BBQ/picnic Area

Reviews of TownePlace Suites by Marriott Twin Falls

2.5 out of 5
TownePlace Suites by Marriott Twin Falls
175 POLE LINE RD E, Twin Falls, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 380 out of 524 reviews" "
Rating 8 - Good. 87 out of 524 reviews" "
Rating 6 - Okay. 28 out of 524 reviews" "
Rating 4 - Poor. 17 out of 524 reviews" "
Rating 2 - Terrible. 12 out of 524 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money.
Stayed 1 night in May 2024

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, lovely room. Staff was super helpful (even at 3am when we arrived). Comfortable bed. Delicious breakfast. Thanks for making your hotel such a nice place to stay!
Stayed 1 night in May 2024

10/10 Excellent

Bethany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the kitchen and space. Staff was really nice and professional. Hot tub was awesome and so was the breakfast. Will stay in TownePlace again!
Stayed 1 night in May 2024

10/10 Excellent

Boung

Clean quiet
Stayed 1 night in May 2024

10/10 Excellent

Ismael Gilles, Columbia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a new hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and very clean
Stayed 2 nights in Apr 2024

6/10 Okay

Krishna, Delta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Breakfast included. Not sure if this was a hotel issue or an Expedia issue but they charged extra money for the dog which was more than 1/2 the price of the hotel room. Was never made aware when i booked the room that there is a huge surcharge for a pet as it just advertised the hotel as "pet friendly"
Stayed 1 night in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for your feedback, we are sorry that there was a miscommunication about the pet fee. We are looking into this issue, we hope to see you in the near future.

6/10 Okay

Laura

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were traveling with our dog, when reserving our room I couldn't find any information on a pet fee. We were not told of the $75 non refundable pet fee until after we checked in and it was too late to go somewhere else. Also the carpet in our room was damp, causing our socks to actually get wet. We prefer Marriott hotels and usually have great experiences at them, but not this time.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for your feedback, we are sorry there was a miscommunication about the pet fee, we will look into this and have this corrected. We hope that we can earn your business in the future.

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office manager on 5 Apr 2024
Thank you for your feedback, we are so happy that you enjoyed your stay with us! We hope to serve you in the future!

10/10 Excellent

Steve, Bonney Lake

Liked: Cleanliness, staff & service, property conditions & facilities
kitchenette
Stayed 1 night in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for your feedback, we are happy you enjoyed your stay, we look forward to seeing you in the future.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for your feedback! We are pleased that you enjoyed your stay, we look forward to seeing you in the near future.

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for your feedback! We are pleased that you enjoyed your stay, we hope to see you in the future.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel.
Love the hotels room because they're equipped with the essentials to stay for a few days. If you don't want the fast food then you can cook in your room.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 5 Apr 2024
We are glad that you enjoyed your stay with us, we hope to see you again.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for taking the time for your feedback, we are happy that you enjoyed your stay.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Manager on 5 Apr 2024
Thank you for your feedback, we are pleased that you enjoyed your stay. As always, we look forward to seeing you in the future.

10/10 Excellent

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, clean, and fun place.
Stayed 3 nights in Feb 2024

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jesse S. on 2 Feb 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Kim

Stayed 1 night in Jan 2024
Response from Jesse S. on 1 Feb 2024
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay!! We had our dog and they even made her feel welcomed! :)
Stayed 1 night in Jan 2024
Response from Jesse S. on 1 Feb 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved your stay, and it warms our hearts to know that your furry friend felt welcomed too. We look forward to hosting you and your dog again in the future!

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024
Response from Jesse S. on 1 Feb 2024
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our studio suite was roomy, with a nice size kitchen area, a big bathroom, and a comfy king size bed. We brought our cat with us and she enjoyed sleeping on the sofa.
Stayed 1 night in Jan 2024
Response from Jesse S. on 1 Feb 2024
Thank you so much for taking the time to share your delightful experience with us! We are thrilled to hear that your stay in our studio suite exceeded your expectations. It warms our hearts to know that you found the room spacious, enjoyed the well-appointed kitchen area, and appreciated the comfort of the king-size bed.We're especially pleased to hear that your furry friend felt at home and enjoyed the cozy sofa – pets are truly valued members of the family, and it's wonderful to know your cat had a comfortable stay as well.Your kind words mean a lot to us, and we are grateful for the opportunity to have hosted you. Should your travels bring you back to our area, we would be honored to welcome you and your four-legged companion once again.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jesse S. on 1 Feb 2024
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Eloy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jesse S. on 1 Feb 2024
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

8/10 Good

Andrea, Boise

Stayed 1 night in Jan 2024
Response from Jesse S. on 2 Feb 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Zack

Stayed 1 night in Jan 2024
Response from Jesse S. on 1 Feb 2024
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was listed as a 1bedroom, it was not a one bedroom. I paid extra for a one bedroom
Stayed 1 night in Dec 2023
Response from Jesse S. on 1 Feb 2024
We sincerely apologize for any inconvenience you experienced during your recent stay with us. We understand that booking discrepancies can be frustrating, and we regret any confusion caused by the discrepancy between the room type listed and the actual accommodations you received.We want to clarify that the issue appears to stem from the third-party booking platform, and we empathize with your frustration. Please know that this situation is not reflective of our usual standards, and we appreciate your understanding.In the future, if you encounter any discrepancies with your reservation, we encourage you to contact us directly so that we can address and resolve any concerns promptly. We value your feedback and hope that despite this issue, you found other aspects of your stay enjoyable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a seamless experience.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great dog-friendly stay
We had a very nice stay. Everything was extremely clean and all staff were friendly and helpful.
Stayed 1 night in Jan 2024
Response from Jesse S. on 1 Feb 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you had a very nice stay, and your kind words about the cleanliness of our facilities and the friendliness and helpfulness of our staff mean a lot to us. Maintaining a high standard of cleanliness is a top priority, and we're glad you noticed.Our team takes pride in creating a welcoming and enjoyable environment for our guests. We appreciate your feedback, and it was a pleasure having you as our guest. We look forward to the opportunity to welcome you back for another delightful stay in the future.

10/10 Excellent

Vui, Chino

Stayed 2 nights in Dec 2023
Response from Jesse S. on 1 Feb 2024
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jesse S. on 1 Feb 2024
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

4/10 Poor

Ivan

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jesse S. on 1 Feb 2024
Hello,We are so sorry your stay with us did not meet expectationsThank you for providing your valuable feedback!We will work hard to fix these issues so that things like this do not happen again in the future!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great, check it was easy. breakfast was great, area was nice and safe
Stayed 2 nights in Dec 2023
Response from Jesse S. on 1 Feb 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! The rooms are always clean and comfortable. Most importantly they keep the pool nice and warm so that it is enjoyable to go for a swim. The hot tub is also a great temperature. Keep the warm pool and we'll keep coming back! The continental breakfast options were great also! We really enjoyed the near by dining options such as 2nd South which has many dining options. Lucy's N.Y. Style pizza was our favorite. The kids could get a soda and the adults could grab a beer at the Tap House. Many dining options! We love our visits to TownePlace Suites by Marriott in Twin Falls.
Stayed 2 nights in Nov 2023
Response from Jesse S. on 4 Dec 2023
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our rooms clean and comfortable. It's fantastic to know that the warm pool and hot tub added to your experience—we'll definitely keep them that way! We appreciate your compliments on our continental breakfast options.We're delighted that you explored and enjoyed the nearby dining options. It's guests like you that make TownePlace Suites by Marriott in Twin Falls a special place. We look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Dallen

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms for the price. Wish the pool was bigger for my kids. But overall great stay.
Stayed 1 night in Nov 2023
Response from Jesse S. on 4 Dec 2023
Thank you for your kind words! We're delighted to hear that you found our rooms very nice for the price. We appreciate your feedback regarding the pool size and will take it into consideration for future improvements. It's wonderful to know you had an overall great stay, and we look forward to hosting you and your family again.

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023
Response from Jesse S. on 1 Feb 2024
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Isaya

Stayed 1 night in Nov 2023
Response from Jesse S. on 1 Feb 2024
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

8/10 Good

Kris, Ketchum

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to Elevation 486, a great restaurant. Large rooms.
Stayed 1 night in Nov 2023
Response from Jesse S. on 4 Dec 2023
Thank you for sharing your experience! We're pleased to hear that you enjoyed the easy walk to Elevation 486 and found our rooms spacious. Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another delightful stay.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Stayed 2 nights in Nov 2023
Response from Jesse S. on 15 Nov 2023
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

4/10 Poor

Eric

Stayed 1 night in Oct 2023
Response from Jesse S. on 8 Nov 2023
Hello,We are so sorry your stay with us did not meet expectationsThank you for providing your valuable feedback!We will work hard to fix these issues so that things like this do not happen again in the future!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jesse S. on 8 Nov 2023
Hello!Thank you for the excellent review!We hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed!
My family and I are passing through due to moving cross country and we are so glad we chose this place. These suites are really nice, clean, spacious, and has more than what you would want and need especially for the price. Fantastic value for the accommodations. I can’t recommend enough.
Stayed 1 night in Oct 2023
Response from Jesse S. on 8 Nov 2023
Hello!Thank you for your positive feedback! We are so happy to hear we were able to give you a comfortable and clean stop on your cross country move! We wish you the best on your new adventure!We hope to welcome you back in the future!

10/10 Excellent

Karla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business or family trip
Great location, clean rooms, and friendly staff. Will stay again!
Stayed 2 nights in Oct 2023
Response from Jesse S. on 8 Nov 2023
Hello!Thank you for your kind review! We are so happy the location, cleanliness, and our exceptional staff made your stay a pleasant one!We look forward to welcoming you back on your next trip to Twin Falls.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jesse S. on 23 Oct 2023
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jesse S. on 11 Oct 2023
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

8/10 Good

Johnny, Richland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with lots of room
Stayed 1 night in Oct 2023
Response from Jesse S. on 11 Oct 2023
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

8/10 Good

MARTIN, ellensburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property just a few things that were missing like hair dryer, bag or ice, bucket, hand lotion. Not a big deal but usually expected at this price range. Staff was pleasant but not real friendly.
Stayed 2 nights in Oct 2023
Response from Jesse S. on 4 Oct 2023
Thank you for your review. We're glad you enjoyed our property. We apologize you were unable to locate some of the amenities, and we'll work on improving the friendliness of our staff. Your feedback is valuable, and we hope to welcome you back for an even better experience.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jesse S. on 28 Sept 2023
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay.
Stayed 1 night in Sep 2023
Response from Jesse S. on 20 Sept 2023
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

shannon

Stayed 2 nights in Sep 2023
Response from Jesse S. on 11 Oct 2023
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Sep 2023
Response from Jesse S. on 20 Sept 2023
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Barbara

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jesse S. on 11 Sept 2023
Hello,Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!