"We stayed for two nights at the end of our honeymoon and the first night was a huge disappointment. I booked the triple-duplex room which I believed was a small but still well-appointed room that would be a luxurious way to cap our trip. However, the room is very small and in what appears to be old staffing quarters under the main hotel room floors so there is no view at all, bathroom is very small, and it’s difficult to even get your bags up the wooden staircase (we are young/strong). Please also note the “free stocked minibar” was just one bottle of room temperature water outside of the fridge. We were most disappointed with this as were under the impression the free stocked minibar would include bottled water and beer (based on other online reviews of the hotel) and we had only chosen this hotel over others for that appeal given the cost of drinks + food in Switzerland. When we were unhappy with our first room, we asked to pay the difference to upgrade to another room for the next night and they were kind enough to offer that at no charge for our disappointment with the other room which we did really appreciate. Bottom line is this hotel is beautiful if it’s important to you that you stay in a castle but the amenities for the base rooms ($500 +) are very basic so know what you are getting in base room vs the suites shown on the website. We had mixed experience with the staff helpfulness but overall the day staff were very professional. The beds and funicular were amazing!"
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