Hotels.com took booking. 2 days later The Accommodation rang me direct to advise they were closing the weekend I was due to stay.
Contacted Hotels.com and after several connection issues with an out of UK contact centre was unable to find alternative. Bit hacked off as was advised my refund would take 7-10 days to process. Should have been immediate if out of my control. Found another booking privately. Hotels.com still asking me how my stay was!!!
Susie
於 2023 年 3 月住了 1 晚
2/10 很差
真實旅客
多人同遊
2023年3月20日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Inadequate accommodation
This is a very run down establishment and does not match the details provided . Rooms are not ensuite, carpets and other areas are old and dirty. There is a strong smell of smoke pervading the place - indeed the landlady was smoking downstairs while we were having breakfast. The bar was closed before 9.00pm - no customers apparently. The bed was comfortable but the towels were threadbare. The shower room provided was down a dingy corridor, contained cleaning equipment and had an extremely weak shower.
真實旅客
於 2023 年 3 月住了 1 晚
4/10 欠佳
Derek
2023年2月16日
不滿:住宿狀況
One night only!
At £55 it was pretty reasonable I suppose, but I'm glad it was 'one night only'.
I thought I had room with a bath, but the bath/ shower/ toilet was down the corridor. No cold runing water in the sink, tv didn't work in the bedroom, kettle wouldn't fit under tap (hot tap) for drinks. Limited menu for meals, unlike on the website. Breakfast only cereal and toast.
Bed comfy, and room clean, but pub is clearly being run on a shoestring
Derek
於 2023 年 2 月住了 1 晚
2/10 很差
H L
商務旅客
2023年1月14日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Terrible
Well got into the room the T.V did not work there was urine on the toilet seat hairs on the bathroom tiles the door to the room looked like it had been kicked in several times just generally dirty throughout there was steps by the window so you could smoke out the window the land lady at breakfast walking around with a cigarette in her mouth I was given an ashtray well a jug in which milk served in at breakfast had scrambled eggs the fist day as no bacon available just floating in water the second day had the full English that was not that nice either only stayed the second night as already paid was given a mop bucket to flush toilet with it is the worst place I have ever stayed could not wait to get out
H L
於 2023 年 1 月住了 2 晚
2/10 很差
David
商務旅客
2022年9月24日
讚好:職員與服務
不滿:住宿狀況和客房舒適度
We booked a 3 night stay and there was no restaurant available which we was not advised about prior to booking
We booked also as it seemed to have sports channels but didn’t have that either
Breakfast was a “continental” only due to lack of chef but even that was very poor
Have to say the guy behind the bar was very helpful and polite….
David
於 2022 年 9 月住了 3 晚
6/10 一般
真實旅客
商務旅客
2022年7月22日
讚好:客房舒適度
不滿:整潔度和職員與服務
Very disappointing - not recommended.
Staff were great, but rooms very dated and cleanliness also poor - particularly in the en-suite shower and toilet. The room did not get remade or replenished with coffee/tea/milk at all during my stay. The room was on the front of the building so unacceptably noisy due to outside drinking (every night) and a surprisingly busy road.
The breakfast was very basic (boxes of cereal, whole fruit, toast, fruit juices) with the option to upgrade to a cooked breakfast for £5 - so the advertised 'free breakfast' is very misleading. The evening meals were very good value for money however!
真實旅客
於 2022 年 7 月住了 3 晚
2/10 很差
Esther
2022年6月20日
Esther
於 2022 年 6 月住了 2 晚
6/10 一般
真實旅客
2022年6月13日
讚好:職員與服務
不滿:整潔度
Served a purpose
Staff very friendly. Rooms were not very inviting. No soap in bathroom . Everything needed a good clean really. And room very smoky from customers down below.
真實旅客
於 2022 年 6 月住了 1 晚
10/10 優異
karl
商務旅客
2022年6月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great experience
I was hosting at The Hall for Cornwall in Truro which was a 15min drive away. The pub was in a little village called Chacewater and there was a convenient store and fish and chips shop. I was allowed to eat the takeaway in the pub as they had stopped serving food. The room was clear and tidy.
I must say the staff and locals were friendly and had a wonderful stay.
karl
於 2022 年 5 月住了 1 晚
8/10 不錯
John
商務旅客
2022年4月28日
讚好:職員與服務和客房舒適度
Clean and comfortable
The room was clean and comfortable. The pub had changed landlord this week so new people settling in. Food stopped at 7pm. Chip shop wasn’t good and only shop also closed at 7pm. But that is not the King’s Heads fault just the local customer demand.