「The hotel is beautiful, our room was right outside the pool and beach.
Sea sargassum is a big problem in summer months, if they would have cleaned a little bit, the beach is beautiful.
Staff is friendly, restaurant on site is very convenient.
Highly recommended this budget friendly hotel.」
「Overall, I was disappointed with my stay. Communication through WhatsApp was slow, and many of the staff were not particularly friendly. There was often only one person at the front desk, which led to delays.
The room had a unique locking system that was never explained, making it difficult to lock the door. Housekeeping is only provided upon request, which should be made clear to guests.
The restaurant was another disappointment. Guests must pay the restaurant directly instead of charging...
「Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable.」
「Hotel Shibari was very welcoming. Staff was very accommodating! Randy at ATTA was the best server we have had in a while. They were helpful recommendations for tours and booking transportation. We did a mother daughter trip and the gated hotel made my husband feel more at ease that we were traveling abroad…can’t wait to go back!!!!」
「My husband and I celebrated our 1 year wedding anniversary at Sana Tulum Hotel. We've traveled quite a bit together and it's all in the details for us.
We had valet service throughout our stay, complimentary welcome drinks, our room was serviced twice a day, the check-in and out process was pleasant including the chilled hand towels they offer (scented with rosemary and eucalyptus essential oils) to freshen up throughout the day. The food and service was consistently outstanding. A huge thank...