Torrance Spa Hotel

"Delayed check in. Had to wait over an hour after check in time 3pm. Got room key after 4pm. Check out was at 12 noon, room wasnt available but several people were rooms were checked in immediately. Requested convenience fee and valet parking to be refunded. This is how they treat gold status with complementary room upgrade. Never staying there again. Management was emailed without response. One thing positive is literally across the street from LA live"

"Coffee shop close like last year."

"Very nice staff upgraded me to VIP room on 11th floor & a late check out. "

"Very nice hotel "

"Great"

"Clean room nice staff"

"Very happy stay overall. We arrived early and were able to park there until the room was ready and able to set up text alert to be alerted when the room was ready. Very friendly staff at the front counter and the housekeeping. "

"The staff was friendly and welcoming, which I appreciated. I knew this was an older property when booking and I was fine with that. The issue for us was the condition of the rooms. We arrived after a long 6-hour drive and the mattress in our first room was extremely firm and uncomfortable. I was so tired that night that I didn’t call the front desk, but the next morning after getting ready to leave for the day I asked if we could switch rooms. The staff was helpful and moved us to another room with somewhat better beds, although the mattresses still felt quite old. Unfortunately, on the second day I went to take a shower and found hair in the bathtub, and the drain was clogged. At that point I was pretty disappointed with the cleanliness and condition of the room. The staff was kind, but the property and rooms could really benefit from updates and better housekeeping."

"Lovely "