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"Staff was extremely friendly and helpful. Room was nice and comfortable for our group of 3."

"Easy access to public service and ease of transport with shuttle bus "

"Beautiful property n staff fluent in english helps a lot."

"Great room"

"Clean, staff politeness, good play area for kids, good breakfast and executive drink sessions."

"Absolutely stunning hotel and the service was top notch. We came here to get away from Tokyo this is our first visit to this area and this hotel was amazing! We were greeted immediately and checked in, the staff also speak English and were very nice to us. They have a ton of items you can rent from board games to flat irons. The rooms are huge, the showers are amazing. We didn’t get to try the onsen this time but we will definitely be back. This hotel is right on a shopping street where you can shop for various items food and it’s even close to a lit Karuizawa sign area you can take photos this time of year. If you are looking for something away from the hustle and bustle of Tokyo stay here. We did Hakone 3 times before we found this area and 100% would stay here over Hakone. "

"Nice view from the room"

"Excellent. "

"Everything was perfection!!"