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"The reception stuff is horrible, the manager "

"Everything was great from food to cleanliness to service. Zero complaints and will definitely be back. ⭐️⭐️⭐️⭐️⭐️"

"Kitchenette poorly stocked and the stove wouldn’t start. The pool was either closed for special events or had music at all hours so loud that it was uncomfortable to be there and my kids couldn’t even stand it and had to leave. "

"For what we were charged, not worth the stay. The hotel and rooms are not up-kept well. Before arrival no one advised us that the pool would be closed for the entire week so we were not able to use it due to facade work being done. Breakfast had to be the only good highlight because the rest of the food was not good. Our key card kept being shut off almost daily which was very inconvenient and the garage staff was incredibly rude. The room was located right in front of the amenity area deck so we had no privacy. The bathroom in the room itself was not well cleaned before we arrived. Not worth the stay and will not be returning or recommending. The one highlight was the restaurant and bar staff, they were kind and very lovely people who were extremely attentive."

"It was a fantastic place to stay cleanliness food accommodations in the stuff. It was outstanding. Everybody was so friendly and make you feel like you use part of them. Thank you very much for everything."

"Yes"

"I’ve stayed many times and Inreturn because the staff goes above and beyond. The employees work damn hard, so just be cool and be down to earth and be generous. Don’t be a greedy gringo or a cudo Colombian. Be thankful for what you have and if you tip each employee who goes above and beyond to assist you, you’ll realize that any generosity is appreciated, especially in a country with such small middle class and large wealth gap. Just be a good person and tip $10-$50 pesos at least once during your stay to each employee assisting you and you’ll be surprised how much more you’ll enjoy your stay at the NH. I’ve stayed at all the 5 stars in BAQ and the service iat the NH is among the best. Make sure you take care of the receptionists since they rarely receive tips, and just be friendly. "

"Staff was very friendly, the food was delicious and location of the property was central to everything. Getting around in taxi was very easy and located just outside of the hotel."

"Staff not friendly. 2 people at the front desk on a fully booked hotel. Lunch lines to check in."