We stayed 7 nights in the Emana Pool Villa and overall had a great time, though we spent most of our time exploring the island and culture outside the property. Our time within the villa was great; however, there were several issues that I think they can improve on to be a truly great property. First, our package perks were not fully explained to us, so we were always surprised with things that we were offered but also disappointed with things that we thought were included. Also, they would charge for small things such as adding caramel to my morning latte, which is typically part of a standard breakfast. We were also shown many drink menus that we could choose from but were never told about additional charges until after we had decided to order. They were also pretty reserved about providing basic amenities such as more than one roll of toilet paper or more than 2 towels. They also provide a complimentary shuttle to Ubud centre at various times of the day which we greatly appreciated; however, we were not informed that we must request the shuttle at those times and were stuck waiting 40 minutes in the blistering heat. There were also many small things that irked us considering the money we paid to stay. As some examples, they would turn off our AC when coming to clean our room and not turn it back on, we were always reluctant to eat at the restaurant as there were many ants crawling around the table and sometimes our plates, and also found many ants/grasshoppers in our villa