El Paso Topgolf Hotels

"Parking was sparse. Was given the ADA accessible room so the shower and bath were a wet room. Staff was cordial."

"I do not recommend this place. The toilets were dirty, stained w/ dry pee and the toilet water tank was not fill so we couldn't flush the toilet. We call front desk to let them know about the problem & their solution was to go downstair & use the reception restrooms. I didn't pay for a room to have to go to the reception to use the restrooms when we woke up in the morning!! I will never stay in this hotel again."

"Roaches in room"

"NEVER AGAIN EXTREMLY DISAPONTING!!! The room was disgusting scratches all over the walls the carpet was so badly stained and smelled like urine. The smell coming from the AC unit almost gaged me the boarder around the floor was pealing. We stay at La Quinta's across the country we have NEVER had such a horrible experience. Unfortunately we had no other options as there was some concert in town and rooms were $2000 a night and up "

"I am writing to formally express my extreme dissatisfaction with my recent stay at the Holiday Inn El Paso West - Sunland Park. My experience was plagued by unacceptable room conditions and a severe lack of professional customer service, both of which fall far below IHG’s advertised standards. 1. Substandard Room Conditions (Bi-Level Room) Upon checking in, we discovered that our room was in a state of neglect. Specific issues included: • Hygiene: The carpets and walls were visibly dirty, and the shower had not been properly sanitized. • Maintenance: The downstairs television would not power on, and the water pressure in the shower was extremely weak with no hot water available. • Safety/Security: The sliding door was stuck and could not be closed or locked properly, which is a significant security concern. • Service Failure: Despite calling to report these issues, no one was sent to assist us, and housekeeping failed to clean our room entirely during our stay. 2. Professional Misconduct & Service Failure The most distressing part of our stay occurred at 1:30 AM on May 4th 2026. After returning from a concert, our key cards failed to unlock the gate to our room. I called the front desk to request assistance, as we were carrying food and were exhausted from walking. The only male staff member at the front deskon duty was incredibly rude and dismissive."

"Close to the casino, so it was very convenient"

"Not a negative but air condition or the device is next to bed a little bit to close. Staff was really helpful and assisted us with fast service even before checking in time. Very grateful since we drove out of town for BTS CONCERT for 12 hours and we're not charging 1000s per night as other places."

"Excellent location, gorgeous views, 9 minute walk to the mall, 10 minute drive to UTEP! We could not have asked for a better spot for our concert trip!"

"This was a very frustrating stay and not what I expected from a Hilton property. Our bathroom sink was leaking continuously underneath the vanity, to the point where we had to use towels and a bucket to catch the water for the entire stay. This made the bathroom difficult to use and felt unsanitary. This is a basic maintenance issue that should have been resolved before assigning the room. While the front desk staff were polite and provided towels and a bucket, the problem itself was never fixed, and we were not offered a room change as the hotel was fully booked. As a result, we had to deal with this inconvenience the entire time. I appreciate the staff’s effort, but this significantly impacted our stay. I would expect a hotel to either provide a functional room or offer a reasonable alternative. Given the circumstances, I believe a partial refund or compensation is appropriate and would expect management to address this."