Bar (on property)
Check availability

Reviews of Holiday Inn Ulaanbaatar, an IHG Hotel

3.5 out of 5
Holiday Inn Ulaanbaatar, an IHG Hotel
Sambuu Street 24, Chingeltei District, 5th Horoo, Ulaanbaatar

Reviews

8.4

Very good

Rating 10 - Excellent. 19 out of 38 reviews" "
Rating 8 - Good. 12 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 3 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yu Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024

8/10 Good

carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Great restaurant.
Stayed 3 nights in Oct 2023

2/10 Terrible

badamdash

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff welcoming and helpful. Room was spacious with nice drenching shower
Stayed 1 night in Nov 2019
Response from General Manager on 4 Dec 2019
Dear Guest Thank you very much for staying at the Holiday Inn Hotel Ulaanbaatar. We appreciate the time you have taken to evaluate our hotel. Comments, like yours, are critical to us to improve our guest experience and guest journey. We are looking forward to welcoming you again at the Holiday Inn Ulaanbaatar. Sincerely yours Frank Prasmo General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
I like it more than Kempinski and more than Ramada
Stayed 1 night in Nov 2019
Response from General Manager on 12 Nov 2019
Dear Guest Thank you very much for staying at the Holiday Inn Hotel Ulaanbaatar and finding the time to review our performance. Comments, like yours, are critical for us to improve our guest journey and guest experience. We are looking forward to welcoming you at the Holiday Inn Ulaanbaatar in the not to distance future. Sincerely Frank Prasmo General Manager Holiday Inn Ulaanbaatar Hotel

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from General Manager on 12 Nov 2019
Dear Guest Thank you very much for staying at the Holiday Inn Hotel Ulaanbaatar and finding the time to review our performance. Comments, like yours, are critical for us to improve our guest journey and guest experience. We are looking forward to welcoming you at the Holiday Inn Ulaanbaatar in the not to distance future. Sincerely Frank Prasmo General Manager Holiday Inn Ulaanbaatar Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019

8/10 Good

YupingSU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is very new, very clean, everything is in order.Price is reasonable. Location is excellent, close to everywhere, walking distance to all major sightseeing points in Ulaanbaatar.
Stayed 6 nights in Apr 2019

10/10 Excellent

Ron, Merritt Island, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel within easy walk to shopping and restaurants
Stayed 2 nights in Aug 2018

10/10 Excellent

Linda, Yukon Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chosen by our tour
Wonderful hotel.. central to sites and shopping. The most helpful friendly staff I have met for a very long time. There are two massage services and I recommend both. Food is excellent at 2nd floor restaurant and the lounge on top floor is a great place to end a day
Stayed 1 night in Jul 2018

10/10 Excellent

Linda, Yukon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked as part of a tour
Our tour company booked this and I stayed for longer. Food is excellent, massages are wonderful, staff are so friendly
Stayed 2 nights in Jun 2018

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great stay (4 days) in this hotel. Good breakfast and dinner Staff is very friendly
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Unterkunft
Wir waren sehr gut bedient
Stayed 7 nights in Feb 2023

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles Super
Service im Hotel war einwandfrei.
Stayed 7 nights in Feb 2023

10/10 Excellent

RIKYEONG

Stayed 1 night in Jan 2023

10/10 Excellent

ibrahim tarik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ulaan bataarda konforlu bir konaklama
Bu grupla çok farklı ülkelerde hep kalıyorum Moğolistan’daki Şubesi de oldukça güzel bir servise sahip bir tek 24 saat oda servisi olmaması bir handikap.
Stayed 1 night in Jan 2023

4/10 Poor

HIROTO

Stayed 2 nights in Oct 2022

10/10 Excellent

JAEHUNG

Stayed 1 night in Jul 2022

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo dobra obsluga
Stayed 5 nights in Feb 2022

8/10 Good

HYUNJIN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from General Manager on 12 Nov 2019
Dear Guest Thank you very much for staying at the Holiday Inn Hotel Ulaanbaatar and finding the time to review our performance. Comments, like yours, are critical for us to improve our guest journey and guest experience. We are looking forward to welcoming you at the Holiday Inn Ulaanbaatar in the not to distance future. Sincerely Frank Prasmo General Manager Holiday Inn Ulaanbaatar Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
홀리데이 인 울란바토르시설이 청결하고 좋습니다. 직원분들도 친절하고 편안하게 업무보고 왔습니다.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
室内の清掃も行き届いていて、17階に宿泊し窓からの眺望も最高でした。
Stayed 1 night in Jul 2019

6/10 Okay

사라

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Le système wifi est très très lent quand il fonctionne. A ma dernière journée aucune possibilité de prendre de douche. Il n’y avait pas d’eau. Le déjeuner est très bien au début de la matinée mais si vous y aller vers 9h, il ne reste plus rien.
Stayed 2 nights in Jun 2019

6/10 Okay

sacho, tokyo

国際都市としては普通に綺麗で、英語が通じる。
Stayed 1 night in Apr 2019

8/10 Good

BINOTTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but no call Taxi trought hotel
All OK, only one problem, I ordered a Taxi from Airport and the cost paid was 50$, The real cost was 25$, trought Hotel 100% more.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

kiyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
排水の匂いが気になりました。
Stayed 1 night in Oct 2017

8/10 Good

Tsukasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
まだ新しいホテル
部屋はとてもきれいで広かった。掃除も行き届いている。朝ごはんがすこし微妙だったが。
Stayed 4 nights in Sep 2017

4/10 Poor

HY , Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kind people and convenience for Cafeteria
it is good for meet guest at the lobby because there is Cafebene which is confortable for meeting somebody. Working at Front desk can speak English and Korean and so it is quite advantage for guest.
Stayed 1 night in Jul 2017

10/10 Excellent

CHUNIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 객실
깨끗한 객실 빠른 와이파이로 만족했습니다
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かで新しく良かったですが
ホテルのスタッフが親切で良かったです レストランも雰囲気が良かったです。部屋も落ち着いていて色あいも感じが良いです。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
街の中にあってよかった
従業員の対応がとても良かった。分からないことに詳しく説明してもらった 2Fのレストランも落ち着きがあって食事も良かった。1Fのフロントは明るく座ることができる椅子が沢山あったので友達と待ち合うのに良いと思う。

8/10 Good

トッチ, 日本東北

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
町中心地に位置していたのでｱｸｾｽによかった。
1.食事が口に合ってよかった。 ２．歯磨きセットがなかったのは閉口した。 ３．他のホテル（同等クラス）でＴＶがなかなか映らなかったが、すべて映ったのでグットでした。