Gibraltar Tower of Homage Hotels

"My disappointment regarding the service I experienced during my recent stay this hotel. As a five-star establishment, I had expected a much higher standard of hospitality and professionalism. Unfortunately, my experience did not meet these expectations: Upon arrival, while my taxi driver was unloading my luggage, a bellboy walked past without offering assistance or even acknowledging me. I had to carry my own bag up the ramp into the lobby. When I entered the lobby, it was empty of guests, yet several front desk staff were engaged in conversation among themselves. Despite this, there was no greeting or acknowledgment of my arrival. Throughout my stay, I consistently experienced a lack of basic courtesy. Each time I passed through the lobby, front desk staff did not greet or acknowledge me, instead continuing their personal conversations. These interactions gave the impression of inattentive and unprofessional service, which is not in line with the standards expected of a 5-star hotel. What I found most disappointing about my stay was not just the lack of service, but the clear sense of being judged and treated differently. After spending a month trekking across Morocco, I arrived with practical travel gear rather than polished luggage. Unfortunately, it seemed that this alone influenced how I was treated. I was met with indifference from staff who appeared far more engaged and welcome toward other guests. Hospitality should never be conditional on appearance or race. "

"It was very clean and the location very central to bars and restaurants which was great. Unfortunately, we were only able to stay 1 night and didn’t use the cooking facility but it's always useful to have a kettle and a fridge. My only gripe is not having a shelf and power point on either side of the bed. There was a wide seat, which you couldn't rest a drink on and the other side was wall. Sockets and shelves for both users of the bed are not a luxury, but useful and essential for drinks and charging of devices"

"Great location for the centre of Gibraltar and access to the Rock nature reserve."

"The space was clean and welcoming. The balcony was an awesome plus! I only wish we were able to stay longer. I highly recommend staying here, the location is amazing, the space is clean and has everything you need. 5 stars!"

"Great Location in the centre of things with easy access to all the attractions. We liked the quirky nature of the apartment."

"Very modern flat with everything you could need, very central being just above the main street. There's a takeaway opposite and a coffee shop just down the street. The host was very welcoming, good contact on the day, startup supplies already in the apartment."

"Everything was great including the “team” that was so helpful. The apartment was close to everything and it was easy to access everything that was needed. Lovely visit!Marylou Austin-Nichol."

"Spotless. Didn’t meet staff. Was told door had a box with key but it was a key pad door. Bit chilly due to the windows not really fitting "

"Great apartment right in the town centre of Gibraltar, close to shops, pubs and restaurants. Easily walkable from the airport.Apartment was presented exactly as per the online photo - I had everything I needed to be able to prepare food and having a combined washing machine/dryer was very useful as well."