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"The restaurant option closes at 8pm. Something the staff did not explain upon check in. The bar doesn’t open till 4pm in the afternoon. Again, something the staff did not explain. They don’t have any vending machines with food options. Seriously so no food on site after 8pm and nothing available to eat. They don’t have vending machines with Beer or Liquor options. There were no towels in the shower area. Yes they give you an Onsen towel and small towel in a tote bag but come on. Have proper towels for the room for when you shower. Lastly, their shuttle service doesn’t run until after the first bus from Hakuba t Nagano runs so we had to take Taxi’s into the town-1.5KM. "

"Location superb, close to jr n tram... lots of shopping n food around. Onsen just ok... amenities ok. We came fr vischoo kyoto, and finf the former bf alit better overall. Overall, its above average"

"Extremely close to Toyama Station which is great when traveling with children. Walking distance to Kansui Park and connected to city by Tram Toyoko inn are like HolidayInn Express, breakfast, basic but great accommodation and convenient. Rooms are a bit small but manageable and amenities are included in case you forgot toothbrush, pijamas, slippers, razor, even laundry."

"Had a really good stay here! The pictures online do no justice. Great location - amazing Mountain View’s from the room and dining spaces (better than in Hakuba), Very clean, amazing staff, good food! No regrets. They actually exceeded my expectations here! Would definitely return"

"Lots of choice. Unfortunately it resembled a large boarding school canteen. Air quality was poor. "

"All good and staff is friendly Will consider staying when is here"

"Very clean hotel and perfect onsen! "

"Room was clean and everything was close to the hotel."

"the room was very clean, small by Australian standards but a good size for japan. The bathroom / shower was fantastic. The staff were great and the location was very convenient "