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Novotel Citygate Hong Kong

Photo gallery for Novotel Citygate Hong Kong

Exterior
Seasonal outdoor pool
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Novotel Citygate Hong Kong

UNESCO Sustainable Travel Pledge

Novotel Citygate Hong Kong

4.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Restaurant
  • Gym
Map
51 Man Tung Road, Tung Chung, 0

Explore the area

  • Popular LocationTung Chung New Development Ferry Pier8 min walk
  • Popular LocationCitygate Outlets9 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)8 min drive
  • Popular LocationTung Chung Fort9 min drive

Room options

About this area

Tung Chung

Located in Tung Chung, Novotel Citygate Hong Kong is connected to a shopping centre. Tung Chung Fort and Red House are local landmarks, and some of the area's activities can be experienced at Tung Chung New Development Ferry Pier and Skypier. Travelling with kids? Consider Hong Kong Disneyland and The Hermitage.

What's nearby

  • Tung Chung New Development Ferry Pier - 8 min walk
  • Citygate Outlets - 9 min walk
  • Skypier - 6 min drive
  • Tung Chung Fort - 9 min drive
  • AsiaWorld-Expo - 10 min drive

Getting around

  • Hong Kong Tung Chung Station - 13 min walk
  • Butterfly Station - 13 min drive
  • Hong Kong International Airport (HKG) - 8 min drive

Restaurants

  • Curry Lounge - 6 min walk
  • Spaghetti House - 13 min walk
  • Handi Indian Restaurant - 4 min drive
  • Ho Hung Kee 何洪記 - 7 min drive
  • Crystal Jade La Mian Xiao Long Bao - 7 min drive

About this property

Novotel Citygate Hong Kong

4-star eco-friendly hotel connected to a shopping centre
Consider a stay at Novotel Citygate Hong Kong and take advantage of a free return airport shuttle, a terrace and a shopping centre on site. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and brunch. In addition to a cafe and a garden, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and wedding services
  • Multilingual staff, 7 meeting rooms and a TV in the lobby
  • Tour/ticket information, a lift and concierge services
  • Guest reviews give top marks for the pool and location
Room features
All 440 rooms feature comforts, such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guest reviews highly rate the overall comfort, quietness rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with baths or showers and free toiletries
  • 40-inch LCD TVs with satellite channels
  • LED light bulbs, coffee/tea makers and heating

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available
  • Free return airport shuttle from 6 AM to 11:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 140-188 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Essence
  • Olea
  • Andante

Things to do

  • Children's pool
  • Fitness centre
  • Playground
  • Seasonal outdoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (4790 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 1 March 2022 to 21 February 2023 (dates subject to change).
The following facilities or services will be unavailable from February 21 2023 to March 15 2023 (dates subject to change):
  • One of the bars/lounges
The following facilities are closed seasonally each year. They will be closed from 1 January to 31 March:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 550.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between HKD 140 and HKD 188 per person (approximately)
  • Self-parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The seasonal pool will be open from April to December
Pool access available from 7:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Does Novotel Citygate Hong Kong have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 7:00 AM to 8:00 PM. The swimming pool is closed seasonally each year from January 1 until March 31.

How much does it cost to stay at 諾富特東薈城酒店?

As of 5 Feb 2023, prices found for a 1-night stay for 2 adults at 諾富特東薈城酒店 on 26 Feb 2023 start from HK$723.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Citygate Hong Kong pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Citygate Hong Kong?

Self-parking is available for HKD 250 per day. Valet parking is available for HKD 250 per day.

What time is check-in at Novotel Citygate Hong Kong?

Check-in is from 2 PM - 5:30 AM.

What time is check-out at Novotel Citygate Hong Kong?

Checkout is at noon.

Does Novotel Citygate Hong Kong provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 6 AM to 11:30 PM at scheduled times.

Where is Novotel Citygate Hong Kong located?

This family-friendly Tung Chung hotel is located near the airport, within a 10-minute walk of Tung Chung New Development Ferry Pier and Citygate Outlets. The Hermitage and Lantau North Country Park are also within 1 mile (2 km). Hong Kong Tung Chung Station is 13 minutes by foot.

Reviews

8.4

Very good

Rating 10 - Excellent. 453 out of 1000 reviews" "
" "10 - Excellent 45%
Rating 8 - Good. 391 out of 1000 reviews" "
" "8 - Good 39%
Rating 6 - Okay. 91 out of 1000 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 36 out of 1000 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 29 out of 1000 reviews" "
" "2 - Terrible 3%

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.3/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities
Friendly reception desk. But utilities like Charging batteries of cell phone in room not working. Room smells
Stayed 1 night in Jan 2022

6/10 Okay

Andreas

Stayed 1 night in Jan 2022

10/10 Excellent

YI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Cleanliness...
I dont know if it is due to peak time during holidays (31-Dec to 2-Jan, 2021), but room cleanliness is extremely poor. Toilet seems not cleaned and was very dirty. The bathroom sink has toothpaste stain left.. Kind of horrible especially during pandemic time.
Stayed 2 nights in Dec 2021

6/10 Okay

Claudia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Small twin beds not fit for family trip
Convenient location. Check-in at 2:30pm but front desk said no room was available and asked us to come back after 1.5 hours (geez…). When we came back at 4pm, they still said no room was ready and they needed another 15 mins…When we finally got into our room, it’s been 4:30pm already. Hotel offered 2-hour late check-out as compensation. Anyway, check-in experience was totally unpleasant. We booked a twin bed room for our 2-night family trip. However the bed was single-sized that couldn’t even accommodate 1 adult plus 1 kid to sleep on. I had terrible sleep time these 2 nights. They should not mention their rooms can accommodate 2 adults and 1 kid, which is totally misleading and wrong information.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is excellent. There are numerous shops nearby. We had a comfortable stay.
Stayed 1 night in Dec 2021

8/10 Good

Tik Yee

Stayed 1 night in Dec 2021

10/10 Excellent

Jose Lare

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2021