Thank you so much for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you enjoyed your stay and found our location convenient for exploring downtown. It's great to know that you appreciated the cleanliness and spaciousness of our rooms. We're glad you had a memorable birthday celebration with us, despite the town's power outage. We look forward to welcoming you back for another fantastic stay in the future!

Thank you for your feedback. We will review the points you mentioned thoroughly. Your comments are invaluable to us as they help us improve our services. We appreciate your insights and will address the issues you raised. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Thank you for sharing your feedback with us. We regret to hear that we didn't meet your expectations regarding your experience with our massages, spa, temazcal, restaurant, and pool bar. Your insights are valuable to us as we continuously strive to enhance our services. We apologize for any inconvenience you experienced.Please know that Tulum is a lush jungle destination with abundant vegetation, and despite our frequent fumigation efforts, mosquitoes can remain active. Tulum is globally recognized for its natural beauty, and we take pride in being part of this stunning environment.We sincerely hope you'll consider giving us another opportunity to host you in the future. Your satisfaction is our priority, and we'd love the chance to provide you with a better experience.

We apologize for any inconvenience you experienced. Your feedback is invaluable to us as it helps us strive for continuous improvement. We will thoroughly review the issues you mentioned. Thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future.

Thank you for taking the time to leave your feedback. We're glad to hear that you had a positive experience overall. If there are any areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. Your feedback is invaluable to us as we continuously strive to enhance our services. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

We sincerely apologize for any inconvenience you experienced. Thank you for sharing your feedback with us as it helps us identify areas for improvement. We will review the issues you mentioned thoroughly. Your comments are valuable to us, and we appreciate your understanding. We hope you will consider staying with us again in the future.

Thank you for your feedback. We would have loved to hear more about your experiences with our massages, spa, temazcal, restaurant, and pool bar. We apologize for any inconveniences you encountered during your stay. We hope you will give us another opportunity to host you in the future and provide you with an even better experience.

Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. It would be very helpful if you could provide more details about the issues you encountered. This information will allow us to address and resolve any problems to improve our service. We hope to have the opportunity to make things right and provide you with a better experience in the future.

Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your valuable comments as they help us to continuously improve. We're delighted to hear that you had a positive experience overall. We hope to have the pleasure of welcoming you back soon to provide you with another memorable experience. Safe travels!

Thank you for your wonderful review! We're delighted to hear that you had a great experience with us and that our convenient location and friendly staff made your stay enjoyable. We look forward to welcoming you back on your next visit. Your recommendation means a lot to us!

Thank you for your feedback. We appreciate your comments and are committed to improving our property. We're delighted to hear that you enjoyed the food in our home-cooking-style restaurant. We hope to welcome you back soon!

Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with us. Your kind words and support mean a lot to our team. We look forward to serving you again in the future!

We're truly sorry to hear about your experience and the issues you encountered with our customer service. Your satisfaction is our top priority, and it's regrettable to learn that we may have fallen short of delivering the quality and warmth of service that we pride ourselves on.We would like to gather more details about your experience to better understand what happened and address your concerns effectively. With this information, we can further investigate and take necessary steps to prevent similar situations from occurring in the future.We also want to assure you that providing exceptional service is at the heart of everything we do. Many of our reviews reflect the high level of quality and warmth that we strive to maintain in all aspects of our service.Your feedback is valuable to us, and your input helps us improve our services. We hope to have the opportunity to regain your trust on a future visit.Best regards,

Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient for exploring Tulum center. It's wonderful to know that you appreciated our clean and spacious rooms, as well as the variety in our breakfast offerings. We're also glad to hear that you found our staff to be nice and that you enjoyed our pools.Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back in the future.Warm regards,

Thank you very much for taking the time to share your experience with us. We're thrilled to hear that you found our staff awesome, enjoyed our beautiful rooms, and found it easy to navigate in and out of the property. It's fantastic to know that you appreciated the convenience of having two garages and that you had a great time at our pools.We apologize for any inconvenience regarding the cenote closure during your stay. While we strive to maintain our pools to the highest standards, we regret that there were some issues during your visit. Rest assured, we have taken your feedback seriously and will address the pool maintenance concerns promptly to ensure a more enjoyable experience for our future guests.Thank you once again for choosing to stay with us and for recommending our property. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you found our property to be very nice and that you enjoyed your stay with us.Our team takes great pride in providing helpful and informative service to our guests, so we're delighted to hear that you had a positive experience with our employees.It's wonderful to hear that you enjoyed the hot tub the most! We're glad that it added to the enjoyment of your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

Thank you for taking the time to share your feedback with us. We truly appreciate your comments and your recent stay at our property.We're glad to hear that you had an enjoyable experience overall. However, we would have loved to hear more about your experience with our spa treatments, complimentary parking, five pools, free Wi-Fi, and complimentary access to the sauna and jacuzzi. Your satisfaction is our utmost priority, and your feedback helps us ensure we're meeting the expectations of our valued guests.Should you have any further comments or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to welcome you back for an even more memorable stay in the future.Warm regards,

Thank you for taking the time to leave a review. We value all feedback, as it helps us improve our services. We would have appreciated hearing about your experience with our spa treatments, complimentary parking, five pools, free Wi-Fi, or complimentary access to the sauna and jacuzzi. Your satisfaction is important to us, and we apologize if we fell short of meeting your expectations. Please feel free to contact us directly with any further comments or concerns. We hope to have the opportunity to better serve you in the future. Warm regards,

We are absolutely delighted to receive your glowing 5-star review! Thank you so much for taking the time to share your positive experience with us.Your satisfaction is our utmost priority, and we're thrilled to hear that we succeeded in providing you with an exceptional stay. Your feedback motivates us to continue delivering outstanding service to all our guests.We truly appreciate your support, and we look forward to the pleasure of welcoming you back again soon for another fantastic experience.Warm regards,

Thank you for your feedback. We apologize for any misunderstanding regarding the breakfast. Please note that your reservation was made for room-only accommodation without breakfast included. We regret any confusion and assure you that we strive to provide transparent pricing and excellent service to all our guests. If you have any further concerns, please don't hesitate to reach out to us directly.

Thank you for your feedback. We will review it carefully. Your comments are important to us, and we will take action.

Thank you for your feedback. We will review it carefully. Your comments are important to us, and we will take action.

Thank you so much for your feedback! We are thrilled to hear that you found our staff amazing and the front desk team helpful and pleasant.We apologize for any inconvenience caused by the maintenance of the pools and Jacuzzi. Rest assured, we will address this promptly to ensure a better experience for our guests.We're delighted to know that you love our hotel and staff overall! Your satisfaction is our top priority, and we look forward to welcoming you back for an even more enjoyable stay.Warm regards,

We are absolutely delighted to receive your glowing 5-star rating! Thank you immensely for choosing to share your experience with us.Your satisfaction is our utmost priority, and we are thrilled to have met and exceeded your expectations. Your feedback motivates us to continue delivering exceptional service, and we eagerly await the opportunity to host you again soon.Warm regards,

We are over the moon to receive your stellar 5-star review! Thank you so much for taking the time to share your positive experience with us.Your satisfaction is paramount, and we are thrilled that we could deliver a memorable stay for you. Your kind words mean the world to us, and we cannot wait to welcome you back for another fantastic experience in the future.Warm regards,

Wow! Thank you for awarding us a nice rating! We are absolutely delighted to hear that you thoroughly enjoyed your time with us.Your satisfaction is our ultimate goal, and it brings us immense joy to know that we succeeded in providing you with an exceptional experience. We appreciate your support and hope to have the opportunity to welcome you back soon for another outstanding stay.Warm regards,

We are truly grateful for your glowing 5-star review! It means the world to us that you had such a fantastic experience during your recent stay.Your satisfaction is what drives us, and we are thrilled that we were able to exceed your expectations. Thank you for choosing to stay with us, and we look forward to the pleasure of hosting you again in the near future.Warm regards,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience didn't meet your expectations. Please know that your satisfaction is our utmost priority, and we take your comments seriously.We will thoroughly review your feedback to address any areas that may need improvement. It would have been helpful to hear more details about your stay, such as your experience with our four pools, spa services, dining options at the pool bar or restaurant, or any experiences with our Temazcal offerings.Just a quick note, we're conveniently located on Avenida Kukulcán, one of Tulum's main avenues, in the heart of this beautiful and developing town. Tulum is known for its natural beauty and rich history, including its archaeological sites. We offer complimentary parking for our guests and always recommend renting a car to fully enjoy Tulum's splendor.Once again, we apologize for any inconvenience you experienced and appreciate your feedback. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,

Thank you immensely for awarding us a perfect 5-star rating! Your feedback means the world to us.We are thrilled to hear that you had an exceptional experience during your stay. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations.We appreciate your support and hope to have the opportunity to welcome you back again soon for another memorable stay.Warm regards,

We sincerely apologize for any inconvenience you experienced during your stay. Thank you for taking the time to share your feedback with us. We truly value your patronage and hope to have the opportunity to welcome you back in the future for a much-improved experience.

Thank you so much for the perfect rating! We're thrilled to hear that you had a wonderful experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again in the future!

We greatly appreciate your kind words! Our team strives to ensure that each guest has a memorable experience, and it warms our hearts to hear that we succeeded in making your stay special. Your compliments have been passed along to all our staff, especially Daniel. We look forward to welcoming you back on your next vacation!

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a wonderful experience during your stay with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another fantastic stay.

Thank you for your feedback. We apologize that our property did not meet your expectations.

Thank you for your review! We would have loved to hear about your experiences with our spa treatments, enjoying the four pools, complimentary parking, gym, jacuzzi, and steam sauna. We appreciate your feedback and your stay. We recommend renting a car to fully explore the beauty that Tulum has to offer. We hope to welcome you back again soon!

Thank you so much for taking the time to share your wonderful feedback with us. We're thrilled to hear that you had such a pleasant stay and that Thomas and our team made a positive impact on your experience. Your kind words truly mean a lot to us.We're delighted that you found our accommodations to be worth it and that you enjoyed our delicious and varied breakfast offerings. Our team takes great pride in providing exceptional service, and we're grateful for your recognition of their hard work.Thank you once again for choosing to stay with us, and we look forward to welcoming you and your family back for another enjoyable stay in the future!

Thank you for sharing your feedback with us. We're glad to hear that you found the villa suites spacious and appreciated the privacy they offered. We apologize for any shortcomings, we assure you that we will take your comments into account. It's wonderful to know that you found our staff friendly, particularly at the front desk, and that you enjoyed the various amenities we offer, including the pools and restaurant options. We agree that renting a car can enhance the convenience of exploring Tulum, and we appreciate your recommendation. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Thank you again for choosing to stay with us.

Thank you for taking the time to leave a review. We appreciate your feedback and will certainly take it into consideration. We look forward to welcoming you back in the future!

Thank you so much for your perfect rating and kind words! It's truly an honor for us to receive your recognition. We're delighted that you appreciate the heartfelt service we strive to provide. Nothing makes us happier than when our guests recognize our efforts. Our entire staff takes great pride in ensuring memorable experiences for our guests, and we're thrilled that you've noticed. We look forward to the opportunity to welcome you back in the future!

Thank you for your visit and for taking the time to leave a review. We're sorry to hear about your experience with the flight delay and lack of transfer to the hotel. However, we would like to clarify that while we value your feedback, it's important to note that this platform is for reviewing the hotel itself. If you booked a package with Expedia, any issues related to flight delays or transportation would be separate from our services, as we do not have control over airline schedules or transportation arrangements. We apologize for any inconvenience you experienced and hope you were still able to enjoy your stay with us. If you have any further concerns, please don't hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future!

Thank you for sharing your feedback with us. We greatly appreciate your visit and your detailed review.We want to extend our apologies for any inconvenience caused by the presence of mosquitoes during your stay. It's important to note that mosquitoes are part of the natural environment in Tulum's jungle surroundings. However, please rest assured that we regularly fumigate the area to mitigate their presence.In addition, we provide OFF mosquito repellent available at our reception for our guests' convenience. We hope this helped make your stay more comfortable.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,

Dear Jaime,Thank you for taking the time to rate your experience with us! We appreciate your perfect score and are delighted that you had a wonderful stay. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,

Thank you for taking the time to share your feedback with us. We appreciate your stay and are grateful for the points you've raised. Please know that we take your comments seriously and will work diligently to address them to ensure a better experience for future stays.Your insights are invaluable to us, and we sincerely apologize for any shortcomings you experienced during your visit. If you do decide to give us another opportunity to host you, we're committed to providing you with an improved and more satisfying stay.Thank you again for your valuable feedback, and we hope to welcome you back soon for a more enjoyable experience.

Thank you so much for your wonderful review! We're delighted to hear that you had an amazing stay with us. It's truly a pleasure to know that Daniel's exceptional service stood out to you. Here at The Waves Tulum Resort, we all strive to go above and beyond to provide memorable experiences for our guests. We're thrilled that you enjoyed the rooftop deck and pool—it's always fantastic to hear when our guests love our amenities as much as we do. We look forward to welcoming you back for another unforgettable stay in the future!

Dear Bryan,Thank you for taking the time to share your feedback. We sincerely appreciate your input and the positive comments about our colleagues. However, we regret any inconvenience you may have experienced during your stay.We'd like to clarify that our kitchen amenities are provided for guests' use, and we do allow guests the flexibility to purchase their preferred brands of food to cook. Your comments are valuable to us, and we take them seriously. We are committed to making improvements based on your feedback. If you give us the opportunity to host you again, we will strive to provide a much-improved experience.Thank you once again for your feedback. We look forward to the possibility of welcoming you back and delivering a more enjoyable stay.Best regards,

Dear Joni,Thank you for sharing your feedback. Thank you for bringing these matters to our attention. We value your feedback and apologize for the inconveniences. We are sorry about we did not meet your expectations. We are going to improve our communication to our guest to let them know we are available in WhatsApp to assist them and to take orders. Your feedback is valuable, and we will work on addressing these concerns to improve our services.Best regards,

Dear S.,Thank you so much for taking the time to share your review. We sincerely appreciate your kind words about our property and rooms, and we're thrilled to hear that you enjoyed your stay.We're delighted that you had a fantastic experience with Brenda during your deep tissue massage. We have shared your compliments with her and congratulated her on her excellent work. Brenda is highly regarded for her skill as a therapist, and we are grateful for your acknowledgment.We apologize for any misunderstanding about breakfast hours. Please note that breakfast is available from 8 am to 11 am, and we appreciate your understanding.Your feedback is invaluable to us, and we are grateful for your review. We look forward to welcoming you back for another wonderful experience.Warm regards,

Dear Jessica Lee,Thank you so much for your loving review! We are delighted to hear that you enjoyed your stay and felt the warmth of our friendly and accommodating staff. Your kind words mean a lot to us.It's wonderful that you found everything to be perfect during your time with us. Your use of the word "Loved" is especially heartening, and it's quite fitting given the upcoming Valentine's month. If you choose to return during this time, you can look forward to experiencing the month of love with special offerings at The Waves Tulum Resort. We have planned Valentine's specials in the spa, restaurant, and throughout the resort, spreading love and creating unforgettable moments.Having you as our guest was truly a pleasure, and we look forward to welcoming you back soon. If there's anything specific you would like during your next visit, please feel free to let us know. We're here to make your experience even more special.Thank you again for choosing The Waves Tulum Resort. Until we meet again!Warm regards,

Dear Sophie,Thank you so much for your positive feedback! We're delighted to hear that you found our front desk staff to be very friendly and helpful. Providing excellent customer service is a priority for us, and it's rewarding to know that our team's efforts have made a positive impact on your experience.Your kind words will be shared with our front desk staff, and they will be commended for their efforts in ensuring your satisfaction. We appreciate your choice in staying with us, and we look forward to welcoming you back for another great experience.Best regards,