Smeaton Tuki Trout Farm Hotels

"Very disappointing stay – not the luxury experience advertised. I have stayed at this property previously and have also stayed at many luxury hotels and resorts around the world. Unfortunately this stay did not reflect the standard expected from a property promoted as luxury accommodation. There were multiple maintenance issues with the villa. The spa continually drained and would not hold water above the jets, meaning it could not be used properly. The oven was not functioning and had been replaced with a microwave, the hairdryer was broken, and all TV remotes had flat batteries. When we went to reception we were simply handed batteries to replace ourselves. We also called the after-hours number twice regarding the spa not working and received no response. At checkout the manager knocked on our door exactly at 11am while we were doing a final check before leaving. Instead of addressing the issues or the lack of response the previous evening, we were told the room needed to be vacated immediately and the manager remained outside the doorway waiting, which created a very uncomfortable interaction. To make matters worse, the public response posted by management online does not accurately reflect what occurred during our stay. Unfortunately this experience was extremely disappointing and not the standard we had experienced here previously."

"Amenities "

"We had a wonderful stay at Oma’s retreat. Anneke was so welcoming and friendly. She showed us around the property and spent some lovely time with us explaining everything. We went there with our fur baby and he had a fabulous time too. Plenty of space to run around and the property itself is spacious. The biggest highlight for us was witnessing the sunrise and sunset from the property. Absolutely stunning. Definitely recommend staying here with your fur baby. Thank you Anneke for making us feel safe and welcome at your stunning property "

"Great experience "

"Excellent place to stay for complete R&R fully self contained, clean & comfortable. Outside area is a great place for breakfast listening to the orchestra of birds. Extremely good host close by if needed & not sighted if not needed."

"Clean, comfortable, and welcoming staff"

"Our second stay at Arinya was absolutely amazing. The serenity of the property, the beautiful house and amenities and Damien who is a great host. Thank you and we will be there again next year!"