Prague Troja Chateau Hotels

"Amazing hotel"

"Very central for everything "

"check-in from 1500 only"

"Excellent location to Old Town. The Property is exceptionally clean and the staff were excellent. "

"I have stayed at the Hilton Prague Atrium several times in the past and have generally had good experiences, which is why I continue to choose this property. Unfortunately, my most recent stay was disappointing. The check-in process took over an hour, even though it was not during the typical peak check-in time of around 3:00 PM. The room initially assigned to me also had a strong cigarette smoke odor, resembling an ashtray from excessive smoking. This issue was addressed promptly and I was given another room, which I appreciated. Later that evening around 11:00 PM, I attempted to contact the front desk multiple times to request a dental kit, but no one answered the phone. I was eventually able to reach the desk in the morning, though the request was not resolved. I shared this feedback during check-out. The staff were polite, but the response focused mostly on explanations rather than acknowledging the concerns raised. Given my positive past stays, I hope this feedback can be used to improve the guest experience going forward."

"The staff are super helpful if you have questions navigating the city. The location is great for walking to the major sites. Lastly, the steam room and Roman bath in the spa are so unique and relaxing, it's worth it if you're sore from walking uphill for multiple days looking at all the sites :)"

"Wonderful Location, even better Staff. All was as expected and Lovely vibes!!"

"I was informed prior arrival that at the day of arrival I'll receive information about self check-in. Nothing. I called to reception and they informed me we are not connected to hotels.com messages. Room without bathroom and toilet - ok, but one toilet without any water and hand washing option, which is only in the bathroom? And one toilet an bathroom for 5 rooms - 10 people? I n need to wait couple of time after toilet till bathroom is free? Awful. Breakfast from 8:30? Impossible for many people using this accomodation."

"Room was clean and amenities were in good condition."