Long story short, we never got our room but were charged for it. Lucky for me I put a hold on my CC. At 3pm, my check in time, I called to make sure the room was ready and was told it was not and there was no ETA for when it would be though I was told they would call me back. Th woman on the phone was very unapologetic and indifferent. She mentioned something about the maids having trouble turning the rooms. I let an hour and a half pass and called 5x with no answer. I left a message explaining that this was unacceptable and I would be putting a hold on my CC in case they tried to charge me and I would no longer be needing the room. At 9:30 PM a different person called asking if I was coming and told me they tried to charge my card but it was declined. I explained the situation to her and she was apologetic. The next day I called to make sure it was ok for me to take the lock off my CC and got someone else who was unaware of the situation, didn't offer me anything for my time but assured me they were sorry and the reservation had been canceled. I have two small children and was in town for an event. This whole situation was so chaotic and the lack of customer service I received was pretty appalling. The room was supposed to be $260 for an evening but they were trying to charge me $320. I also had to get a new card as the CC company was having issues getting the lock off which isn't the hotels fault but more bs I had to deal with because someone majorly dropped the ball.
Lori
2024 年 4 月入住 1 晚
8/10 还可以
David
与家人出行
2024年01月15日
满意:清洁度、员工和服务、住宿条件和设施
David
2024 年 1 月入住 3 晚
8/10 还可以
真实旅客
2024年01月14日
Nice location in safe location Oro Valley
Reasonable price at Tucson
真实旅客
2024 年 1 月入住 1 晚
10/10 超赞
alberto
与家人出行
2024年01月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
alberto
2023 年 12 月入住 5 晚
8/10 还可以
Waltherus
商务旅客
2023年12月27日
满意:清洁度、员工和服务、客房舒适度
Never again.
I was very disapointed in the fact I could not collect my Marriot award points as I booked via Hotels.Com. Knowing this I Will never book via Hotels.com again.
Waltherus
2023 年 12 月入住 2 晚
10/10 超赞
Lisa and John Leonard
商务旅客
2023年12月13日
满意:清洁度、员工和服务、住宿条件和设施
Liked that i could work from the couch with little table or from full desk. Room was very quiet! Unfortunately I got in late and left early so i can't speak to the other amenities. I'd stay here again