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奧羅拉克拉麗奧連鎖酒店的評價

3.5 out of 5
奧羅拉克拉麗奧連鎖酒店
Sjøgata 19-21, Tromsø

評價

8.6

優異

10 分評分，優異；1000 則評價中有 467 則" "
8 分評分，不錯；1000 則評價中有 392 則" "
6 分評分，一般；1000 則評價中有 97 則" "
4 分評分，欠佳；1000 則評價中有 25 則" "
2 分評分，很差；1000 則評價中有 19 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Lai Wa

於 2023 年 12 月住了 2 晚
Strawberry Aurora reception. 於 2024年2月2日的回應
Hello,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,

8/10 不錯

Li

家人同遊
讚好：職員與服務
超方便的酒店
酒店24有前台服务，地点位置很方便，离市中心各类饭馆很近，离每日活动集合点超近。 我们住的连体房，方便家庭，酒店有热水冲浪池深受小孩的欢迎。 酒店提供早餐和晚餐，晚餐变化太少，住了7晚，只吃了2晚。
於 2021 年 12 月住了 4 晚
Dennis 於 2022年1月5日的回應
Thank you for your open, honest and warm feedback. We are glad you enjoyed your stay, and will try to bring a larger variety to the evening meal. Happy new year!

10/10 優異

Baiheng

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 1 月住了 1 晚
Roger 於 2021年1月11日的回應
Hi and thanks for staying wit us, appreciate your feedback Wish you a lovely evening

8/10 不錯

WING FAT

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location with Sauna at the top of the hotel. The heater in the room is not work, however the stuff has give us a portable heater to our room and solve the problem immediately. Overall, good service and experience in the hotel
於 2020 年 2 月住了 1 晚
RB 於 2020年2月29日的回應
Thanks for staying with us. We appreciate your nice feedback! Have a lovely weekend

8/10 不錯

WilliamChow

伴侶同遊
讚好：整潔度和職員與服務
小型酒店, 星期六,日的早餐很多人. 要找位坐的. 每天有免費下午苶時段. 有咖啡及茶及WAFFLE供應. 晚上有免費LIGHT DINNER.
於 2019 年 10 月住了 3 晚
RB 於 2019年10月17日的回應
Thanks for your feedback

8/10 不錯

真實旅客

於 2018 年 10 月住了 2 晚
Roger 於 2018年10月17日的回應
Thanks

10/10 優異

Defu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不二選擇
不可思議的景觀，在頂樓的桑拿和溫泉，正對著峽灣和大橋，還能看到北極大教堂，離碼頭也很近。
於 2018 年 1 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Food at the Hotel
The breakfast and light dinner food are good.
於 2017 年 12 月住了 3 晚

8/10 不錯

Kwok Tuen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Kitting (hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent harbour view and excellent chef
a very good place to stay with an excellent harbour view and very friendly staff. the chef of this hotel is excellent.

8/10 不錯

Philippe

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hôtel bien situé avec un personnel courtois, cependant les chambres doivent bénéficier d'un rafraîchissement pour être parfait
於 2024 年 5 月住了 2 晚
Knut Marius 於 2024年5月14日的回應
Hello,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception

10/10 優異

andrew (EDINBURGH)

讚好：整潔度、職員與服務、設施服務和住宿狀況
This was my 2nd time to Tromso,the last being in November of last year. On both occasions I chose a Clarion Hotel, two next to each other. Whilst this one did not have views from the rooms looking out to the Artic Cathedral this did not matter. The hotel was only a few steps away from the harbor. Whilst all the staff I met were very welcoming the young female Filipino on the front desk went the extra mile sourcing a plug to fit my uk items. She is a credit in providing excellent customer service and sure a credit to your hotel and company. I will definitely be back and will only chose a Clarion Hotel. I could not fault the restaurant, all the meals they provided including the afternoon coffee and cake are a nice touch at no extra cost. The public areas could do with a touch up but this is minor to the excellent hospitality provided each time. I would not hesitate to recommend this hotel or its sister one next door if you are planning a trip to Tromso.
於 2024 年 4 月住了 5 晚
Knut Marius 於 2024年4月21日的回應
Dear Andrew,Thank you so much for the nice review. We are thrilled to hear that you enjoyed your stay with us, and will make sure to let Analu how satisfied you are with her service :)Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception

10/10 優異

Joanna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked having dinner included for all guests as well as breakfast, tea and cake in the afternoon and tea/coffee available 24/7. This really made a difference in a city where eating out is generally expensive. The hotel was very clean and quiet, and the beds comfortable. The staff were pleasant, friendly and helpful.
於 2024 年 4 月住了 6 晚
Knut Marius 於 2024年4月21日的回應
Dear JoannaThank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception

10/10 優異

Marcela

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The food is very good and is included! The sauna and jacuzzi are a great plus. Staff is very nice and helpful, the location is unbeatable. However rooms are a little small and it needs new carpets and some painting of the doors etx around the halls of the rooms.
於 2024 年 4 月住了 3 晚
Knut Marius 於 2024年4月21日的回應
Dear Marcela,Thank you so much for the nice review. We have made a note of your comments about the carpets and painting, and will see what we can do about it.Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception

8/10 不錯

Javier

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 8 晚
Front Desk 於 2024年4月26日的回應
Hello,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,

10/10 優異

Alexander

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 6 晚
Strawberry Aurora reception 於 2024年4月26日的回應
We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regards

10/10 優異

Deepa

讚好：整潔度、職員與服務、設施服務和住宿狀況
its quiet near to all attractions, everything almost walkable distace the options for breakfast ,dinner and afternoon coffee is life saving , really enjoy the evening dinner specially.
於 2024 年 3 月住了 3 晚
Knut Marius 於 2024年4月3日的回應
Dear Deepa,We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regardsStrawberry Aurora reception.

8/10 不錯

Michael Paul

讚好：整潔度、職員與服務和住宿狀況
Greeted by friendly staff and a simple check in. The rooms were adequately equipped. You have to ask for the room to be serviced. The food wasn’t great but was all included and it was very busy at meal times.
於 2024 年 3 月住了 4 晚
Knut Marius 於 2024年4月3日的回應
Hello Michael,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.

10/10 優異

Gabriele

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wunderschöne Lage direkt am Hafen, hervorragendes Essen, sehr schönes Hotel 👍
於 2024 年 2 月住了 4 晚
Knut Marius 於 2024年4月3日的回應
Hello Gabriele,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.

8/10 不錯

Sarah Melanie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Perfect central location, great breakfast.
於 2024 年 3 月住了 4 晚
Knut Marius 於 2024年4月3日的回應
Dear Sarah,We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regardsStrawberry Aurora reception.

10/10 優異

Samantha (North canton)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay was for 6 nights in total, we were pleasantly surprised by the included meals and friendly staff. We were able to book all of our excursions through Magic Tromso right in the hotel lobby and were able to do everything we wanted to book last minute. I highly recommend this hotel for the location and cost. The only downfall was that the hot tub wasn’t included in the booking. It was a small added fee which I must have overlooked on their website.
於 2024 年 3 月住了 6 晚
Knut Marius 於 2024年4月3日的回應
Hello Samantha,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.

8/10 不錯

antoine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect stay
於 2024 年 3 月住了 1 晚
Knut Marius 於 2024年4月4日的回應
Dear Antoine,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.

10/10 優異

Ailsa

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice, conveniently placed hotel with good food and friendly helpful staff.
於 2024 年 3 月住了 2 晚
Knut Marius 於 2024年3月23日的回應
Hello Ailsa,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beds & pillows were comfortable. Adequate size room. Breakfast was exceptional. There is afternoon tea which is free & daily free preset dinner if you wish. All in all, great stay!
於 2024 年 3 月住了 7 晚
Knut Marius 於 2024年3月23日的回應
Hello David,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.

8/10 不錯

Melissa (Lexington)

讚好：整潔度、職員與服務和住宿狀況
Great location with easy access for all your pickups. Nice to have meals included. Also, if you get lucky you can see the northern lights from the roof! My only feedback is related to the shower, where the temperature fluctuated sometimes.
於 2024 年 2 月住了 4 晚
Lars, front desk 於 2024年3月13日的回應
Hello,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,

10/10 優異

David

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great , warm and centrally located ! All the staff were friendly and helpful . The various meals were good and filling . Highly recommended
於 2024 年 2 月住了 5 晚
Lars, front desk 於 2024年3月13日的回應
Hello,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,

10/10 優異

Simon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚

6/10 一般

Terje

商務旅客
讚好：職員與服務
於 2024 年 2 月住了 3 晚

4/10 欠佳

merete

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚

8/10 不錯

Masayuki

讚好：整潔度、職員與服務、設施服務和住宿狀況
おすすめホテル。街の中心に有り。空港バス停まで徒歩1分。スーパー徒歩数分に数件有り。湯船が有りゆっくり入谷できる。シャワーもと飛び散らない様にガラス板が有り配慮されている。バスルームに床暖房が有り寒くない。シャンプー、リンス、ボディーソープ完備。ボディーローションも有り、乾燥肌を守る。机が有りPCなどもできる。ベットは快適。
於 2024 年 2 月住了 2 晚
Lars, front desk 於 2024年3月13日的回應
Hello,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,

8/10 不錯

Anne Lene

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚

6/10 一般

Terje

商務旅客
於 2024 年 1 月住了 4 晚

10/10 優異

N

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best ever!
Great service by Sina, Alexander and analu. Excellent food. Comfy big rooms. Spa and cheap Jacuzzi. Dream Central location. I would definitely visit again no complaints!
於 2024 年 2 月住了 3 晚
Lars, front desk 於 2024年3月13日的回應
We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regards

2/10 很差

Allan

不滿：住宿狀況和客房舒適度
Stay elsewhere
A tired hotel that is 2* at best. Not even a kettle in the room. Allocated a smaller room than booked. No attempt by hotel to remedy.
於 2024 年 1 月住了 2 晚
Front Desk 於 2024年2月2日的回應
Thank you for your honest feedback.We shall take into consideration what you have written us and see in what way we can implement changes for further improvements.We hope you had a otherwise pleasant stay and that we see you again.

10/10 優異

Jorge

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 8 晚
Lars, front desk 於 2024年2月2日的回應
We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regards

10/10 優異

Catharin Julica

讚好：整潔度和職員與服務
於 2023 年 12 月住了 4 晚
Lars, front desk 於 2024年2月2日的回應
We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regards

10/10 優異

Ole Gamborg

於 2024 年 1 月住了 1 晚
Lars, resepsjonen 於 2024年2月2日的回應
Hei, takk for din varme tilbakemelding.Vi synes det er fantastisk at du har hatt et så fint opphold hos oss, og vi håper å se deg igjen.// Med vennlig hilsen

8/10 不錯

真實旅客

讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年2月2日的回應
Hello,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,

10/10 優異

Robert

家人同遊
讚好：整潔度和職員與服務
Great stay in Tromso
Hotel staff were very helpful and welcoming. Food was very good and location great. Would stay again.
於 2024 年 1 月住了 7 晚
Front Desk/Knut Marius 於 2024年1月24日的回應
Hello Robert,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.

10/10 優異

Jon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel Aurora it certainly was!
Room was nice, bed was comfortable and food was great (and free!) Could have had more vegetarian options available but couldn’t really complain. Even managed to see the northern lights from our bedroom window.
於 2024 年 1 月住了 4 晚
Front Desk/Knut Marius 於 2024年1月24日的回應
Hello Jon,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.

4/10 欠佳

Piotr

家人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Super Service, but overpriced and worn down.
Very friendly and professioall staff. Good location. EXTREMELY overpriced. Old and worn down hotel. Bed was broken, windows small, plugs not attached to wall. Food was very good though.
於 2024 年 1 月住了 3 晚
Front Desk 於 2024年1月21日的回應
Thank you for your honest feedback.We shall take into consideration what you have written us and see in what way we can implement changes for further improvements.We hope you had a otherwise pleasant stay and that we see you again.

6/10 一般

ARNAUD

不滿：住宿狀況
Hôtel vieillissant. Il a besoin d’une rénovation. Les moquettes sont sales, les lits pas confortables. Le petit déjeuner est correct et copieux.
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月21日的回應
Thank you for your honest feedback.We shall take into consideration what you have written us and see in what way we can implement changes for further improvements.We hope you had a otherwise pleasant stay and that we see you again.

8/10 不錯

HARUYASU

伴侶同遊
讚好：整潔度、職員與服務和設施服務
スタッフの対応が、皆さんとても良かったです。 便利です。
於 2023 年 12 月住了 3 晚
Strawberry Aurora reception 於 2024年1月21日的回應
Hello,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,

10/10 優異

Jessica

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Überall sehr freundliches Personal, besonders beim Frühstück und beim Abend Buffet. Deutschsprachige Angestellte zeitweise an der Rezeption, ansonsten ging auch alles auf Englisch. Vom Hotel aus kann man alles zu Fuß erreichen, auch Ausflugsmöglichkeiten werden von dort aus geboten. Wir kommen wieder!
於 2023 年 12 月住了 4 晚
Knut Marius 於 2023年12月30日的回應
We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regardsStrawberry Aurora reception.

10/10 優異

BERNARDO

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ótimo custo-benefício e ótimo restaurante
Ótimo custo-benefício. Apesar de não ser um dos hotéis mais baratos da região, o café da manhã, lanche da tarde (bolo e chá) e o jantar estão incluídos na diária. Isso ajuda muito, pois comer fora (ou mesmo comprar no supermercado) pode ser bem caro. E as comidas oferecidas pelo hotel são deliciosas! A região do hotel é muito boa, bem localizado, perto de supermercado, restaurantes, pontos de ônibus e dos principais pontos de encontro dos passeios oferecidos por empresas de turismo. Atendimento pela gerente foi bom, e pelo rapaz que auxiliar a marcar os passeios.
於 2023 年 12 月住了 6 晚
Knut Marius 於 2023年12月30日的回應
We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regardsStrawberry Aurora reception.

4/10 欠佳

Anders Eilertsen

不滿：整潔度和住宿狀況
於 2023 年 12 月住了 3 晚
Resepsjonen, Strawberry Aurora 於 2024年1月21日的回應
Takk for din ærlige tilbakemelding.Vi skal ta i betraktning det du har skrevet til oss og se på hvilken måte vi kan medføre endringer for ytterligere forbedringer.Vi håper du hadde ett ellers hyggelig opphold og at vi sees igjen.// Med vennlig hilsen

10/10 優異

Laura

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Book this hotel NOW
Absolutely amazing hotel, super clean, staff are so friendly and helpful. Hot tub is lovely, gym is great, food is so yummy - I have allergies and the staff didn’t hesitate to cook me something I could eat. Great location and free hot drinks always on offer! Best hotel I’ve ever been too!
於 2023 年 12 月住了 5 晚
Knut Marius 於 2023年12月30日的回應
We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regardsStrawberry Aurora reception.

10/10 優異

Susana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great experience
Great experience. Hotel is very central and in walking distance to main attraction sites. Specially in winter this is very convenient. We enjoyed the jacuzzi very much. Food was very good, with many options both at breakfast and dinner. The free coffee and tea all day were a plus also.
於 2023 年 12 月住了 2 晚
Knut Marius 於 2023年12月30日的回應
We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regardsStrawberry Aurora reception.

10/10 優異

W

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
This was our second stay at the Clarion Hotel Aurora, and it was as good as the first. Comfortable beds, good shower. The all-inclusive breakfast and dinner is a great selling point; loads of choice for breakfast, slightly more limited at dinner ( especially if you are vegetarian/vegan). The staff are very friendly and accommodating, especially the restaurant and kitchen staff who work tirelessly to keep the restaurant clean and the food plentiful.
於 2023 年 12 月住了 4 晚
Knut Marius 於 2023年12月30日的回應
We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regardsStrawberry Aurora reception.

6/10 一般

Ravindra

讚好：職員與服務
不滿：住宿狀況
My room 329 was next to maid service. Linenn carts right across my room. Bath tub is high to get in and out. Has to pump shampoo and conditioners. In lieu of cleaning the hotel donates to climate fund. Very laudable
於 2023 年 12 月住了 3 晚
Front Desk 於 2024年1月21日的回應
Thank you for your honest feedback.We shall take into consideration what you have written us and see in what way we can implement changes for further improvements.We hope you had a otherwise pleasant stay and that we see you again.