. That said on the negative side, the cleaning staff bent a new USB cable that was left plugged into the outlet and we were not notified. Fortunately we were able to straightened and it still worked.
Stayed 2 nights in Mar 2023

4/10 Poor

Sophy

Liked: Cleanliness, property conditions & facilities
Check in was ok, but both restaurants were closed and i was not told nor offered any compensation to make up for it. Room service food was really poor. Internet and airplay was really glitchy. Spa was lovely and frankly the best part of the stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Yukiko

Stayed 4 nights in Nov 2022

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Tokyo Shangri La upholds the high quality, comfort and service that is associated with the Shangri La name. From the moment I stepped into the hotel the staff were going out of their way to make sure I had everything I needed. The hotel was flawless. I cannot report a weakness. Being right next to Tokyo Station, access to anywhere in Japan was easy. I look forward to my next stay at a Shangri La.
Stayed 1 night in Nov 2022

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Yuka

Stayed 1 night in Nov 2021

10/10 Excellent

Rodolfo Gonzales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious room with great amenities. Convenient to train station, shops and restaurants. Only an hour away from Narita by bus and 45 minutes by train from Narita airport. The only thing is breakfast not included with room reservation but lots of choices to go to around the area.
Stayed 4 nights in Nov 2021

10/10 Excellent

Callan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020